If I could rate this dealership with 10 stars I would. My wife and I have been car shopping for two days. We visited 6 GMC dealerships looking for a good used GMC Acadia for her and a 2016 Sierra for me. I was planning on buying a truck at the dealership where my wife found her car. After the fifth dealership and countless test drives later we starting thinking there wouldn’t be an Acadia she would like.
We decided to give Hurd Auto Mall a chance and we’re glad we did. When we arrived, I told myself, “Great here we go again. As soon as we get out of the car someone will be there waiting to greet us.” Granted there is nothing wrong with this, as the employees are doing their job. But after the same thing over and over again it becomes repetitive. To our pleasant surprise no one was there. We were able to walk the car lot without someone following up 20 ft. away. It was reassuring because we already knew which car we wanted to look. Talk about no sales pressure. It was great.
When we made our way to the Office we were greeted by Jennifer. I joking told her we’ve been through these 5 times already. She looked puzzled and I explained our situation and exactly what we wanted and which Acadia my wife wanted to test drive. Jennifer didn’t try to up-sell us a new 2017 or even a more expensive certified Acadia. One of the BEST parts about test driving the Acadia at Hurd was Jennifer didn’t come with us (not that I wouldn’t have minded). This was good because we didn’t have a sales person trying to pitch us on how this is the best car and how they are the best dealership around etc… This was a breath of fresh air. We could talk in peace. And during our test drive Jenn was having our two trade-ins appraised which saved us time.
After we get back my wife decided this car was it. Now it came my turn to look at some GMC Sierra. I was easy because all the trucks drive the same and I didn’t need all the bells and whistles. Jennifer showed me three trucks and I finally chose which one.
After Jenn got the paperwork and met with her manager Dave he came over to introduce himself. Dave came over and introduced himself and sat down. One thing Dave did right was he didn’t go straight into business mode. He wanted to talk and actually get to know us. He asked where we’re from, how many kids, and so forth. He was being personable. This is a good business practice that more dealerships should adopt.
Now comes the fun part; the negotiations. Dave went over the value of our trades and they were very reasonable on both the car and truck. When I explained how the other dealerships were offering us a little more on the trades he didn’t think twice about meeting their offers (it was only a few more hundred). Also, when I explained the situation and showed him what the other dealerships were selling the similar vehicles for he matched their prices too. My wife and I ended up buying the two vehicles.
Dave was upfront from the beginning. He told us the dealership is barely making any money from this deal, but what he was trying to accomplish and did was getting repeat buyers. And referrals from us. Out of all the years buying cars, whether new or used; we’ve never had this great experience before. I highly recommend Hurd Auto Mall if you’re in the market for a new vehicle. Definitely seek out Jennifer and you will meet Dave as well and you will not be disappointed.