I started "internet shopping" for my perfect Jeep Wrangler on a Wednesday afternoon. By Friday, I had narrowed down my search to two dealerships based on those three days of interaction with various sales reps. Brett Kelley went above and beyond answering my questions and truly EARNING my business...and I'd heard that phrase a LOT in those three days. Brett was the only one who earned it and worked out a fantastic deal on my incredible new Jeep Wrangler. I went up there that Saturday to sign the line and take delivery. Brett and Craig immediately greeted me and wasted no time making sure I was completely satisfied.
I dinged one star on this due to our experience in the Finance office. Not only had I shopped Jeeps for three days, I'd also secured two solid financing options. We still went ahead with the dealer app just in case they could beat what we had lined up, but I knew in the end we should still be good. So when I sat down in Finance on a busy Saturday with the ONLY Finance guy in the house, I figured it would be smooth sailing.
It was simple. 60 months, here's my 2.X% APR I have secured. I'll entertain your better offers, but I'm not moving from these terms.
So, yes...when I was presented with a 72-month dotted line at 7.99% APR, I was a little irritated. But I don't think that an emphatic "NO" is a completely unreasonable response from me. I presented my already-approved Finance options to Jeff who did a complete 180 from the personable guy telling me my APR was 7.99% with 72-month terms. From then on, it was snarky remarks about "I don't see how you're getting anything better with THOSE credit scores..." and so-forth. So...because I don't have an 850 and still secured better financing than the BS you're showing me makes me worthless? Obviously there are bigger lenders out there who disagree with you, Jeff. I also didn't much appreciate being told that I was making the wrong choice by not just signing the deal for 72 months even if I had the intention to pay it off in 60.
Yes, we declined the additional product options. Yes, we understood that not pre-paying for our oil changes would ultimately mean we spend $30 on a premium oil change with detailing instead of $16 through the dealership. However, the snide comments about how my husband is "obviously one of those people who don't like and aren't interested in saving money" was totally uncalled for.
Had we had anything but a first-class buying experience with Brett to get us this far, I would have walked out and never looked back. It was Brett who earned my business, but Jeff came very close to losing it for him. He did, however, succeed in losing a five-star review from this consumer.
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