I would have given this dealer a rating of 5 stars if the transaction had ended with the sales person Diego. Diego was great, he was helpful and very personable. The problem was when I started dealing with the finance person Linda. From the moment I shook her hand, she started her sales pitch on extended warranties and cilojet paint and upholstery protection. After she secured my financing, she informed me that the monthly payment included the extended "wrap coverage" warranty. I felt this was deceptive and sneaky. I found out that she added this $1500 coverage to the amount I was financing only after I inquired about it. I told her I wasn't interested and she continued to push the protection on me saying I was crazy for not taking it and just being really pushy about it. After listening to her pitch, I politely declined. She was clearly annoyed when we hung up. I received a call from Linda a short time later telling me that she was able to get me an exception for the extended coverage for $999. The conversation was very uncomfortable as she wouldn't take no for an answer. After I finally got my point across, she then tried to sell me the cilojet paint and upholstery protection, telling me it was $695 and she could give it to me for $595 yadda yadda yadda.. It got to the point that I was dreading her every phone call and had to screen them.. I didn't even want to deal with her for the closing of the deal because I just knew she was going to start again, which she did. Again, a very uncomfortable interaction. This was after she made me, my wife and 8 yr old son wait 40 minutes to see her with absolutely no other customer in the dealership the entire time I was there (about an hour and a half total). I tried to make small talk to divert the conversation away from all of the extras she was trying to push on me and she wasn't interested in any of it. A very disappointing experience for a Volvo dealership. I would expect it from a used car dealer in the Bronx. I would have answered yes to recommending this dealership if it wasn't for Linda
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