Hyundai of Cookeville - Service Center

CUSTOMER-CENTERED Welcoming, respectful, efficient, good communication. Service technician recommended not changing the synthetic oil as had driven less than 1K miles Welcoming, respectful, efficient, good communication. Service technician recommended not changing the synthetic oil as had driven less than 1K miles since last service. Performed the multi-check inspection at no cost. Observation of Covid19 precautions: only 1 of perhaps 15 staff passing through customer waiting area wearing mask; no glass or plastic partition between service desk and customer; disinfection measures of refreshment area?; good spacing of waiting rooms seating. More

Savannah ROCKS! During my repair, Savannah went above and beyond. She should write the book on great customer service!!! I had what I thought would be a difficult rep During my repair, Savannah went above and beyond. She should write the book on great customer service!!! I had what I thought would be a difficult repair and was thrilled that my Veloster drove as well as the day of my original purchase. The cherry on top was that my car had been thoroughly cleaned. I wasn't expecting that and it was extremely nice. Thanks for your hard work - you're whole team is a great asset to Hyundai of Cookeville! More

Exceptional service from everyone and all the employees are always willing to help in every way they can and answer all of my questions satisfactorily. are always willing to help in every way they can and answer all of my questions satisfactorily. More

Diagnosis of a persistent problem We had an intermittent with problem with the movement of the front passenger seat. Jeremiah ordered a replacement motor, but it was ultimately determ We had an intermittent with problem with the movement of the front passenger seat. Jeremiah ordered a replacement motor, but it was ultimately determined that the switch was defective. We were given a loaner vehicle, which was greatly appreciated. We always get good customer service from Jeremiah in the service department. More

Fast and friendly service of my Hyundai. I had stayed away from this service department but since Savannah has arrived the service department is great! away from this service department but since Savannah has arrived the service department is great! More

Very Efficient oil change and tire rotation. All around great experience. The service employee was friendly and down to earth making the service visit much more pleasant great experience. The service employee was friendly and down to earth making the service visit much more pleasant More

I brought my Hyundai in to have recalls fixed. The service department got me in and out in about 45 minutes. I did book an appointment prior to arriving at the dealership. They also found an open s The service department got me in and out in about 45 minutes. I did book an appointment prior to arriving at the dealership. They also found an open shift shock technical service bulletin and fixed that as well. More

Go Somewhere Else I should have stuck with Jeep like I had intended! Drive to Lebanon if you want a Hyundai! Angie is incredibly rude and unprofessional! After buying 2 I should have stuck with Jeep like I had intended! Drive to Lebanon if you want a Hyundai! Angie is incredibly rude and unprofessional! After buying 2 vehicles here, I will never go back, nor will I recommend to anyone. They have lost a long time customer due to her bad attitude. More

Poor customer service Do not buy your care from the Cookeville Hyundai!! Poor quality of customer service. They are nice enough until you drive the car off the lot!!! Onc Do not buy your care from the Cookeville Hyundai!! Poor quality of customer service. They are nice enough until you drive the car off the lot!!! Once the car belongs to you all bets are off and the quality of customer service is the pits!! They schedule a service with you but when you arrive no one knows a thing about it. They never have a courtesy car available. Be prepared to sit and wait even if you have an appointment. The courtesy cars are extremely dirty. I have yet to schedule a appointment that went smoothly. Do not buy your car here! My car is only three weeks old and I have already had issues with this store. More