INFINITI of Englewood

EXCEPTIONAL TEAM Went into dealership without any expectations. I had a low credit score and still owed money on my current vehicle. Ray was so patient allowing me t Went into dealership without any expectations. I had a low credit score and still owed money on my current vehicle. Ray was so patient allowing me to test driving vehicles until I made a final decision. The finance team worked magic getting me out of my current vehicle and into my new car at a much lower interest bank rate. There was no sales pressure whatsoever, and I drove home happy with the decision I made. I would recommend my friends and family to definitely shop here for their next auto .Way to go team!! Thanks Jerry More

Thank you Awesome experience! He was able to assist me AND my brother with a new vehicle. He took the time to help us through the financing, working with us to Awesome experience! He was able to assist me AND my brother with a new vehicle. He took the time to help us through the financing, working with us to put us in the right car for our budget and in the end even took more of his time to show us how our new cars worked! Thank you. More

Seamless transition from old to new Going from servicing my old Infiniti G35, to leasing a new Q50, Ray Broomfield and Englewood Infiniti made the transition seamless and easy. They not Going from servicing my old Infiniti G35, to leasing a new Q50, Ray Broomfield and Englewood Infiniti made the transition seamless and easy. They not only made the price work, but they also provided me with a ton of insentives, that made a new lease a no brainer. More

Patient, efficient, and good customer service. With my unusual circumstances of living far from the dealership, they were very patient with me and helped me tremendously on making minimal trips to With my unusual circumstances of living far from the dealership, they were very patient with me and helped me tremendously on making minimal trips to get the car I wanted. And at the busiest time of the year, I didn't have to wait very long at all to see my salesperson or finance manager for signing paper like I have had to do at other dealerships. More

Better than expected Been through this getting a new car experience many times and it is never without bumps in the road... the difference is here, Ray and Nisarg dealt wi Been through this getting a new car experience many times and it is never without bumps in the road... the difference is here, Ray and Nisarg dealt with them without a big Hassle JZ More

The Purchase of my new QX60!~ Not only was the salesman, Ray Broomfield amazing with his knowledge yet non aggressive salesmanship, but then when we met with the Finance Manager, N Not only was the salesman, Ray Broomfield amazing with his knowledge yet non aggressive salesmanship, but then when we met with the Finance Manager, Nisarg Shah, the purchase was seamless as could be! He TRULY wanted us to simply love our buying experience with his store and I can honestly say I have never had such an amazing experience in purchasing a vehicle in my life! I highly recommend this dealership! More

Long waiting Went in at 2pm, trying to get a deal on a QX56 and got out around 5pm without a car and without talking to a sales consultant. Our Sales consultant w Went in at 2pm, trying to get a deal on a QX56 and got out around 5pm without a car and without talking to a sales consultant. Our Sales consultant went out to bring in the car that we inquired about, then reappear about 3 hours later to say that he took the wrong keys. Not professional at all . This dealer is NOT FAMILY-FRIENDLY. My kids were exhausted from waiting and kept quiet so they don't disturb others. Just a horrible experience. More

DO NOT SHOP HERE!!! I WILL NEVER GO BACK. I WISH I COULD JUST RETURN THE CAR AND GO ELSEWHERE. THEY NEVER PAID OFF THE CAR I TRADED IN, I HAD TO CALL REPEATEDLY TO GET I WILL NEVER GO BACK. I WISH I COULD JUST RETURN THE CAR AND GO ELSEWHERE. THEY NEVER PAID OFF THE CAR I TRADED IN, I HAD TO CALL REPEATEDLY TO GET THIS DONE WHICH AS OF TODAY IS STILL NOT DONE. THEY CHANGED THE PAYOFF AMOUNT THAT I SIGNED FOR IN MY CONTRACT SO THAT THE CAR PAYMENT I MADE WOULD HAVE NEVER BEEN REFUNDED. DONT WORRY I RECEIVED MY NEW BILL FOR THE OTHER CAR ON TIME. I WAS LIED TO EVERY TIME I CALLED ABOUT THIS MATTER AND LEFT MESSAGES THAT WERE NEVER RETURNED. HAD I NEVER MADE THAT CAR PAYMENT FOR THE CAR THAT I TRADED IN MY CAR PAYMENT FOR THAT CAR WOULD HAVE BEEN LATE. THEY HAVE HAD THE CAR FOR 23 DAYS AND CANT MANAGE TO PAY IT OFF. WHAT WAS THE POINT OF ME SIGNING A CONTRACT WITH THAT PAY OFF AMOUNT IF THEY CAN JUST CHANGE IT. More

Good Job, Quickly In and Out Ray did a good job here, he had us in and out in about 2 hours. Smooth experience, nice staff, nice cars. Good xxxx. Vince Ray did a good job here, he had us in and out in about 2 hours. Smooth experience, nice staff, nice cars. Good xxxx. Vince More

