Hudson Valley Volkswagen - Service Center

Very Good Service but Not Cheap!! First of all, my service advisor, Jason Hinderstein, is top notch. He must deal with a lot of upset customers each day and yet he somehow manages to First of all, my service advisor, Jason Hinderstein, is top notch. He must deal with a lot of upset customers each day and yet he somehow manages to keep his cool and even smile for the customers. Give that man a raise!! Now, as for the pricing, the labor rates are a bit high and pricing can get ridiculous, especially when it takes under two hours for them to do 3-4 jobs and you're charged for 3+ hours of labor. $200 for a 20 minute spark plug job is nuts. Charging $90 to spend half an hour taking apart a headlight to get the bulb seated is outrageous, let alone that they even charged me for something that I shouldn't have to even have someone else do and that is a known vw issue - if nothing else,they should've made it a warranty issue since it was the last time I had them fix the headlights. That said, tire installation costs are relatively reasonable and they have a nice waiting area with magazines and Oprah on in the background. More

Alternator Replaced best service. They are fast and courteous. They always pay great attention to customer needs. My car was taken in right away when I had a problem, and best service. They are fast and courteous. They always pay great attention to customer needs. My car was taken in right away when I had a problem, and I had the car back within two days. They took great care of me, as they always do. More

I had an early morning wait for the work to be done appointment. It was done seamlessly at the service was free because I had purchased the car there. appointment. It was done seamlessly at the service was free because I had purchased the car there. More

My check engine light was coming on and off for awhile now. I was going up Rt 9 in Fishkill,NY when it came on again. This by the way wae yesterday(Saturday) At 2pm. Melanie took my car into her shop aske now. I was going up Rt 9 in Fishkill,NY when it came on again. This by the way wae yesterday(Saturday) At 2pm. Melanie took my car into her shop asked one of her techs to scan it. He told Mel what it was and how long to fix the problem. Mel told me it was exhaust related and covered under warranty. 45 min later I was on the road!! To anyone else this would be extraordinary level of service. Nope this is how Mel runs her shop and the level of expertise her techs have enable Hudson Valley VW to do just that. Best regards, Paul Spence. Lagrangeville ,NY More

My 10000 mile servicing on my 2013 VW Beetle was all I expected and more. The staff was courteous and helpful, the waiting area was comfortable, and there were even complimentary beverages and snacks! The expected and more. The staff was courteous and helpful, the waiting area was comfortable, and there were even complimentary beverages and snacks! The service was performed in a timely manner, and I even got a coupon for a free car wash! More

Beware of buying and servicing your VW at Hudson Valley or anywhere for that matter. I have a 2012 Jetta TDI wagon which has been very disappointing. The service department continuously tries to up sell or anywhere for that matter. I have a 2012 Jetta TDI wagon which has been very disappointing. The service department continuously tries to up sell the consumers with products I have found elsewhere for less than half their prices. The tires and rims are of such poor quality they do not withstand normal wear and tear. I had 2 rims bend and the dealership quoted me over $2000 to fix the problem which I had fixed by my location repair shop for $200. Recently I had a flat tire and called VW ROADSIDE assistance at 2pm.....a woman in Florida answered then left me on hold for 25 minutes....finally she arranged for a repair truck to come....the NEXT DAY at 2pm (24 hours later)......it was 10 degrees. I called the dealership to report the incident and they said they did not have anything to do directly with Roadside assistance. They did nothing.....not a phone call or coupon......just an "I'm sorry" on the phone. WELL NOW I'M SORRY BUT I AM TRADING MY VW FOR A HONDA......TOMORROW :) More

The employee was very kind and the service on my VW Golf was as fast as promised -- I like the waiting area with coffee and snacks. was as fast as promised -- I like the waiting area with coffee and snacks. More

Every time I bring my car into get serviced, I am always greeted with a friendly smile. Everyone at the counter is knowledgable and helpful. I am always extremely satisfied upon completion of my visit. If I greeted with a friendly smile. Everyone at the counter is knowledgable and helpful. I am always extremely satisfied upon completion of my visit. If I have to sit and wait, they offer snacks and beverages. If I need a ride, they offer a shuttle. I will always bring my car back for service and would certainly recommend it to friends and family. More

Melanie is always a pleasure to deal with. She greets me by name as soon as I walk in the door. My service experience is always phenomial, her customer service is always top notch and that is why I continu by name as soon as I walk in the door. My service experience is always phenomial, her customer service is always top notch and that is why I continue to bring my car. More

This is the second time that I have used Hudson Valley Volkswagen for my service needs. The mechanics do a great job but the people at the desk lack basic costumer service skills. I was told my car would Volkswagen for my service needs. The mechanics do a great job but the people at the desk lack basic costumer service skills. I was told my car would be ready in an about hour. 2.5 hours later I asked what was taking so long. The guy at the desk gruffly said that I need to be patient and that an oil change usually takes awhile. In the 2-3 hours that I waited I witnessed other costumers being treated badly. One woman came to pick up a new key, she waited for an hour and then they told her that they lost it and try to blame it on her!! As one man's car was finished they gave him the wrong keys and he had to come back to get the right ones. This service department is a mess! They are unorganized and very rude. More