Hyundai of Chantilly - Service Center

Service itself was excellent, but I was very disappointed with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have e with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have expected a loaner to be made available. More

Absolutely horrible dealership. I leased 2022 Genesis G70 from the dealership. Every time I brought in my car for service, there have been some sort of problem. About a year and h I leased 2022 Genesis G70 from the dealership. Every time I brought in my car for service, there have been some sort of problem. About a year and half ago, I brought in my car for simple oil and filter change with about 10k miles on he car, dealership recommended wheel alignment as 'preventative maintenance'. I had no issue with the car, but thought it would be good to be proactive and have the wheel alignment checked. The dealership performed some alignment adjustment, had me pay a little over $120 for the work. Then some time later, I noticed that my car was pulling to right. Had to go back in for the alignment to be corrected. Another time, I went in for front windshield replacement. Dealership didn't have part, so I had to wait for the windshield to arrive, which took around a couple of weeks. Then they couldn't provide loaner car for about a month and half, so I had to wait until they could provide loaner car, so basically it took around 2 and a half month to get the job done from the date i had made the initial appointment. About 3 months ago, I went in for another wheel alignment as a precaution because I hit a pothole and ended up with a flat tire. Again, they did the alignment, I pull out of the dealership, immediately noticed car pulling to the right. Again I had to go back in for the dealership to re-do the alignment. Today, I brought car in for oil change, and I had to wait 3 hours to get my car. I noticed my car was just sitting in the service driveway for at least 40 minutes before they could finish the 'paper work' to release the car. I am not sure what kind of paper work they do, but requiring 40 minutes to finish paper work seems ridiculous. I spoke to the service supervisor and all he said was there is nothing he can do, and doesn't know why it took the employee so long to finish the paper work. I bought a Genesis, but the service quality provided by the dealership seems to be worse than a typical Hyundai dealership. Any sort of service requires at least 2 hours to complete, and the time I had to spend in the dealership nearly doubled due to the 2 times that I had to take my car back in for them to correct the bad service they performed. Lease end is coming up in a couple of months, and I can't wait to get rid of the car simply due to the quality of the service provided by this dealership. More

Walk-in service was quick. The team was responsive and provided the answers we needed to get our car serviced and out the door. The team was responsive and provided the answers we needed to get our car serviced and out the door. More

Sean handled my situation in a very professional manner. He is personable and a definite asset to your dealership He is personable and a definite asset to your dealership More

Very disappointed! I had a recall on my car and I scheduled an appt. specifically for that recall, everything was confirmed via phone. I went, dropped it off and I was I had a recall on my car and I scheduled an appt. specifically for that recall, everything was confirmed via phone. I went, dropped it off and I was on my way home when I received a call back saying that Hyundai actually does not have the part in stock. How on earth was I able to make an appt for this recall and they did not have the part in! If its a system error, then that should be fixed. I wasted time on a work day. The customer service was super nice but overall it frankly does not make sense to me how I can make an appt for a part replacement and they do not have the part. Waste of time! More

The service center at Hyundai Chantilly is top notch. I’ve been a loyal customer for over 5 years and have always been happy with the service there. I usually see Ashley at the counter but recently Kenda I’ve been a loyal customer for over 5 years and have always been happy with the service there. I usually see Ashley at the counter but recently Kendall’s been taking care of me and he’s great. More

I have been bringing my Hyundai here for service for many years and been very pleased with the quality and efficiency of their work. years and been very pleased with the quality and efficiency of their work. More

Mr. Shaw is the amazing person in assisting people and helping them with their needs and challenges in whatever situation they are in happy to meet him. It’s a blessing to have in Hyundai. helping them with their needs and challenges in whatever situation they are in happy to meet him. It’s a blessing to have in Hyundai. More

If I could give no stars, I would. I'm deeply disappointed by my recent encounter with Chantilly Hyundai. Despite being entitled to a complimentary oil change per my lease agreement, S I'm deeply disappointed by my recent encounter with Chantilly Hyundai. Despite being entitled to a complimentary oil change per my lease agreement, Shaun and the service manager adamantly refused to honor it, even after verifying with the manufacturer. Their insistence that the responsibility fell on them contradicted what I was told by corporate. Furthermore, when I suggested they proceed with the free safety inspection, they conveniently found a minor issue with my windshield wiper and used it as grounds for failure. I have never been rejected for a windshield wiper. It felt like they were intentionally creating obstacles. Adding to the frustration, contacting Chantilly Hyundai proved to be an exercise in futility. Calls went unanswered, and when someone did pick up, they abruptly hung up without leaving a message. Throughout the entire ordeal, both Shaun in service and the service manager displayed a complete lack of professionalism and respect. The service manager's multitasking during our conversation without making eye contact further underscored their disregard for customer satisfaction. This experience has left me deeply dissatisfied, and I am inclined to escalate the matter to corporate. Chantilly Hyundai's subpar customer service is not only disappointing but also reflects poorly on the brand. Unless significant improvements are made, I will not engage with this dealership in the future, and I will be sure to share my experience with others. More

After one year at the dealership with stories that they were working on having my extended warranty coverage pay for it or Hyundai pay for it. I received my car in terrible conditions. I was never told how were working on having my extended warranty coverage pay for it or Hyundai pay for it. I received my car in terrible conditions. I was never told how much was going to have to pay. Neither did I sign for amount I was gonna have to pay. I just received a phone call Kendal Camacho, That I would have to pay 10% of the repair. But when I showed up to pick up the car, the car was in terrible conditions with bolts everywhere and damaged that the car did not have. I did not accept the car. More