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Huntington Toyota Scion - Service Center

4.6

253 Lifetime Service Reviews

1030 E Jericho Turnpike, Huntington Station, New York 11746

253 Reviews of Huntington Toyota Scion - Service Center

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June 06, 2017

"Never Toyota again"

- Disgruntled RAV 4 owner

You buy a Rav 4 ...in addition 2 other Prius at the same time(Smithtown)...you spend over $33,000 and you need a new transmission with 70K miles(less than 4 years old)...that is completely ridiculous. New transmission 5,500 with a one year warranty...why would I ever bother again.

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Recommend Dealer
No
Employees Worked With
Service Department
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 25, 2017

"I had an excellent experience with everyone. "

- Annette

All the people I saw and spoke with were courteous and helpful. The servicing of my car didn't take long which I was happy about.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 20, 2017

"Treated like a Queen at Huntington Toyota"

- Maddy Van Ness

courteous and thorough treatment of customer. No details left out. Told where everything was located. Home made cookies & coffee available to customers. TV and comfortable seats. Car parked to exit in the easiest way possible. They thought of everything.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 15, 2017

"Huntington Toyota Big Improvement "

- Capt John American Sportfishing Charters

Huntington Toyota has made servicing my Tacoma a pleasure. They have moved there service to Oakwood rd into a bigger very spacious venue. The place was meticulously clean and everyone I dealt with including the manager was extremely personable and helpful with any questions I had and went the extra step to make my stay pleasurable. I would highly recommend this service center for all you Toyota need. Last price of service was very reasonable and there was none of the pushy sales techniques, just honest evaluation and excellent service

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2017

"Never again"

- michrogo

I had an 11 am appointment. I was 8 minutes late and was told someone would be with me in a few minutes to get the paperwork together for my car. At 1125 I assumed i had been forgotten about and had to find someone to see what was going on. They finally got my paperwork together and told me it would be around an hour, hopefully less. At 1235 I had to find someone to see how much longer. I was told 15 more minutes. At 1255 I again had to find someone to see what was going on. My car was ready at 1. Considering I had an 11 am appointment and made it very clear when I came in that I would be waiting for my car, I find the lack of communication to me, as well as the wait time, completely unacceptable. On a positive note I found Henry to be very apologetic and polite.

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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 21, 2017

"Where do I go?"

- triple103

I have never felt so lost once inside the Toyota service area. I am used to a service desk once you walk in to greet you and take down your information. I felt like I was sitting in a random building waiting to be served. Its not that service people were mean or anything, just not overly friendly. I am used to service departments being very personable and just didn't get that feeling here. I was just getting a key made and felt that service took awfully long, I was there for 1 1/2 hours. Would have like an update as to how my service was going. No I will not be back for service here anyway. This is also the first service department that is not the same building as dealership. I had to drive further away from my house and dealership to get to service department by 25 miniutes.

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Recommend Dealer
No
Employees Worked With
Service Department
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : I spoke to a gentleman and the manager, I dont remember names
April 19, 2017

"Terrible Customer Service"

- AB

I had an appointment top drop off my car for it first oil change change. I arrived before the appointment time and pulled into the car drop off area. I was given a number and told to wait in the waiting area to be called by a service advisor. After twenty minutes of waiting just to drop off a car I asked when a service advisor would be available I was told very rudely by Jaun the service manager that I could not have been waiting for twenty minutes and that all service advisors are all with other customers and I would have to wait. Why does service make appointments to drop off a car and then have no one available to write a service order for over twenty minutes. Forget the bagels, coffee, nails or message, ire more service advisors and provide quality customer service.

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Recommend Dealer
No
Employees Worked With
Service Department
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 13, 2017

"Wonderful Service All Around "

- MKW

Michelle was very kind and friendly. She made the process so easy. The new facility was beautiful and very comfortable to wait in. I was very impressed with the service and would definitely recommend this center to friends and family.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michelle Micalizzi
April 12, 2017

"Friendly, professional, courteous"

- lcdelre

We were greeted by a friendly service representative in the garage area, and were directed into the office area where Juan Vargas met us immediately (no waiting at all). I have been working with him for several years concerning mine and my husband's vehicles. Juan is always professional and friendly. I feel like my vehicle is always in good hands with him. My car is still covered under Toyota Care, so the 10,000 mile service was free, and the recall on the rear door was also handled free of charge. My NYS inspection was only $10. It was, and always is, a positive experience having work done at Huntington Toyota. On that subject, I really like the new service center on Oakwood road. It is spacious, clean, and very inviting. Thank you for upgrading your service center to such a nice location.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Juan Vargas
April 07, 2017

"Great Service, Great Warranty, Great Product"

- steve123

I was extremely worried when almost every warning light came on in my 7 year old Prius that has 143,000 miles. Check engine, Hybrid system, an unknown exclamation mark (that had to be bad!). More importantly, it felt like the transmission was slipping and hesitating. This wasn't something that had been progressively getting worse. It just all happened at once. Fortunately I was around the corner from the new Toyota of Huntington service center and my trusted advisor, Juan Vargas. I left the car overnight and worried about how expensive this was going to be. I was pleasantly surprised the next morning with a call from Juan telling me that it was a computer module and (best of all) it was covered by the warranty. Who stands behind a 7 year old car with 143,000 miles? I told Juan it gave me a lot to think about when I begin looking for my next car!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Juan Vargas, Service Team
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