Hyundai of Chantilly - Service Center

If you don’t mind going without your car for weeks take it here. They’ll probably lose your keys and paperwork and just let you car sit for a week. Happened to me twice at two different hyandai dealerships it here. They’ll probably lose your keys and paperwork and just let you car sit for a week. Happened to me twice at two different hyandai dealerships More

I've purchased two cars at Hyundai of Chantilly. One, so so & the other fine. The first involved a rookie salesperson who was never seen again. The second went very well. Servive has been the stron One, so so & the other fine. The first involved a rookie salesperson who was never seen again. The second went very well. Servive has been the strong point. I recommend Hyundai of Chantilly. More

Kept the car for nearly a month, did no5 fix the issue and still charged the warranty company. and still charged the warranty company. More

I purchased my 2022 Tucson at your dealership last August. I’ve been having issues with the “Idle Stop and Go (ISG)” system since the beginning. I took the car for service twice and both times I’ve be August. I’ve been having issues with the “Idle Stop and Go (ISG)” system since the beginning. I took the car for service twice and both times I’ve been told that they do not see anything wrong with it. The system comes and goes by itself. Sometimes it works, sometimes it does not. The light goes on and off by itself. This malfunction is causing the dashboard to be lit up with all kinds of warning lights and none of the safety features work when this happens. Today (04/17/2023) is the 3rd consecutive day that the warning lights are on. They do not go away. I’ve been dealing with Kendall Camacho (Service Advisor). I showed him all the reports that I got when these malfunctions happened. According to him, the “Lead Technician” said that he hasn’t seen those kinds of warnings before. If that is true, this person being the Lead Technician and not knowing how to fix this issue is of great concern. Last time I took my car for a whole day, for a full diagnosis. This was in January 2023. I do not have the time to keep going back to the dealership. I even had to pay for Uber to get back from the dealership because I could not get a loaner. I would hate to contact Hyundai Consumer Affairs directly to escalate this situation. The DTC Sub Systems with issues are always the same: LKAS and ESC. The DTC numbers are C164286 (LKAS) and C120001 (ESC). More

Ashlie is excellent at doing what needs to be done and follows up until job is completed. follows up until job is completed. More

Slow, crowded, indifferent. It took them three hours to do an oil change, and to try to code a key, ultimately unsuccessfully. It took them three hours to do an oil change, and to try to code a key, ultimately unsuccessfully. More

Very pleased with the service I receive at Hyundai of Chantilly. The wait can be long at times, but it’s acceptable Chantilly. The wait can be long at times, but it’s acceptable More

The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, the Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises. More