I had a great experience when I was there to buy the car, Bill Pearson was very helpful to his ability (he didn't seem to know much about my specific car I wanted, but that's okay as it's an EV and I know knowledge of them is still getting out slowly). This review does not reflect on him.
However, it is this lack of knowledge that lead us to a problem. As a dealership, I expect them to know more about the vehicle than I do, and this was certainly NOT the case with the Nissan Leaf. I did as much homework as I could and found out a lot of information on the Leaf's different trims. I decided that anything less than an SL just won't cut the mustard, as I will need the quick charge port for emergencies and the like. I just plain don't see a reason to buy a 100% electric vehicle without it. I specifically found this car, well outside it's max range, knowing I would need to quick charge once to get home. If I wanted a Leaf SV, I could've bought one for the same to a lower price all of 10 miles from my home.
The problem itself was that this dealership listed an SV as an SL, and the difference is drastic. To the tune of $5,000+ dollars to get a quickcharge port installed. This is the main reason I decided on an SL. Now, I know I should have looked at the port myself, but it was fully charged and ready to go when we arrived, and we just didn't think we were being mislead. If I made a mistake, it was TRUSTING A BUSINESS. But we were mislead, and the dealership gave us a LOT of run-around when we wanted to return it for being the entirely wrong kind of car that was listed. (this is the most important factor of this review, if you take nothing else away, take away that)
They tried to blame Carfax, as if they were unable to run the VIN themselves and see it was an SV. Then they tried to blame me for taking it further than their 3day/150mile deal, even though I told them when I was a mere 60 miles away the same day I bought it that I wanted to bring it back, and would've gladly turned it around and put only 120 on it. But they decided they weren't going to stay open later for this return, so we had to take it home or leave it in a random spot and hope that no one messes with it or anything that can happen to a car in a public space. It just was more responsible to do it this way, and it's exactly what they tried to cling to in order to not make things right.
The ONLY reason this got resolved is because we stood our ground, contacted an attorney just in case, and were in the process of contacting the BBB right there in their office, when a Nissan dealership told Hyman Bros that it was indeed an SV and there is indeed a big difference. They misrepresented their item. Their attitude changed from "Call the cops, I don't care" to "We'll make it right." Crazy how that works, right?
Even after that, they wanted 500 dollars to make the problem go away, which is basically extortion, but I don't have the time, money or patience to take bad businessmen to court. So I got a refund for $500 less than I should've. Live and learn, and don't trust anyone's word for anything if money is involved. It really shouldn't have to be like this.
UPDATE: Now that this dealership has seen my review, they are trying to convince me to remove it, claiming they've "made it right." I guess keeping my money for YOUR mistake is making things right...
I Recommend This Dealer:
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