INFINITI Of Omaha
Elkhorn, NE
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I took my car in for the 7500 mile service, and the mechanics were very professional and prompt, and washed my car as well. It was a very positive experience. mechanics were very professional and prompt, and washed my car as well. It was a very positive experience. More
Brian Walsh very calm salesmen provided a through stress free sales experience from My arrival to delivery of my 2021 Qx 50 followed up after the sell yes I will return to Brian Walsh next time I in the mar free sales experience from My arrival to delivery of my 2021 Qx 50 followed up after the sell yes I will return to Brian Walsh next time I in the market for a car More
I just finished reading "What Others Say" and echo what they all stated except for the over the top tirade about Dale Elrod. I have been bringing my QX60 to Infiniti of Omaha for four years and usually Da they all stated except for the over the top tirade about Dale Elrod. I have been bringing my QX60 to Infiniti of Omaha for four years and usually Dale is my service rep. The Dale I've dealt with has always been friendly, respectful, and professional. If I owned an auto dealership I would want all my service personnel to be Dale Elrod. More
Staff was great, honest and helpful. Appreciated helpfulness and integrity. Followed up at all stages of the process. Have checked on how car was performing and offered help at any time. helpfulness and integrity. Followed up at all stages of the process. Have checked on how car was performing and offered help at any time. More
Great place, great experience. Glad I’m now part of Infiniti of Omaha. Cindy & Roxanna a pleasure to work with. Treated me just like family! Infiniti of Omaha. Cindy & Roxanna a pleasure to work with. Treated me just like family! More
Excellent service department. I am always treated in a friendly and respectful way. The work is always done correctly. They take care of my car. friendly and respectful way. The work is always done correctly. They take care of my car. More
Excellent service department. I am always treated in a friendly and respectful way. The work is always done correctly. And i am always given a loaner vehicle if I need one. friendly and respectful way. The work is always done correctly. And i am always given a loaner vehicle if I need one. More
Too Many Times Dealing w/ Dale Elrod's Anger Issues Dale Elrod, service advisor, has an appalling temper and zero awareness of what good customer service really looks and sounds like. I took my vehicle Dale Elrod, service advisor, has an appalling temper and zero awareness of what good customer service really looks and sounds like. I took my vehicle into Infiniti of Omaha for a simple malfunction in my hatch. When given a quote of $1,200 to fix it I was certainly surprised but mostly confused. When I started asking questions, Dale immediately got upset and aggressively blunt with his explanation. He further reattempted to explain the situation with extremely aggressive body language; he used an example by ripping my diagnostics papers (that I had not even seen yet) in half (to my face) and told me that he doesn't know how else he can tell me. It’s simple he says. I could obviously tell he was angry, but I didn't know why. For a brief moment I thought we were about to get in a physical altercation. I tried to calm him down by telling him of my skepticism and why I am asking questions, and that it is because I was burned by another dealership with my BMW X5. He then blew up at me (in the waiting room in front of several other guests) saying that I made accusations that Infiniti will tamper with my vehicle if I let them work on it. That simply was not true. Again, I thought it was going to get physical. He then ran off into the garage yelling. When he came back, he told me that he was going to grab my keys and that they are refusing to service my car. I then asked for his manager who further assisted me with my hatch. While waiting I received nothing but negative glares from other staff members. His reaction was uncalled for and there was never an apology for Dales actions, however, his manager, Verne, was nice and did apologize to me but made excuses for Dale. This is the second time dealing with Dale Elrod’s anger issues in 1.5 years. He once called my wife about a part that they order, and when she said she was no longer interested in having more work done and paying for something we didn’t need, Dale began screaming at her over the phone. She was so agitated that she refuses to ever go back. I thought maybe this was a fluke so I decided to let it go. That was until I was forced to have this interaction with Dale, and now I am choosing to never go back to Infiniti of Omaha for service and possibly never by an Infiniti ever again. After sharing this experience with friends, family, and colleagues, I’ve learned that Dale is actually renowned for his behavior and terrible customer service. I have never written a bad review for a company in my life because I do not care to take the time and would just rather not go back, but Dale is another case. In my 20 years of experience in hospitality and short period as a car salesman myself, I have never witnessed this kind of disrespect from an employee to a customer, and they are still entitled to their position. More
Come to Infiniti and be treated like family! The people who represent Infiniti of Omaha leave the customer with a positive feeling about leasing a new car. I felt like I was working with an entir The people who represent Infiniti of Omaha leave the customer with a positive feeling about leasing a new car. I felt like I was working with an entire team of people who wanted to get me in the right car. Rian White, Andrew Wilson, Jake Wise, Maria Davison, and Eric Carlson all took a part in making this a great experience! A special thanks to all of you for going above and beyond in your jobs! I love my new Infiniti Q50! More