INFINITI OF ENGLEWOOD IS THE WORST DEALERSHIP EVER! RUN AS FAR AWAY FROM INFINITI OF ENGLEWOOD AS YOU CAN! Every department in this place is a disaster…from internet sales to sales to the finance depar RUN AS FAR AWAY FROM INFINITI OF ENGLEWOOD AS YOU CAN! Every department in this place is a disaster…from internet sales to sales to the finance department to the service dept.…they are all terrible to deal with!! I saw the car that I wanted online. The Internet Sales Manager told me that he had the car in stock and would have it at the dealership for me at 4pm when I arrived. I was coming from an 1 ½ away so I wanted to make sure that it was there. When I arrived at the dealership at 4pm, the car was nowhere to be found. I was then thrown to a regular sales person and we had to go searching for the car. The car should have been in a lot that Infiniti shares with Nissan in another town. We needed to stop at the Nissan dealer to pick up keys in case WE needed to move the cars around to get to the car that I wanted. The sales person went inside the Nissan dealer and comes out with the entire pegboard of keys (literally 50 keys)!! Needless to say, the car wasn’t at that location. So we then proceeded to try to find the car by driving passed the service dept. lot, a parking garage, and then finally a piano store parking lot. After driving around with the sales person through 2-3 towns and going to five separate locations to find the car (and wasting over an hour of my time), they finally found the car in a parking lot of a piano store! I understand that space is at a premium in Englewood, but they should at least know where their inventory is. By the time that they finally found the car, it was already nighttime so I couldn’t see a thing. The salesman then drove me to an Exxon station down the street so that I could see the car in “better” light (I had to use the flashlight on my cell phone to see certain parts of the car)!! After all of this, I ended up purchasing the vehicle anyway because it was exactly what I wanted. After negotiating, there were two items that Infiniti was going to fix…the scratched rim and the scratch on the bumper that I was specifically told would be touched up. I was told that I could pick up the car on a Monday (I purchased it on a Wednesday). What a surprise, the car wasn’t ready on Monday and wouldn’t be ready to be picked up until Wednesday. Wednesday came and I asked the sales person at least 5 times over that week if the car was ready and he said yes. I told him to have the car at the dealership for 4PM. I arrived at 4:30PM and not only was the car not there, but neither was the salesman. So much for having the car ready for me at 4PM. The salesman finally showed up with the car 45 minutes after it was supposed to be there (it was washed but never cleaned on the inside and it came with ¾ tank of gas). What a surprise, the scratch was never touched up. Then I was told by the salesman that he had the touch up paint for me (for ME to touch up the scratch MYSELF) but that someone had stolen it. So not only was the scratch not fixed, but he didn’t even have the touch up paint. He then proceeded to tell me to go to another Infiniti dealer to buy the paint so I could touch up the scratch MYSELF and then send him the receipt so he can cut me a check! The salesman also told me that he was able to get an extra key. While I was waiting in the showroom, he asked me for the key, which I gave him. He went outside and came back in and asked me for the other key, which I gave him. After I drove an 1 ½ home, I realized that the extra key that he gave me didn’t work because it wasn’t for my car!! Neither the key nor the key fob was for my car! The best part about it was that the salesman knew when I was at the dealership that the key didn’t work but yet he still gave it to me and didn’t say one word that it didn’t work. I called the salesman up and told him about the key not working and he said that he didn’t want me to leave the dealership with that key. If that was the case, why on earth did he give it to me and let me leave with it!! As if all of that wasn’t bad enough, then I had to deal with the finance guy. I had a bank check already made out to Infiniti of Englewood per the salesman instructions, but I was told by the finance manager that they would prefer that I pay that money towards the bank then Infiniti this way Infiniti can make their money. So I told the finance guy why would I want to do this if the interest rate is going to be the same and my monthly payments would be less if I gave Infiniti the check. He then THREATENED me by saying that he wouldn’t sell me the car if I didn’t do it his way or if he did sell me the car, he was going to sell it to me for list price rather than what the salesman and I agreed upon. So I had to put down an amount that the FINANCE GUY SPECIFIED and then finance the rest otherwise he would not have sold me the car or he would have sold it to me for thousands of dollars more than what was already agreed upon. After all of this, the salesman that I was dealing with said that he would get me a correct key. I specifically told him numerous times that I needed a key fob and a key. After trying to contact the salesman (he wasn’t at work all week), I called the Sales Manager and of course he didn’t answer his phone and his voicemail was full. So I hung up and called back and spoke to the receptionist…she paged him twice and he didn’t answer either page. So I left my telephone number for him to return my call and he never did. I was able to get in contact with the salesman that I was dealing with so I asked him if he would be at the dealership that Saturday and he told me yes. I specifically told him to have my registration, key fob, AND KEY ready for me when I got there. After driving an 1 ½ to the dealership, when I arrive there, the salesman had the key fob and proceeded to tell me that the key that was in the key fob doesn’t work for my vehicle. So I asked him why not and he said, “They wouldn’t let me cut you a key.” So let me get this straight…they will allow him to give me a key fob that’s worth hundreds of dollars but they won’t allow him to cut a key for me for $23? Makes no sense at all but after all that I have gone through with this dealership, it didn’t surprise me. I was then told by the salesman to go FOUR lights and make a left to go to the service dept. to have the key fob programmed and a key cut. So I drove through the 4 lights and made a left and there was no service dept. I then looked up the address for the service dept. and put it in my navigation system. Turns out that the service dept. was actually FIVE lights from the dealership, not four as the salesman indicated. Once I finally arrived at the service dept., they programmed the key fob and cut the key. I was then told by the service advisor that my car was washed and was out front. So, I went to check out and the cashier then told me that it would be another 10 minutes because they were still washing my car. Ok, fine, not a problem. I gave her the $23 and her walkie-talkie went off…they told her that my car was already washed and it was out front waiting for me. Ok, perfect, only if it were true. I go outside and my car was waiting there for me which was great, but of course it was never washed. Stay as far away from Infiniti of Englewood as you can…as you can see, every department in that place is terrible and their customer service is non-existent!! They give you excuse, after excuse, after excuse and they are the most unorganized dealer (or any place of business) that I have ever seen. If this wasn’t the exact car that I wanted, I never would have bought it from there. I would NEVER recommend that anyone buy a car from this place or have your car serviced there unless you want to have a bunch of headaches and deal with a bunch of nonsense. Will be filing complaints with the Better Business Bureau and NJ Office of Consumer Protection More