Hyundai Genesis Ford of Kirkland - Service Center

Dishonest, two-faced, incompetent, armless liars! Damaged a brand-new rim on a brand-new car after replacing a flat tire. Blamed me for the damage and did not want to admit the responsibility. Had to Damaged a brand-new rim on a brand-new car after replacing a flat tire. Blamed me for the damage and did not want to admit the responsibility. Had to bring Kirkland police in to deal with discriminatory behavior of the service manager Tom Olson who told me to take my car and "get out from our premises and never come back". The original condition of the wheel rim was fully documented and pictures taken. Something that could have been resolved by a friendly conversation is now turning itself into a legal mess for the dealership thanks to "professionalism" of Mr. Olson who is completely lacking any logic or common sense, and behaved absurdly. More

faulty brakes The dealership is great. The service center is horrible. Bought my hyundai in to fix my squeaking brakes. It doesn't squeak all the time therefore it The dealership is great. The service center is horrible. Bought my hyundai in to fix my squeaking brakes. It doesn't squeak all the time therefore it seems like something is stuck in the brakes. Told the tech guy and he took it on a test drive. Ran back in and said I didn't hear anything! What the xxxx did I just tell you before you took it on a test drive smart guy? It squeaks at random. He responded well there isn't much we can do but ill check it out. Just lazy. Almost said take that xxxx apart and find the problem I don't care how long it takes. He went into the garage and shined his little 711 flash light on each tire for a couple mins and was done with it. I can't afford to have my brakes randomly squeak while im driving for uber. Definitely put my job at risk. I'll be bringing it back next week because it has gotten worse. Thanks for wasting my time!! More

I went in to get rear axel seals for my Explorer. I did not get the parts lady's name that I dealt with, but when I told her what I needed she asked if I knew whether the differential was open or limted sl not get the parts lady's name that I dealt with, but when I told her what I needed she asked if I knew whether the differential was open or limted slip. I told her that I did not know but I had an exploded diagram of the differential with the part that I needed. She glanced at it and then pushed it away saying that it didn't do her any good so she would find out if it made any difference on the seal size. She determined that it didn't, but the whole time that I was standing there she made it seem like I was intruding on her. This may have been due to the fact that I came in at lunch time and she may have been eating, but her role as a service professional should make her realize that many people like me take their lunch as an opportunity to run errands. It ended up that there was only one seal in stock and I needed two, and the price was higher than I could get online. I would have bought the one and then ordered the other but her attitude towards me made up my mind. I am hoping that this is not a recurring theme as I have an '04 Explorer, a '99 Superduty 7.3, an '02 Escort ZX2 and a 1967 Mustang that I will need parts for as I do my own maintenance. I love my Ford's and hope that the experience I have next time is much better. *UPDATE: I have since been contaced by Parts/Service Manager Mike Cervera twice and he has apologized on behalf of Shannon, who I dealt with initially. They have made an effort to make ammends, and I appreciate that. I have kept my review the same in order to make clear that the experience was still unacceptable and that they can still strive for better service. Reviews like this that are made based on actual experience make the business better if they indeed care about thier reviews, which Ford Hyundai of Kirkland has shown. I wish no ill will and intend to use them in the future, and look forward to a much better experience. More

Yuzo get's a 10 across the board in my book, he was excellent with his communication from start to finish and went out of his way to accommodate my busy schedule. I will be returning to the dealership excellent with his communication from start to finish and went out of his way to accommodate my busy schedule. I will be returning to the dealership for my 30k service and will refer my friends to your dealership thank you. More

We bought our F-150 from Ford of Kirkland and take it in for service work. Dean and the Gold team always do a great job taking care of us and getting the truck back as fast as possible. They go out of their for service work. Dean and the Gold team always do a great job taking care of us and getting the truck back as fast as possible. They go out of their way to handle everything from our extended warranty to having the truck washed. Thanks guys we will see you soon. More

My husband and I take our 2 Ford vehicles to this dealership for routine service and for anything else that may come up (for example, we had mice that had gotten into the engine compartment and duct dealership for routine service and for anything else that may come up (for example, we had mice that had gotten into the engine compartment and duct work - quite a mess), and the workmanship and service have always been excellent. We've been going there for several years and have always received very personalized attention, notably from Kevin Paddock, who knows us and is our primary liason/service representative. He's knowledgeable, efficient, and courteous. We can't say enough about Kevin - he's terrific! And all the mechanics who have worked on our vehicles also have our respect and appreciation. More

I purchased a Ford Fusion two years ago and I am delighted. The Service department has been extremely polite,explaining to me what they were doing and how long it would take.Kevin has been a gentlem delighted. The Service department has been extremely polite,explaining to me what they were doing and how long it would take.Kevin has been a gentleman, answering my questions with kindness and respect.All of my service calls will be with this dealership. More

I brought my mustang gt in for warranty service at Ford of Kirkland about a year ago and had a very positive experience working with Kevin Paddock. He was very informative and spent a good deal of time wit of Kirkland about a year ago and had a very positive experience working with Kevin Paddock. He was very informative and spent a good deal of time with me checking out the entire car and diagnosing the possible cause of the problem. He called me several hours later to explain that his team thinks they know the cause of the charging system issue and asked if they could test it overnight. I agreed and picked up the car the next day with the problem correctly diagnosed and the long persistent problem finally resolved. Because of that positive experience, I started having my wife's explorer serviced by Kevin and his team. Again, with positive results. Kevin worked with me to find replacement tires for the explorer to meet my needs and at a very competitive price. Kevin always takes the time to explain the work that was performed on the vehicle and is always willing to answer any questions I have. In the past, I have not had particularly good experiences at dealerships. Kevin and Ford of Kirkland have earned my business to date. CJones More

Good jobs do not get mentioned nearly as often as Good jobs do not get mentioned nearly as often as comments from a disgruntled, unhappy customer. Marilyn and I have purchased three new cars from Good jobs do not get mentioned nearly as often as comments from a disgruntled, unhappy customer. Marilyn and I have purchased three new cars from Ford of Kirkland in the last few years. The main reason for this is your support in the Service Department. Our recent major repair on the Windstar is an example of your special effort to get the job done right the first time, at the best price possible. Thank you, Kevin, for a job well done. We will continue to use your services. More

I own a '99 Ford Ranger which I purchased new. It has been a great reliable vehicle and had over 100K miles when I passed it along to my son when he started drive in 2008. When it had a problem a few ye been a great reliable vehicle and had over 100K miles when I passed it along to my son when he started drive in 2008. When it had a problem a few years later I was tied up with business so I sent my wife and son in to Kevin Paddock at Ford of Kirkland to have it looked into and repaired. I trusted Kevin as I knew he would take care of my family and do what was right at a reasonable price. As time has gone along and I've needed any work done on it I send it in to Kevin and Ford of Kirkland. The truck still runs great and as my son goes off to college it will be passed on to his sister who just got her license. Keith Wilson (Kirkland, WA) More