Hyundai Genesis Ford of Kirkland - Service Center

Good luck trying to get a service appt. Do not return calls and scheduling online yields no results. Will look elsewhere for service. Especially, problematic since last Spring. calls and scheduling online yields no results. Will look elsewhere for service. Especially, problematic since last Spring. More

We bought a new 2016 Hyundai Tucson from them. The buying experience was average. One of the new sales associate was extremely rude so we had to finally ask to work with someone else. Then we got to work wit experience was average. One of the new sales associate was extremely rude so we had to finally ask to work with someone else. Then we got to work with a nice gentlemen who helped us with the final sale. My negative review is mostly for their service department. Firstly, if you report an issue their first response is to defend Hyundai instead of trying to understand the customer's grievance. Secondly, their investigative skills are extremely poor and if you question it, they don't like it and push back with even more gusto. I had an issue with the front radar which only comes up after you have driven for a while. The lady on the desk plainly told me that the technician could not reproduce it so they can't do anything about it. She even gave me an analogy - "If you go to the doctor and if you are not experiencing the issue then, how can he help you" ? This made me laugh and be frustrated at the same time ! Due to these experiences with the car as well as their service department, i don't think we will ever buy a Hyundai again. More

Really great experience with Jessica and Siamak at Hyundai Kirkland I just leased my first car , brand new Hyundai Elentra! I can’t put it in words how excited I am😍😇 Hyundai of Kirkland give me Hyundai Kirkland I just leased my first car , brand new Hyundai Elentra! I can’t put it in words how excited I am😍😇 Hyundai of Kirkland give me vip experience Thanks for everything ❤️ More

Listened to my concerns and answered every question they could! Quick service. Good communication. Best experience I have had at a ford dealership as of yet. could! Quick service. Good communication. Best experience I have had at a ford dealership as of yet. More

A catastrophic failure or the break system of my car After 7 years of collaboration and numerus visits for servicing, my car continued to have problems that the service department could find. The patte After 7 years of collaboration and numerus visits for servicing, my car continued to have problems that the service department could find. The pattern was that a few days after every visit a completely new problem appeared in the car. Every time i was accepting all repairs and fees. Until the next time. The final one came with an almost catastrophic failure of the break system. We were driving the car when our breaks went completely off. We were lucky enough to survive this. Not only the service department of Ford of Kirkland haven't found anything alarming in the break system in my previous visits in the past 2-3 months but i had to pay a repair higher than the current value of my car. Extremely disappointed with the situation as in all my years as a car owner and driver i haven't been in a life-threatening situation like this one with a car that was in an out from service, almost every month, where i was reassured that everything was ok. More

Another Happy Experience After years of having my vehicles serviced at Ford of Kirkland, I am delighted to report the Service Department continues to provide excellent custome After years of having my vehicles serviced at Ford of Kirkland, I am delighted to report the Service Department continues to provide excellent customer service. Professional; courteous; knowledgeable (never had a question unanswered) and friendly. My Service Rep has been Jim Cox - he knows what I need before I do and is "always" ready to work with me and patiently answer my questions. Have loved working with you Jim. Plus, my vehicles always are in great shape - couldn't be happier with my years of Service. Thank you, Jim Cox & the FoK Service Team More

Very good experience. Staff was courteous and service started and finished as scheduled and on time. Waiting area was comfortable and coffee was good. Parking area for se Staff was courteous and service started and finished as scheduled and on time. Waiting area was comfortable and coffee was good. Parking area for service waiting and pickup a bit crowded but workable. More

My ford still isn't fixed My ford still doesn't run on ev unless my foot is pressed on the break peddle very hard. THIS IS NOT SATISFACTORY EVER. MY AVERAGE MILEAGE IS 21 MPG My ford still doesn't run on ev unless my foot is pressed on the break peddle very hard. THIS IS NOT SATISFACTORY EVER. MY AVERAGE MILEAGE IS 21 MPG More

Repaired and diagnoised an electrical issue. Thank you, good communication, comfortable experience. Warm and comfortable waiting room, they quote was accurate and Kevin was very professional. Thank you, good communication, comfortable experience. Warm and comfortable waiting room, they quote was accurate and Kevin was very professional. Thank you again for your help. Shane More