INFINITI of Beachwood
Beachwood, OH
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I leased 2 Q50 from them and the last time I went for an oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil changes for less than I paid for one so I called the service guy (he never called me back) and I called the service manager (he never called me back either). This will be the last dollar I spend at Infiniti of Beachwood if they don't fix this problem! More
Also treated like family. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer. More
Set up an appointment for Wednesday morning. Arrived and dropped vehicle off. Vehicle was not even looked at until Friday. Why schedule appointments? Also don’t appreciate lack of responses to the messaging dropped vehicle off. Vehicle was not even looked at until Friday. Why schedule appointments? Also don’t appreciate lack of responses to the messaging system you use. Sent multiple messages looking for an update and finally received a response. More
I am greatly satisfied with the service that I received from Infiniti of Beachwood. Keep up the GREAT JOB! Thanks for the exceptional customer service Kurt! from Infiniti of Beachwood. Keep up the GREAT JOB! Thanks for the exceptional customer service Kurt! More
The whole experience was very good. The only minor complaint was the length of time waiting for financing, etc. to be completed. The Infinity QX50 is an excellent vehicle!!! complaint was the length of time waiting for financing, etc. to be completed. The Infinity QX50 is an excellent vehicle!!! More