Back

Hudson Valley Volkswagen - Service Center

Wappingers Falls, NY

4.3
222 Reviews

222 Reviews of Hudson Valley Volkswagen - Service Center

Sort by
April 02, 2015

Not so good service department I like HVV for their sales team, but the service team leaves a lot to be desired. First when I needed a new tire (bubble), they told me to come in, b More

by jessevitrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
?
Apr 19, 2016 -

Hudson Valley Volkswagen responded

I apologize for your less than satisfactory experience. Our goal is and always has been to provide all our valued customers with outstanding customer service. We hope you will come back and give us another chance to win you back as a valued customer. Regards, Will Regan - Service Manager

March 17, 2015

service I'm extremely happy with the service that i had on my vw jetta on March 16th 2015 the employee's were very friendly and specific on the work.I will hi More

by Besim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mindy
Apr 19, 2016 -

Hudson Valley Volkswagen responded

Thank you for your review. I am pleased to hear that you had a positive experience with our dealership. Our team takes great pride in our work and always try to go the extra mile for our valued customers and exceed their expectations. It has been a pleasure doing business with you. Regards, Will Regan - Service Manager

March 14, 2015

Service Dept I have always had a great experience with the service dept Jason is a great guy that knows his business ,always very fair and polite ,also Larry one o More

by Google
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason and Larry
Apr 19, 2016 -

Hudson Valley Volkswagen responded

Thank you for your comments. I am delighted to hear that you had an all around positive experience with our dealership. Our goal each and every day is to provide all our valued customers with excellent service. It has been a pleasure doing business with you. Regards, Will Regan - Service Manager

March 06, 2015

Incompetent and unprofessional I've taken my Volkswagens to Hudson Valley for service for the last time. The Service Department is poorly trained and understaffed. While the technic More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Will, Jason, Tom
Apr 19, 2016 -

Hudson Valley Volkswagen responded

I apologize for your less than satisfactory experience with our service department. I assure you customer service is our first priority. Our goal each and every day is to exceed our customers' expectations. We hope you will come back and give us another chance to regain your good will. Regards, Will Regan - Service Manager

February 25, 2015

Best VW service in the area! Easy to make a reservation via iPhone app, quick service by Jason and crew. Thanks again for a "fast" 80K service & inspection! Best VW servic e in th More

by EdBurgess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 20, 2016 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. We strive each and every day to provide all our customers with exceptional service. We thank you for your business and look forward to working with you again in the future. Regards, Will Regan - Service Manager

February 24, 2015

Thanks Will Regan for great Service!! I love the service department, They always here my concerns about my vehicle by going above and beyond to make sure that everything is working proper More

by nbedneau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Regan
Apr 20, 2016 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. I am pleased to hear that you were satisfied with our service department. Our goal is and always has been to provide all our valued customers with excellent customer service. It has been a pleasure doing business with you. Regards, Will Regan - Service Manager

February 24, 2015

Outstanding Service! Thank you....a real pleasure to bring our VW in for service....Jason, Service Rep., was honest, efficient and amiable! Again...thank you! I have found More

by Mike R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason N.
Apr 20, 2016 -

Hudson Valley Volkswagen responded

Thank you for your review. I am pleased to hear that you were satisfied with our service department. Our team takes great pride in providing all our valued and loyal customers with superior customer service and making all their service appointments a pleasant one. It has been a pleasure doing business with you. Regards, Will Regan - Service Manager

February 18, 2015

Hudson valley VW in Wappengersfall I came from having a Mazda and dealing with that dealership to dealing with VW's dealership and let me tell u, its night and day. VW is 100% nicer to More

by Jimmy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 20, 2016 -

Hudson Valley Volkswagen responded

Thank you for taking the time to write your review. We are pleased to hear that you had a positive experience with our service department. Our team works diligently each and every day to ensure that all our valued and loyal customers have pleasant and stress free service appointments. We appreciate your business, and look forward to working with you again. Regards, Will Regan - Service Manager

December 28, 2014

Great Experience I brought my car in for routine service after recently moving to the area. Upon examination they noticed I had a faulty ball joint which needed repla More

by netsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Regan
May 23, 2016 -

Hudson Valley Volkswagen responded

Thank you for your review. We appreciate you taking the time to let us know that you had a positive experience with our service department. Thank you for choosing Hudson Valley Volkswagen. Regards, Will Regan - Service Manager

December 15, 2014

Good and Better I bought my 2013 TDI Passat from this dealer. The sales experience was the best I ever went through, and I've bought from many different dealers. I' More

by FredBert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
May 09, 2016 -

Hudson Valley Volkswagen responded

Thank you for your review and recommendation. I am delighted to hear that you were pleased with our service department. Our top priority is our customer satisfaction, so it is always greatly rewarding to hear about your latest experience. As always we appreciate your business. Regards, Will Regan - Sales Manager

...
7
...