Hyundai of St Augustine

Great dealership. No pressure sales or hounding. Great walkthru of new car. Extremely easy process. We've purchased new cars here before and will continue to stay with them because of their practices. walkthru of new car. Extremely easy process. We've purchased new cars here before and will continue to stay with them because of their practices. More

I deliberately waited at least 60 days before writing this review because I did not want to be influenced by the tremendous euphoria of buying a new car. I wanted to give it just a little time in case s this review because I did not want to be influenced by the tremendous euphoria of buying a new car. I wanted to give it just a little time in case some issues with the car developed in the ensuing days immediately after purchase thus enabling me to see how the dealership would handle any problems/issues so here goes. At 60 years old I have purchased many new cars in three different states and my buying experiences has ranged from very poor to excellent with this most recent Hyundai purchase being the best yet. The first time stepped on the car lot I was greeted in a very helpful but not overbearing manner. From the very beginning the salesman, Kyle, actually seemed to listen to me rather than probing to ascertain how much money I had to spend. Kyle was the only salesman I interacted with so I cannot speak about the style of the others but one of the things about Kyle I appreciated was that he did not try to push me into higher end models and/or additional options. Kyle's follow-up in the days following my first contact, to purchase was excellent and very helpful and at no time did I feel pushed into making the purchase with tactics like, we can do this deal but it has to be now. Obviously, when he could see that I was ready to commit he moved to close the deal. Kyle's follow-up in the days/week after the sale were excellent. One thing I really appreciated about this dealership was the fact that all of the new cars were already discounted a bit off MSRP with no additional dealer add-ons, rebates, weekend blowouts or other carnival style tactics. I believe the final price I paid was fair and good. I would imagine that some may have paid more than I and some less but I believe that my deal was reasonable and fair for both parties. You always hear about someone getting a deal for less but you never know the circumstances. There was a bit of negotiating at the end but not to the point of irritation and I was never pushed by the salesman saying "we can do this if you do it now" I never felt as if I was being pressured. And now comes the business/finance guy. I have heard so many downright horror stories and unpleasant customer experiences at this stage at car dealerships in general. My experience with this individual at Hyundai of St. Augustine was very business like. It was obvious that this individual was very competent, accurate and very fast and while he did try to sell me other services like extended warranty and/or service programs it was done in a very passive and informative manner and at no time did I feel like I was being hustled. In retrospect I do think he could have been a little more friendly and personable but the business people at car dealerships are notoriously dry at least from my experience. The first 60 days of ownership have been 100% problem free so I cannot evaluate the service department regarding service after the sale but a day or so after delivery I did notice that the IPod cable was missing but was told to come right down and pick one up which I did. When I went to pick up the IPod cable I could not find the salesman, Kyle, so I asked a gentleman in the Showroom area for assistance and after a couple of inquires the cable was brought to me. I asked for his name to thank him and to my surprise it was Andrew Difeo the owner of the dealership. I was invited into his office where we had a very pleasant conversation for close to 45 minutes. During the last several weeks I have had some interaction with one of the Service Managers with a few basic service questions and the Parts Department to purchase an accessory and found both to be helpful and friendly. In conclusion, my experience with this purchase has been the best yet of all the cars I have purchased and all the dealerships I have dealt with. Friendly, yes and helpful but not to the point of being overbearing and best of all, no high pressure sales tactics or gimmicks. I have held mid to high level management positions my entire life and I know that leadership starts from the top and does not happen by accident so I congratulate and applaud Mr. Difeo for the sales and service environment he has created. Would I buy a car from them again? YES, Absolutely Would I recomment this dealership to others? YES, Absolutely Sincerely More

Great experience buying a Sonata Limited with Roosevelt and Randy. They had the exact car we wanted with a great price, easy transaction and had the car ready when promised. They even offered to deliver th and Randy. They had the exact car we wanted with a great price, easy transaction and had the car ready when promised. They even offered to deliver the car to my home. The dealership was busy with the sales people all waiting on customers or busy at there desk versus the other dealerships we shopped with the salesmen all standing around smoking (disgusting). Would we recommend this dealership? you bet! If the car is as good as the dealership we will definately be back for another car. If you want friendly, knowledgeable, and professional Sales people see Randy or Rosie for a great buying experience...Doug More

I recently moved to St. Augustine Fl., and experienced a problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly s problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly surprised. They were friendly, pleasant, and extremely helpful. My car was fixed in a timley fashion, they provided transportation while it was worked on. I plan to return for other services. More

