INFINITI Of Orland Park

Worked with Austin in the service department after my cars window was broken in an attempted theft. He was great to work with. Really made dealing with this problem easy. Really professional. cars window was broken in an attempted theft. He was great to work with. Really made dealing with this problem easy. Really professional. More

Christine was courteous and polite. Only suggestion is to add home baked cookies and coffee/tea/soda like BMW has in their waiting area. Make the area more inviting rather than cafeteri Only suggestion is to add home baked cookies and coffee/tea/soda like BMW has in their waiting area. Make the area more inviting rather than cafeteria like with vending machines. More

Great service and friendly staff and I like dropping my car off for service while I work it really saves time from having to sit in dealer and also being provided with an Uber to work and back to dealer car off for service while I work it really saves time from having to sit in dealer and also being provided with an Uber to work and back to dealer More

Mike is fantastic! He is knowledgeable, kind, helpful and friendly. I appreciate his help and listen to his advice on how to maintain and service my car. Happy he is on He is knowledgeable, kind, helpful and friendly. I appreciate his help and listen to his advice on how to maintain and service my car. Happy he is on your team! More

First time visiting the dealership and excellent customer service from the entire team. I arrived 39 minutes early for my appointment and took my car right in for service. I highly recommend the dealership! service from the entire team. I arrived 39 minutes early for my appointment and took my car right in for service. I highly recommend the dealership! More

Work on my vehicle was good. Wait time way too long. I waited over 2 hours for an oil change and tire rotation. Customer service was very poor. Infiniti is a premium brand. I Wait time way too long. I waited over 2 hours for an oil change and tire rotation. Customer service was very poor. Infiniti is a premium brand. I paid premium price, which I expected. This was a poor experience. More

Always great customer service with knowledgeable staff members anytime that I've brought my vehicle in members anytime that I've brought my vehicle in More

As always the team is professional and always great at communicating service requirements, costs, and timing of repairs. communicating service requirements, costs, and timing of repairs. More

I’m very disappointed with the follow-up after my purchase. The engine light came on a week after buying the car. After speaking with my salesman, I brought it in and was told it was a simple EV sens purchase. The engine light came on a week after buying the car. After speaking with my salesman, I brought it in and was told it was a simple EV sensor issue that was repaired. Two days later, the light came back on. When I returned—at a time the salesman said he scheduled—the service department had no record of my appointment or my previous visit. Only then was I told the car needed to be taken to the manufacturer’s dealership because it’s still under warranty. Had this been explained from the beginning, I wouldn’t have wasted time traveling to Zeigler Infiniti in Orland Park. The salesman also claimed he contacted a nearby dealer on my behalf, but they confirmed no such call was made. Overall, this has been a frustrating and time-wasting experience. More

Everything went perfect. Picked the vehicle up and dropped it off with all issues resolved. Picked the vehicle up and dropped it off with all issues resolved. More