Hurd Auto Mall

From start to finish I had a wonderful experience. I called in and spoke with Erica about a vehicle I saw online and was interested in, she was very polite and helpful. She made sure it was still in s I called in and spoke with Erica about a vehicle I saw online and was interested in, she was very polite and helpful. She made sure it was still in stock and set up and appointment later that day (I was at work) for me to go check it out, took my number and sent me a confirmation. Fast forward 5 hours later, I show up and was greeted at the front desk by a woman who grabbed a salesman for me. He was very polite and pleasant to talk with, we walked over to the vehicle I saw online and showed me around it. I was hesitant to get too interested because I was afraid I would not be able to even get approved for it. We went inside and went over some information, initially I was told I could be approved but for some numbers that would be a little out of my range. Then steps in James, probably one of the most professional sales person I've ever had the pleasure of dealing with. He made me feel not embarrassed about my situation, and made me feel like he really had my back throughout the whole process. We went over some more information, fine tuned some things and before I knew it I was putting my down payment on the car I wanted. Another salesman, Aaron, sat with me and did some paperwork with me, he was very helpful, polite, pleasant and friendly. We joked and shared stories like we've known each other for years, which is something I don't find in many salespeople. Overall I think this experience I had was genuine and true as anyone else who has dealt with the same employees I have. They made me feel confident and in control of the entire situation/process and I didn't feel like another number to them, I felt like a friend who needed a hand and they had plenty of them to offer. Thanks to the whole team at hurd, I appreciate everything and can't wait to see you all next time. More

Dealership does not stand by their product, failed to repair vehicle when it presented problems repair vehicle when it presented problems More

First larger purchase for a vehicle, and the help I received was nothing short of professional. Amine Abad was the salesman who helped me find my new truck and I couldn’t be happier with my purchase. W received was nothing short of professional. Amine Abad was the salesman who helped me find my new truck and I couldn’t be happier with my purchase. Will update as maintenance work is needed to review how that process goes. More

This place is a total price gouge. They wanted to charge me 1,400 dollars for a fluid change, air filter/cabin filter change and an alignment that I did not need. I felt like they were They wanted to charge me 1,400 dollars for a fluid change, air filter/cabin filter change and an alignment that I did not need. I felt like they were trying to take advantage of a female who they thought doesn't know any better. I priced out the air filter and cabin filter which were both only 20 dollars and a literal 5 min job and they were trying to charge me 68 dollars for the air filter and 62 dollars for the cabin filter. They wanted to charge me 700 dollars for the fluid change on my transmission and front/rear differentials, so I called around and was quoted a price of 250 dollars. I understand everyone has to make money, but these prices are absolutely outrageous, and they are taking advantage of people who do not know any better. I am completely insulted, and I will only use their services for issues that are under warranty. More

I'm a very patient now aggravated first time buyer. My patience was tested with this experience. The financial department will never answer the phone nor return voicemails, so be aware. My story is uni My patience was tested with this experience. The financial department will never answer the phone nor return voicemails, so be aware. My story is unique in that a car that I had placed a deposit on was on recall (the Bolt EV), but was ready to be fixed. I place a deposit for $4500 on 6/20. A week later, the car's fixed and I'm waiting for General Motors to clear the car for sale. 6/28 Rhode Island publicizes the Drive EV program, reimbursement incentives from the state. I'm eligible, but the main concern was having to sign on or after 7/7. That same day I'm contacted by Marcin to pick up the car tomorrow. I relay the news, and ask if I can get it next week. He proceeds to doubt my knowledge, and my phone is blown up in a back and forth demand to pick up the car tomorrow or lose it (imagine if I had a double shift, or was just busy with a kid or something...it's such an unreasonable ask, considering I've been pending this recall for weeks). I notify him that I'd be speaking to the manager and that I'd like to see all my signed acknowledgements. I arrive to the dealership the next day, and Marcin has none of the paperwork I asked for, as if I'm some shmuck (and this is the 4th time I ask for those documents). He tries to get me to sit at his desk, but I immediately request the sales manager on floor. I inform the manager of the program, and ask to get the car next week, having already done all my deposit work ($4500) and acknowledgements (noting that they would not lose any money from this deal, it's a state reimbursement). He declines, citing it's a business decision...it just goes to show they don't care for the local consumer, and would rather harass and screw over the consumer for a quick sale. What Rhode Island resident is going to purchase this car before a significant reimbursement program? Nobody. P.S. I only got a same day deposit back thanks to very upset family with car buying experience. Who knows what hurdles I would've had to hop with that were I on my own. Don't ever go here, they don't care about local business. I won't be coming back, nor will friends & family. More

Every time I leave Hurd Automall’s service center in Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering Johnston, I feel frustrated. Long wait times, quality of work has not been satisfactory, and I feel my service guy who checked me in tried offering me a service that was not needed. Then when my car was ready he tried covering for the service guys messy work. During my most resent visit I had to bring my suv back after they replaced the sunroof because a front panel they removed to install my sunroof was not placed back correctly and left detached. (It took over 2 weeks before they could have me come back). During check in my service guy Mike asked if I wanted my tires rotated when I had just had them rotated and balanced 2 weeks prior at their shop. I felt like he was trying to take advantage if selling a service that wasn’t needed. Once my car was done being serviced, I got in my car and looked at the panel that they snapped back on, that had been left detached from my last service, and there were greasy hand marks on the cloth panel where they had pushed it back on. I immediately got out of my car and told my service guy Mike. First worlds out of his mouth were, “the guys said there was grease on the panel when they got it.” 🤯. He walked over with a spray to remove the grease marks, he said “this should take it off and it smells pretty”. It looked better when he rubbed them out but after it dried 5 minutes later and I had left, you can still see spots. Unfortunately I have been unsatisfied for multiple reasons when receiving service over the last 3 years. I’ve called and spoke to management with little resolve. And I’ve called and left messages and no one has bothered do call back. The service department doesn’t seem to care about feedback to improve their quality of service. I’ll be trying another Buick service center. It’s unfortunately because the location is convenient. More

Stay far away from there service department. I wont get into the details. It will take to long. Horrible experience and will never go back. into the details. It will take to long. Horrible experience and will never go back. More

Sale process was good with Marcin and finance. The service dept is the worst I have ever seen. They don't return phone calls or emails. I Had to call everyone in the dealership for someone to help and service dept is the worst I have ever seen. They don't return phone calls or emails. I Had to call everyone in the dealership for someone to help and still had to leave work early a couple of times to go to service dept to set up an app for my new truck that turned out to be a lemon. Non stop transmission issues. I have owned the same truck since 2005, finally bought a new one and they totally ruined my experience. STAY AWAY. More

Worst service ever. I had an appointment for the first service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a messa service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a message and someone would get back to me. No one ever called me back, including the service manager. I can't believe that they care for customers in this fashion. I will not be going back and I recommend everyone use a different Chevy service center. Worst experience ever. Run away from them. More