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INFINITI Roseville

Roseville, CA

Overview
Employees
Reviews
Vehicles
4.8
758 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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830 Automall Dr

Roseville, CA

95661

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Showing 758 reviews

October 31, 2024

Seamlessly booked appt online for routine maintenance for new car. This is an outstanding service (Dan!) & sales (Steven!) department. 360 degree trusted service and sales, truly amazing. More

by Vbv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Harris, Micah Caplan
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Oct 31, 2024 -

INFINITI Roseville responded

Thank you for the fantastic feedback! We’re delighted to hear that booking your appointment online was seamless and that both Dan in service and Steven in sales provided you with such outstanding care. Delivering 360-degree, trusted service is what we strive for, and we're thrilled to have earned your trust. We're here for you every step of the way and look forward to serving you again soon!

October 30, 2024

Was not provided a loaner because none was available. I had made the appointment last week. Also, since the dealership is undergoing construction, everything is congested. Even before that the way to get More

by BIPIN_I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
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Nov 01, 2024 -

INFINITI Roseville responded

Bipin, thank you for your feedback. We apologize for the inconvenience regarding the loaner vehicle—our loaners are available on a first-come, first-served basis, and we regret that one wasn’t available for your visit. We appreciate your patience with the current congestion due to construction and are glad our team could assist in making the process smoother. There will definitely be some changes when you are back next.

October 30, 2024

Have enjoyed working with Jairo Gutierrez. He is straight forward and explained everything to me regarding the 30K service and purchase of new tires. Also excellent at making sure I was able More

by NCLAPREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

INFINITI Roseville responded

Thank you for sharing your positive experience with Jairo! We're glad to hear he provided exceptional customer service during your visit. We appreciate your trust and look forward to helping you keep your vehicle in great shape for miles to come!

October 30, 2024

Dan Chastain is excellent service manager. I have known and worked with him for over 15 years. A+ More

by LOURAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

INFINITI Roseville responded

Lourain, Thank you for your kind words and for sharing your longstanding experience with Dan! We're thrilled to hear he’s provided you with such excellent service over the years. Dan is truly dedicated to ensuring our customers are well taken care of, and your A+ rating means a lot to us. We look forward to many more years of exceptional service together!

October 27, 2024

This is a great dealership. I have leased 4 cars from them. They are super honest and friendly. More

by JEHOVAHLUVSME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you for your amazing review! We are so delighted to know we've been able to assist you with the lease of four different vehicles! We truly appreciate your loyalty and look forward to the next time!

October 26, 2024

Matthew was very helpful and patient. He explained everything in detail to me. He also went over and explained the issues I need to address going forward with my car. He is an asset to More

by LGFERREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you so much for the positive review! We are so glad to hear that Matthew was so helpful during the service of your vehicle. He really is amazing and we're so fortunate to have him on our team! We appreciate the feedback and look forward to the next time we can assist you!

October 26, 2024

Despite construction and not sure where to go for service, employees took initiative and came up to me to guide me where to park and where to go to meet with service advisor. That was nice of them. More

by ClassyDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad we could be helpful in guiding you to our center while we make improvements to our facility! We appreciate the kind words and look forward to the next time we can assist you!

October 25, 2024

Well informed and knew a lot about vehicle. Very pleasant experience. Knowledgeable, and took my concerns seriously More

by kcvsburke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jai Beachem
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Oct 25, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We're so glad to hear that you had a pleasant experience and that our team was knowledgeable and attentive to your concerns. Providing excellent service and making sure you're well-informed is our top priority. We appreciate your feedback and look forward to assisting you again in the future!

October 25, 2024

Jairo took good care of my car immediately, very satisfied of his service. Highly recommended. More

by ATTYKENAVELINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your experience with Jairo! We are so glad he took such amazing care of you and your vehicle. We appreciate the recommendation and look forward to the next time!

October 25, 2024

Everyone at this dealership who we did business with was great. David was very helpful and went the extra mile to get us the car we wanted. Everyone was helpful and friendly and stayed late to finish the pa More

by susiecan57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Vaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Atebar
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Spiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jai Beachem
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with us! We are so glad our team members all left such a lasting impression! We are glad we could provide you with excellent customer service during this experience. We look forward to a long-lasting relationship!

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