Recently I went to Hurd wanting to lease another car from them. Back in 2013, I leased a car, which at the time I noticed before signing my papers that the city I lived in was wrong. At the time I lived in North Providence, Providence shared the same zip code. Before signing the paperwork I noticed that the city was listed as Providence, the person made some corrections, and told me not to worry about this. A year later I received my bill with my taxes on them and noticed it said Providence. Providence taxes are higher than North Providence. Right away I phone called my leasing company and was told that it was the dealer that registered my car and I would have to resolve this with them. I called Hurd and was told they would look into this and contact me. Yes they re-registered my car in the right city but never reimbursed the difference on the taxes. I called them a number of times speaking to the manager and the person that I finalized my paperwork with and did not get any response. Being very disappointed in the way Hurd took care of this, I landed up having to pay the additional taxes. Recently my lease was over and decided to go back to Hurd, thinking that I should give them another chance with leasing and figured they would give me a good deal. When I spoke to the salesman and explained on what happened with the taxes he told me that Hurd was not responsible. At the same time the salesman was telling me false information on a new car I was looking into. Maybe the salesman was thinking because I was a woman and by myself at the time, I was not educated on cars. I left that day still unable to decide if I wanted to lease. All week long I received phone calls and emails that they wanted to speak with me. I did return their call and made an appointment to go back in to talk. When I returned the day of the appointment, the salesman was with another customer, my husband and I was basically given keys to cars to test drive while waiting for this salesman. Finally my husband and I spoke with the salesman and manager and you could tell the manager was getting short tempered with me. I left there not leasing a car. For the next couple of days I received a number of phone calls saying my car was ready. Which I never gave the OK to. On one of those days, I received 4 phone calls, text messages and emails stating they wanted me to come back in, all while I was at work. I felt this was very excessive and very disappointed in their customer service. Needless to say I decided to lease a car from another dealership due to these issues. I was able to lease a car that had more in the car and gave me a better deal.
I Recommend This Dealer:
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