Purchased a used GMC Sierra 2500 HD from this dealership on 2/21/15 and it still sits in my driveway with no plates or registration therefore it is illegal for me to drive this vehicle I just purchased and since I'm from New York I really am at the mercy of this dealership.
I asked several questions specific to marks on the frame of the vehicle and was not able to get responses even after I asked the sales person Jennifer Lohman to ask Service. No one at the dealership could provide an answer. I should have walked away at that point and not purchased this vehicle. When I spoke with Wendy Bowen (General Manager) about the vehicle she asked Service and was told the drop in bed liner was installed due to blemishes in the bed from the 5th Wheel the previous owner removed. When we asked at the time of purchase no one in service knew what the marks were on the frame after they already installed the drop in bed liner.
I drove this "Certifed" vehicle home on 2/22/15 and parked it in the driveway where it sat until I saw a puddle of oil under it and brought it to a local dealer on 3/11/15. I thought all "Certified" vehicles were supposed to go through a 172 point inspection, I guess their service people missed the oil dripping from the front seal.
If you purchase a truck with a bed liner ask them to remove it so you can see the bed. We didn't and the marks we asked about were from a 5th Wheel. When we had the seals fixed we were going to put a spray bed liner in this vehicle and they cannot because there are holes in it and it needs to be repaired some of which are 3 inches in diameter and the cost will be $500 to fix. Wendy Bowen the General Manager said they did nothing wrong so, they will not do anything to make this right. I really hope I get my plates and registration soon so I can drive this vehicle.
I would also recommend getting all documentation you require for any vehicle at the time of purchase. I have been trying to get information that I put in writing on 3/2/15, 3/3/15, 3/9/15, 3/11/15 and 3/12/15 and still no information.
I Recommend This Dealer:
Jennifer Lohman, Wendy Bowen, Matt Lafazia, Dave Richards, Christine Lheurux
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