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INFINITI of Gwinnett

Duluth, GA

Overview
Employees
Reviews
Vehicles
4.9
2,586 Reviews
Atlanta's Premier INFINITI Dealership located in Gwinnett County. Located on Satellite Blvd. right behind Gwinnett Place Mall and only a short distance from I-85 and Pleasant Hill Road. INFINITI of Gwinnett has one of the largest inventories of new and certified pre-owned INFINITI vehicles and other luxury pre-owned brands in Atlanta. INFINITI offers a full-line of luxury performance automobiles, including the Q50, Q60, QX50, QX55, QX60, and the QX80. At INFINITI of Gwinnett, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
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3090 Satellite Blvd

Duluth, GA

30096

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Showing 2,586 reviews

July 15, 2020

Excellent no hassle service and great selection!!!! Velko was a pleasure to work with and made the entire process seem so easy!!! Infiniti of Gwinnett had the best inventory to chose from for what I was More

by kelly.atkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Velko Tsvetanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2020 -

INFINITI of Gwinnett responded

Thank you for taking the time to provide us with your feedback. We are thrilled to hear about your experience at our dealership. Enjoy your new car. We hope to see you again for all of your INFINITI needs.

July 15, 2020

Great Experience Velko was very easy to work it - he made the entire experience easy and comfortable! He did everything he said he would do! Highly recommended! More

by Kim K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nasira Mahmic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Velko Tsvetanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2020 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We are honored to have your recommendation! We hope to see you again for all of your INFINITI needs.

July 15, 2020

Velco helped me purchase my car even though I live 100miles away everything went smoothly.Go see Velko for your next car he's great. More

by Sam Kala
Recommend Dealer
Yes
Employees Worked With
Sam Ghazal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Velko Tsvetanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2020 -

INFINITI of Gwinnett responded

Thank you for taking the time to provide us with your feedback. We are thrilled to hear about your experience at our dealership. Enjoy your new car. We hope to see you again for all of your INFINITI needs.

July 13, 2020

This dealership sold me a used car that had clearly been in an accident without any disclosure. The bumper partially Fell off the day I bought it. I brought it back into the dealership and the service depar More

by Keith
Recommend Dealer
No
Employees Worked With
Velko Tsvetanov
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2020 -

INFINITI of Gwinnett responded

On 5/4/2020 Avant called our dealership regarding a Pre-Owned 2016 INFINITI Q50 [Stock #: A9320]. The customer was sent confirmation of the availability of the vehicle and videos of the vehicle as well. When Mr. Avant came In for a test drive later that day he was shown the CARFAX report indicating no accidents or damage reported. After discussing price the customer left the dealership and then came back to purchase the vehicle. Mr. Avant then posted a five star review of his experience appreciating how informative and honest we were. On 5/16/2020 Velko received an email from Mr. Avant, that the bumper on the left front side of the vehicle had come loose. Velko asked the customer to bring the vehicle in so we could check the bumper. Mr. Avant brought the vehicle in later that day. After the Service Department checked the bumper, they indicated that they could not fix it and it would need body work. Velko explained to Mr. Avant and he asked if he could turn the vehicle in and get another because he was about to move out of state the next day (5/17/2020). There was not another INFINITI Q50 AWD in stock, so the customer left the vehicle to us so we could get the bumper attached. On 5/18/2020 the bumper was reattached by a professional auto body tech. Velko sent the customer video of the bumper being tugged and pulled on showing it was intact. Mr. Avant had a friend come pick up the vehicle that same day. A month later on 6/16/2020 Velko received an email from Mr. Avant that the bumper had come loose again. Velko suggested that the customer come back to the dealership so we could take a look at it. The customer informed Velko that he was already out of state and wouldn’t come back to Georgia. Mr. Avant then asked if he could take the vehicle to another INFINITI dealership in Virginia. Dealerships are independently owned, and INFINITI of Gwinnett would not be responsible for another dealership’s work. On 7/13/2020 Velko received a review from Mr. Avant to inform him that he has to spend $1,800 for a new bumper and grille. His opinion is that the vehicle was in an accident and that the bumper was not fixed, but glued. That same day Velko called Mr. Avant and explained to him that the bumper was not glued, and had sent the customer videos to show it had been attached with he grille intact. Our company feel that we have given you supportive information to the contrary of your claims. We have provided the CARFAX report showing that the vehicle has never been in an accident or been damaged. When you first reported that the bumper had come unattached, we worked with you to quickly resolve the issue. There is video evidence showing that the bumper is fully intact and that the grille was not broken when it left the dealership on 5/18/2020.

Jul 16, 2020 -

Keith responded

Absolute lie

Jul 23, 2020 -

INFINITI of Gwinnett responded

Keith Avant, All supporting documentation of INFINITI of Gwinnett’s delivery and after sale delivery has been documented and/or on video. Mr. Avant just cannot admit to the truth. Steve K. Kendrick Executive General Manager INFINITI of Gwinnett

July 12, 2020

Diego was very polite. He always made sure we were take care of. He gave us everything we wanted and kept his word on everything. More

by ruthie
Recommend Dealer
Yes
Employees Worked With
Diego Silva
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Aug 25, 2020 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We are honored to have your recommendation! We hope to see you again for all of your INFINITI needs.

July 11, 2020

Clara was fantastic to work work. We are from out of state, but she was very responsive and made, what could have been a difficult process, very positive. More

by sand_69
Recommend Dealer
Yes
Employees Worked With
Dragan Cvorovic
Goran Cisic
Clara Salette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2020 -

INFINITI of Gwinnett responded

Thank you for taking the time to provide us with your feedback. We hope to see you again for all of your INFINITI needs.

July 11, 2020

Velko was such a pleasure to work with. He found us the exact car we wanted and made the buying process a breeze. Highly recommend! More

by Karina M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dragan Cvorovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Velko Tsvetanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2020 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We are honored to have your recommendation! We hope to see you again for all of your INFINITI needs.

July 10, 2020

Very clean, friendly, and professional environment. My sales representative ensured all my questions were answered and followed up to ensure the deal was being negotiated in favor of the consumer. More

by mrg.afterhoursproductions
Recommend Dealer
Yes
Employees Worked With
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nasira Mahmic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2020 -

INFINITI of Gwinnett responded

Thank you so much for the review! We are happy to hear that you have such a great experience with Velko at our dealership. We're honored to have your recommendation as well. Hope to see you again for all of your future vehicle needs. --The INFINITI of Gwinnett Team

July 07, 2020

Velko is a top-notch Salesperson! He coordinated the Cash Purchase of a 2008 Infiniti G35 between Raleigh, NC and Duluth, GA. He texted us pictures of the G35 when we initially inquired about it and ke More

by Clay Turpin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ghazal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Velko Tsvetanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 07, 2020

of course i would recommend. It is a good place to shop and the people who serve are friendly and do their job very well, for that reason I was happy with the car I bought. More

by DANN77HS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Velko Tsvetanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2020 -

INFINITI of Gwinnett responded

Thank you for the kind words! We are pleased to see that you had such a great experience at our dealership. Thank you for the recommendation as well. We look forward to assisting you with any future vehicle needs. -- The INFINITI of Gwinnett Team

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