MY WIFE AND I WERE SHOPPING FOR A NEW HYUNDAI, SONATA, GLS IRIDESCENT BLUE-PEARL, AND HAD DONE MUCH RESEARCH ONLINE BEFORE SELECTING A DEALER AND INVENTORY STOCKS. TWO DEALERS WERE IN OUR AREA, AND WE DEC GLS IRIDESCENT BLUE-PEARL, AND HAD DONE MUCH RESEARCH ONLINE BEFORE SELECTING A DEALER AND INVENTORY STOCKS. TWO DEALERS WERE IN OUR AREA, AND WE DECIDED ON ST. AUG. WE RECEIVED THE MOST PLEASANT EXPERIENCE WE HAVE EVER HAD BY DEALING WITH THIS DEALERSHIP, IN PARTICULAR WITH OUR SALESMAN, PAUL SMATHERS. THE FINANCE MANAGER, AS WELL, TREATED US IN FINE MANNER. AS I MENTIONED BEFORE, AND WILL PASS THIS ON, MY SIFE AND I ARE IN OUR 60'S NOW AND THIS EXPERIENCE IS FAR AND ABOVE, MORE PLEASANT, THAN ANY OTHER DEALERSHIP WE HAVE EVER HAD OR COULD EXPECT. WE HAVE SPENT MANY HOURS "FIGHTING" WITH DEALERS (ONE IS ACROSS THE STREET FROM HYUNDAI NOW) AND COMING AWAY EXHAUSTED. I SILL RECOMMEND THIS DEALERSHIP AND AUTOMOBILES TO EVERYONE WHO IS LOOKING FOR ANY NEW CAR. BERRY & CHARLOTTE RUTHERFORD More

Kyle was great to work with and very knowledgeable about my car's hybrid technology. I had originally inquired about a 2011 Hybrid back in December 2011 but did not make a decision to buy. Kyle stayed "poli my car's hybrid technology. I had originally inquired about a 2011 Hybrid back in December 2011 but did not make a decision to buy. Kyle stayed "politely" in cantact with me over the past eight months to see if I had made any decisions. Based upon his knowledge and the fact he is a young veteran I decided if I was going to buy a car I would buy through him and the St. Augustine dealership. I check with both Jacksonville dealerships and St. Augustine had better prices and better service. I liked the fact that if Kyle didn't have the exact answer to my question he it always get it and call me back on a timely basis. I would recommend Kyle and the St. Augustine Hyundai dealership to my best friends. I can't believe all the technology they put in their cars for the price. More

Salesman was extremely knowledgeable and friendly. Service was willing to stay late to get car ready for us. Was a great experience. Would definitely recommend them again. Service was willing to stay late to get car ready for us. Was a great experience. Would definitely recommend them again. More

We were looking to purchase a new car and was undecided as to what we wanted to go with. We went to three different dealerships (Hyundai) being one of them. We were so impressed with the way we were tre as to what we wanted to go with. We went to three different dealerships (Hyundai) being one of them. We were so impressed with the way we were treated compared to the other dealers. There was no pressure, you totally got the feeling they were not pressuring you to buy anything but they were there to show us their product and answer any questions we had. Some of the other dealers you had the manager following you to tyour car still trying to get you to buy TODAY. Darryl Clark was the employee we happened to be received by upon our arrival. We cannot say enough about how much he impressed us. He was first class and made you feel you were important to him but did not pressure us in anyway. It was because of Darryl and the way he treated us that we spent more time going over and driving the various Hyundai cars. He was very patient with us as we made up our mind and when we did decide he worked with us to get us the very best price for our beautiful new car. Thank you Darryl and Hyundai - you are definitely #1!!!! I would definitely refer this dealership and Darryl to everyone. Charles & Pat More

David Bunn was very helpful, professinal and patient. He made the process very easy for me and answered all my questions. He helped me set up my phone to bluethooth which is really fun. Thanks for everythin made the process very easy for me and answered all my questions. He helped me set up my phone to bluethooth which is really fun. Thanks for everything. Antoinette Covato More

My husband and I wanted to get a car for out son. We started looking at different types of cars and dealers about 6 months ago. We decided on Hyundai. When we first were looking at cars I meet with Ron started looking at different types of cars and dealers about 6 months ago. We decided on Hyundai. When we first were looking at cars I meet with Ron Copeland at a different Hyundai dealership. When we were ready to get a car, I called the Hyundai dealership and they said he went to the St Augustine dealership. Of all the different dealerships we when to looking at cars. I knew we would drive all the way from north Jacksonville to St. Augustine to work with Ron. He was excellent, not pushy and very friendly. I would recommend anyone looking for a car see Ron and the other staff that helped get our son the car he wanted. THANKS Jean More