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INFINITI of Columbus

Dublin, OH

4.6
93 Reviews

3890 Tuller Rd

Dublin, OH

43017

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Showing 93 reviews

March 02, 2023

Great service and on time associate was well knowledgeable And they explained every detail on process and what to expect after the service More

by assad.mitwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Dunn, Mark Savage
March 01, 2023

Great service as always. Andy went above taking care of the service that was needed. I've bought or leased 5 Infiniti's , from Infiniti of Columbus and will continue being More

by Jshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, service
February 22, 2023

The Service Department has been outstanding in preventative maintenance and has continued to keep me informed about maintenance issues that need to be scheduled after the next few thousand miles. More

by rgriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Neuman
February 19, 2023

It is close by. They are friendly and responsive. They give written quotes which is nice. More

by mmurph4403
Recommend Dealer
Yes
Employees Worked With
Josh, Ryan Dunn, Mark Savage
January 20, 2023

Infiniti of Columbus has the best service department team! Zach Neuman is my Service Manager and he is exceptional! Very knowledgeable about Infinities and able to answer every question I threw at him More

by VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Neuman Service Department
January 10, 2023

Zach and staff did a great job, and explained the back ordered part essential for my QX60 2020. I will continue to use Infiniti of Columbus for service. More

by VA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Neuman
September 16, 2022

Infiniti service wanted to charge me 1200. 00 for an unnecessary brake job. Local repair shop took care of it for 67.00 More

by cwalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack, service
Nov 14, 2022 -

INFINITI of Columbus responded

Hello. We're sorry to hear you had a negative experience with us, but we'd love the opportunity to make things right. We appreciate you informing us about this incident. Please call us at (614) 793-1000 so we can work towards a solution. We eagerly await your response. 

Nov 14, 2022 -

cwalley responded

Not sure how you can work a solution. The problem was fixed by another shop for almost nothing.

July 03, 2022

Brad Langford, in the service department, goes beyond the call of duty and always gives outstanding, social and automotive services. By far, the best place for vehicle repair. More

by B.L.Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Langford
June 18, 2022

Very friendly staff. Was pleased with the service they provided. It was like the first date. Next time will be the yest More

by bohanancolumbus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Murray
June 11, 2022

Our service writer Andy was very knowledgeable of the service needed. This was my 3rd time at this dealership. More

by bogenrife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
2
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