Hyundai of Longview

LOVEEEE My New RIDE Absolutely love my new car and Taylor Goll did a fantastic job by making sure I got into something that I liked and had everything I wanted. Absolutely love my new car and Taylor Goll did a fantastic job by making sure I got into something that I liked and had everything I wanted. More

Great service! I love both Hyundai cars that I have purchased through Hyundai of Longview. The service there is awesome and the cars are beautiful. I always get muc I love both Hyundai cars that I have purchased through Hyundai of Longview. The service there is awesome and the cars are beautiful. I always get much better gas mileage than they advertise which makes it an even better deal. More

Car buying experience I had a great experience with Hyundai of Longview. No complaints. I would recommend this dealership and this make and model car for anyone. I was very I had a great experience with Hyundai of Longview. No complaints. I would recommend this dealership and this make and model car for anyone. I was very pleased. More

Outstanding!!! outstanding!!! This dealership staff is the most professional and friendly people I've ever had the pleasure of doing business with. I recommend this outstanding!!! This dealership staff is the most professional and friendly people I've ever had the pleasure of doing business with. I recommend this dealership to my friends and my family. More

I went to this dealership to view a used 2011 Hyundai Sonata that I had found on their web page.I live over an hour away from this dealership. When I arrived at the dealership the original salesman that Sonata that I had found on their web page.I live over an hour away from this dealership. When I arrived at the dealership the original salesman that I spoke with on the phone was helping another customer so David Black is the salesman that helped me. David was great, we test drove the car, he gave me all the spec's on the car and we sat down to talk numbers. During this time the orginal salesman that I spoke with, Kent, came over took over the sale.. We initally didn't agree on numbers, shook hands and I left the dealership. About a week later I called the dealership and spoke with David again with a counteroffer on the selected car and the dealership wouldn't budge so I agreed to their price and had them send a buyers order over to my credit union. I went to pick up the vehicle on Friday, March 8th and sat down with one of the dealers finance guys, Jake Pool, he seemed nice enough when we initally sat down but when he found out that my ex-husband's name was on the title it went down hill from their. My ex-husband is working overseas and did not sign the title or get a general POA drawn up before he left, big mistake. He asked me if I had a POA on my ex-husband and I stated no, he told that if I had a POA that would have worked but he was going to have to speak with the owners. He left came back and said that the owners agreed to go ahead and let me take the car but the title would have to be mailed overseas for my ex-husbands signature, during this time I was able to get my ex on the phone to speak with Jake. When it was explained to Jake that the turn around may take 3 weeks he went back and spoke with the owners again and they stated no, said that the car would have to stay at the dealership while this process took place. Realize during all this I had explained to both salesmen that I had just gotten a divorce and neither asked if his name was on the title. The loan had been done, the dealer had drafting instructions, insurance had been changed to reflect the purchased vehicle. The finance guy Jake suggested to me keeping my vehicle and raising my loan to reflect the amount of my trade value. I told him that would raise my payment and that is not something I wanted to do. By this time I was very irritated, I had driven over an hour to pick up this vehicle that I had purchased, to be told I would have to wait 3 weeks before I could pick it up and by then would have made a payment on a vehicle I didn't even have. I explained to Jake that this was rediculous, why couldn't I take the vehicle, they had drafting instructions to get their money, they would have my vehicle, why wouldn't I get the signed title back to them. I said to cancel the deal to give me my keys back and I gave him his key, he turned around and walked off without another word. The salesman Kent, apologized drove the Sonata down to where my trade was and helped me get everything out of the new car and back into the old. He asked me if I could overnight the title to my ex and I told him fine I would see what I could do, Kent said he would park the car around back til everything was taken care of. On Monday I texted the salesman, Kent and told him that my ex was going to the military legal dept. the next day to get a POA drawn up, he was going to scan and fax me this POA and send the original via DHL, Kent told me he would check with the finance guy and see if that would work and get back to me. He sent me a text back stating that the finace guy Jake required an original signature on the title. I sent Kent a text back stating that I feel Jake, the finance guy has issue with me due to what went down when I came in to sign and pick up the new car and feel he just wants to give me a hard time, Kent said that he would follow up with the GM. I don't think I even want this car from this dealership after all this.... I called directly to speak with "Jake" and have yet to hear back from him. During that time I have called several Hyundai Dealership that have stated a POA would be fine... This has been nothing but a big mess with this dealership... I now have a loan that has to be cancelled, insurance has to be changed back over and a finance guy that wants to give me the hardest time he can on getting this business taken care of instead of focusing on getting a car sold. I hope I don't find out that I am the only person that has had this issue and that they have accepted POA's from other people who have gone to purchase from them. This will verify that Jake just wanted to give me a hard time and that is called discrimination. More