INFINITI of Gwinnett

I went to Infiniti of Gwinnett intending only to look at several used Infiniti M35's. I had already seen others at two other dealerships and had done some research, but I wasn't quite ready to buy. Then t several used Infiniti M35's. I had already seen others at two other dealerships and had done some research, but I wasn't quite ready to buy. Then two things came together - the right car and Steve Pennamen. Steve has been nothing but a pleasure to work with and has been very attentive to every detail, including pointing out a small tear in the seat leather that I might have missed so it could be repaired. The car was in immaculate condition and while the price wasn't the cheapest, it was fair (note that they do not negotiate their internet pricing, and while the pricing is fair, if you want to negotiate to the lowest price possible, this isn't the dealer to do it with. I decided that I preferred to be working with a quality dealer than to try to save a few bucks). I appreciate that Steve personally handles things to ensure they are done right and doesn't just hand me off to others (credit, service, etc.) without following through and making sure things were handled properly. My experience so far with Steve and with Infiniti of Gwinnett has been the best I've ever had with a dealer. And make sure you ask for Steve if you go in - not all salesmen are created equal, and Steve is first class! More

I had a wreck the Monday after Thnksgiving 2010 and total my Nissan pathfinder that was paid for so I was in the market for a car during Christmas. The weather was rainy and cold and my work hours 10-6pm. my Nissan pathfinder that was paid for so I was in the market for a car during Christmas. The weather was rainy and cold and my work hours 10-6pm. I searcehd the internet and found a car I liked at Infiniti of Gwinnett and called the number around 6am one morning and actually spke with someone being Mr. Dennis Epps and told me I reached the afterhour sales number and he would be gald to help me. I was so shocked. He offered to let met see the car early that morning and he met me there and I let and went to work and he did a follow up call to ask me what I thought of the car. I wanted to see some different cars but I knew it was going to late by the time I traveled after 630 pm in traffic up 85n to view the cars but Mr. Epps and the dealership was willing to keep the business open for me and allow me to look, ask questions and even go for a test drive. That was truly an awesome jesture and I was sold frome that point. I have visited the dealership since my purchase and they greet me like and old acquaintance askig me If I'm stilling enjoying my car and How am I doing. i would recommend this dealership to my friends and family. More

Bought my first Infiniti and Richard Ball was very helpful in finding me a car that would fit my lifestyle and needs. Richard called me right away and worked with me on figuring out all my options al helpful in finding me a car that would fit my lifestyle and needs. Richard called me right away and worked with me on figuring out all my options along with Rob in finance. Rob was also fast and very helpful in discussing my terms of the vehicle loan. Brent Lamb and Bryan Young where very helpful in there knowledge of maintenance of the vehicle and Brent also filled me in on all the accessories (floor mats & key protectors) for my car to keep it looking it’s best from wear and tear. All in all from start to finish Everyone was great, friendly and helpful….With that being said, please do not mail out your so called token of appreciation or gift as you call it with a Dollar bill in it, it’s a joke! Heres an idea from someone in the marketing business, give new customers 10 dollars off an oil change (that way you get the money back into the company and its not down grading to the new customer receiving a whole dollar after purchasing a 30,000+ dollar car LOL! More

Was looking for a slightly used G37. Found mine on the Infiniti of Gwinnet website at their "internet price", which was less than what I had seen on the sites for Infinit dealers in NC, SC, AL, GA and Tn. Infiniti of Gwinnet website at their "internet price", which was less than what I had seen on the sites for Infinit dealers in NC, SC, AL, GA and Tn. In fact, the car had about 6-7k fewer miles than the other comparables. Don was great. We had a brief conversation on the phone, prior to coming out. The test drive and purchase took less than 90 minutes (should be noted that my wife and kids were with me). Spoke to the sales mgr while waiting on paperwork, etc. The entire process and experience far exceeded my expectations. More

The pricing and service was outstanding. The sales team knew the market, the prices and the availability. They matched my needs with my price point. I never felt like they were "selling" me. Everyone was f knew the market, the prices and the availability. They matched my needs with my price point. I never felt like they were "selling" me. Everyone was friendly,knowledgable and most of all they listened! More

The price was far better than any other dealer. The saleman was great to work with and made sure I was happy with my purchase. I have been extremely pleased with my pre-owned QX-56. I have recommended saleman was great to work with and made sure I was happy with my purchase. I have been extremely pleased with my pre-owned QX-56. I have recommended personal friends to purchase from Infiniti of Gwinnett and I certainly would purchase another vehicle from them in the future. More

I was looking for a slightly used QX 56 for about 6 months. I ended up buying a 2010 car from infiniti of Gwinnett. The experience was the best I have had at a dealership. The car was priced right a months. I ended up buying a 2010 car from infiniti of Gwinnett. The experience was the best I have had at a dealership. The car was priced right and the few issues we had were taken care of promptly. we service the car there too and have had great experiences. This is a great dealership. More

Outstanding Service and great price!! I am skeptical about dealing with car dealerships given some past experiences where I felt like I did not get a good deal and was pressured during the purchase proc about dealing with car dealerships given some past experiences where I felt like I did not get a good deal and was pressured during the purchase process. At Infiniti of Gwinett I was given honest answers and great pricing without the hard sell. I am a customer for life! More

I read a couple of negative reviews about the pricing policies (no negotiating on used cars)at this store. After researching the QX56 2008, I noticed their prices were better than others Infiniti dealer policies (no negotiating on used cars)at this store. After researching the QX56 2008, I noticed their prices were better than others Infiniti dealers to start. For that reason, I decided to check out their vehicles. I found their selection much nicer than the one I found at my local dealer, and they were all priced aggressively. All the prices were listed on their website as internet specials. Once I found the one that I wanted to purchase, I asked for a discount. Why not, right? They explained that they advertised their best price and it would only be reduced by time. This vehicle had been on their lot about a week. I had been watching the local dealers websites for the color I wanted and this one popped up. Because they were already cheaper than my other potential vehicles on the market, I decided to move forward with the purchase. I found the pricing system very refreshing and wonder why more dealers don't adopt this way of selling. They explained that about 10% of the people that look at their cars don't believe them when they explain the system and more often than not get mad and storm out and sometimes just sit in their car before coming back in to purchase. They explained that people over the years had voiced their displeasure at the back and forth old school way and they finally adopted a system similar to Carmax over several years ago. It made sense to me to cater to the 90%, rather than the 10% who expect to or enjoy the stereotypical car experience. Thanks Infiniti of Gwinnett More

Bought a preowned certified 2008 FX35 with them. I thought certified car should be thoroughly inspected and free of problems. It was the opposite. Had many problems from the beginning, luckily the ca thought certified car should be thoroughly inspected and free of problems. It was the opposite. Had many problems from the beginning, luckily the car is still under warranty, my local dealer fixed them. The car did not have a manual and they said they would send me one. Of course, it never showed up. Then found the key they gave me was not even original, it was just programed to work but the physical key won't work. Surprises just keep coming. A couple of days ago, I found that the car was in an accident. The accident was on 02/05/2009, but I did not see on the report since Carfax did not start reporting from the source till 08/24/2010. I bet they knew but did not tell me. Overall, very bad experience! More