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Huntersville Ford

Huntersville, NC

4.7
878 Reviews
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13825 Statesville Road

Huntersville, NC

28078

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Showing 878 reviews

September 22, 2025

This worked as it should for me. Every interaction I had with Huntersville Ford was straightforward and all information they advertised or otherwise communicated was spot on. Two hou More

by anthonyksimpson4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelica, Kyle, Hernan
Sep 22, 2025 -

Huntersville Ford responded

We’re pleased you had a smooth experience with us at Huntersville Ford. Thanks for your feedback.

September 20, 2025

Another buying experience where I can't recommend dealership based on NOT matching trade in value on my 2023 Nissan Ariya. Salesman where NOT THE PROBLEM, BUT not sales manager. Bought way too many c More

by BLURAYKING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Micheal
Sep 23, 2025 -

Huntersville Ford responded

We received your negative feedback. I try to look at issues to see where we may have gone wrong when I receive these. I did look into this deal to make sure the trade was appraised correctly and there were not any missing package adds or anything of that sort to the appraisal. As with anything, sometimes the appraisers do make mistakes so I wanted to put another set of eyes on it. I also do apologize that we could not come to terms as we would want to earn your business again and appreciate the business in the past. We never want to upset a customer of course either. After looking back at the appraisal on your electric Nissan. I do think the car was appraised correctly but if a few hundred dollars would help this situation, I would be happy to give a few hundred. I do not believe in my professional opinion that it is worth 3k more and please take that with all due respect. With Nissan canceling the production of this car probably does not help the value either but I wanted to make sure that you knew that we went back and looked over the appraisal to make sure we did put the correct amount in our opinions into the trade value. My sales manager mentioned that you had been to three other dealerships also that had not given you the trade value that you were looking for. He could have misunderstood that information but that is what I was told also. I also looked and searched for what was for sale currently in the market for sale consistent with your same model, make, miles, packages, etc. The trade value you were looking for is what the used market is retailing them for right now by my research. Please take that with all due respect sir. I am just letting you know why we appraised the vehicle for that amount. Sometimes vehicle appraisals are not what the customer is wanting and we understand that completely. Does not giving you the trade value of what you think the car is worth versus what we appraised it for worth a one star review to us. I do not believe that it is but that is your opinion and your right so I will respect that. It was our professional opinion and that was all. I did also go back and look at the cameras both times your were here just to make sure management was also helping handle the deal during your visits. It does look like they were and was also told that you were treated very kindly and respectful while here. I so appreciate you stating that the sales person was not the issue in your review also. We do try to earn as much business that makes sense as possible, but in this case we were just not able to give you the amount you thought the vehicle was worth. Please accept our apology on this part and if a few hundred dollars would make a difference, please let us know. We do hope you find the vehicle that is perfect for you and we do appreciate the opportunity.

Sep 23, 2025 -

BLURAYKING responded

I tried to make another try on a deal BUT they refused. They lost a sale at $650. I do appreciate their feedback. They are the 3rd dealership to refuse a sale. First 2 was $321 and $500. I guess they are hard up for monies since no negotiations for such LOW amounts. Sad in this day and age.

Oct 03, 2025 -

BLURAYKING responded

Update. Bought a NEW 2025 Honda Accord Touring Hybrid with NO issues with trade in appraisal at Hendrick Honda of Hickory. Was offered $500 more than Huntersville Ford. It was the easiest negotiations I have EVER had. This is how you treat your customers.

September 08, 2025

Car shopping can often be a tedious experience, but Huntersville Ford stands out as a refreshing option. Joe, the sales manager, goes above and beyond to ensure customer satisfaction. Michael is an und More

by Yusefjenkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, and Joe
Sep 15, 2025 -

Huntersville Ford responded

We appreciate your kind feedback about Huntersville Ford. Our team is committed to providing exceptional service for a smooth car buying experience. We're grateful for your support and recommendation.

September 02, 2025

Sales staff made the buying experience enjoyable. Michael and Eric did a great job in getting me a great deal. More

by nvsl8n
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael and Eric
Sep 02, 2025 -

Huntersville Ford responded

Thanks for sharing your feedback. We're glad our team was able to make the buying experience enjoyable at Huntersville Ford. Wishing you many happy miles ahead with your new purchase.

August 27, 2025

Nice people to deal with, just not the best communicators. I don't purchase vehicles frequently, and I was not familiar with the process, so it was a little frustrating. I drove the vehicle for More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yeffreson, Hernan, Joe, & Tim
August 26, 2025

Pleasant experience with sales. Trade in was valued sorta low but I expected that and it didn’t matter as much to me. Whole deal done in less than 3 hours. More

by MNance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Mooney
Aug 27, 2025 -

Huntersville Ford responded

Thank you for your kind words and feedback. We're glad our team efficiently assisted you with your trade-in and sales experience at Huntersville Ford.

August 14, 2025

Met my expectations. I found the car I wanted online and contacted Eric at Huntersville Ford. He arranged a meeting the next day and with in a few hours we were done. The More

by wojtysiak6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric and Tim
Aug 15, 2025 -

Huntersville Ford responded

We're glad you had a smooth experience and found the car you wanted. It’s great to hear our team could assist with discounts, making the process even better. Thank you for choosing Huntersville Ford.

August 11, 2025

Good afternoon everyone. This was probably the easiest time I have ever bought a truck. The sales person and everyone there were very friendly and helpful. Thanks everyone. More

by mullinsthomas50thomas mullins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany and don’t remember other sales man
August 11, 2025

Great deal. Excellent salesman and finance guy. I will definitely recommend to coworkers and friends. More

by scottieusmc38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeforsom
August 08, 2025

5-Star Review – An Exceptional Experience with the Ford Team! I recently had the pleasure of working with Sales Consultant Jordan Love, and I can’t say enough about the outstanding experience. From the More

by Antonio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Love , Joe Tamburello
Aug 08, 2025 -

Huntersville Ford responded

Thank you so much for the great review. We're glad Jordan and our team made your experience with the F-250 Tremor a remarkable one. Enjoy being part of the Huntersville Ford family!

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