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INFINITI of Hoffman Estates
Hoffman Estates, IL
2,016 Reviews
INFINITI of Hoffman Estates | For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
INFINITI of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,016 reviews
January 27, 2024
he was courteous, thoughtful and knowledgeable, and seem to have customers best interest at heart with an element of kindness. That was awesome. to have customers best interest at heart with an element of kindness. That was awesome. More
by GE
Employees Worked With
Other Employees :
Rick Botic
Helpful January 20, 2024
I’ve purchased at least 3-4 cars from Joel over the years and he was the most honest dealer I’ve worked with and he was 100% on top of the sales and service after on every single purchase. I highly recommend and he was the most honest dealer I’ve worked with and he was 100% on top of the sales and service after on every single purchase. I highly recommend working with Joel More
by Mkenney
Employees Worked With
January 19, 2024
They price their cars above market, and they are not very responsive. I’m sure they’re great folks, but I will keep searching. responsive. I’m sure they’re great folks, but I will keep searching. More
by rob.gibson.5
January 11, 2024
If you aren’t buying a car from Joel you’re buying from the wrong person. Joel is the best at what he does, we have bought 5 cars from Joel and would t use anyone else. the wrong person. Joel is the best at what he does, we have bought 5 cars from Joel and would t use anyone else. More
by Scottssx
Employees Worked With
January 09, 2024
Chris F. was our salesman, he did an outstanding job from start to finish. He was a down to earth salesman. He was very responsive and accommodating from star was our salesman, he did an outstanding job from start to finish. He was a down to earth salesman. He was very responsive and accommodating from start to finish. Our purchase was a surprise for our 16 year old daughter and he put the red bow on it and all! Thanks Chris, we appreciate you! Sharon S. And Family More
by SAS
Employees Worked With
January 07, 2024
I've bought multiple cars from Joel over the years. Every experience has been a pleasure! He goes over details and explains everything in advance, there's never any "surprises" like over dealerships ha Every experience has been a pleasure! He goes over details and explains everything in advance, there's never any "surprises" like over dealerships have, at the end of the sale. His knowledge and professionalism are one-of-a-kind. My family and friends have also bought their cars from Joel. I will always use Joel for all my future cars. The dealership is also 1st class!! More
by coco1
Employees Worked With
December 30, 2023
My advisor, Joel, was remarkable! He eased the end to end process, took the time to be thorough and make the experience fun. I learned alot. I will refer my colleagues, friends and fa He eased the end to end process, took the time to be thorough and make the experience fun. I learned alot. I will refer my colleagues, friends and family in the New Year. More
by La.templeton
Employees Worked With
December 27, 2023
It was a pleasure doing business with Infiniti of Hoffman Estates and Joel Gappa. I called ahead and spoke with Joel, I informed him of the truck I seen online, told me to come test drive it and see if I lik Estates and Joel Gappa. I called ahead and spoke with Joel, I informed him of the truck I seen online, told me to come test drive it and see if I like it. He pretty much made sure I left with the truck I wanted. From the test drive to me signing the last document, the whole experience was awesome. More
by C. Clegg
December 21, 2023
I bought a Certified pre-owned Infiniti QX60 online with about 19k miles on it and had my son drive it to NM. Then the problems started. 1. When the car arrived, my other teenage son noticed some noticea about 19k miles on it and had my son drive it to NM. Then the problems started. 1. When the car arrived, my other teenage son noticed some noticeable scratches and bubbling in the paint within 2 minutes of seeing it. I specifically asked about the exterior and have a video stating there were no scratches or cosmetic issues. They did end up giving me $700 as a good will gesture towards a $1,200 bill; I felt the entire cost to repair the paint should have been covered, but I decided to compromise. 2. The tires triggered a low-pressure warning when the weather got cold, which I understand happens; however, when I went to put air in the tires the back tires read 55lbs of pressure. I checked it with two different gauges as I couldn’t believe my eyes and it was the same pressure with both gauges. The other three tires were fine. The max tire pressure on these tires is 44lbs. This was outright dangerous and I feel their dealership put my son at risk of a blowout on the way to NM. It is very concerning that a vehicle left their dealership like this. Remember this is a “certified pre-owned” Infiniti. 3. The transmission started causing trouble at 25k miles, not very many miles from where I purchased it. The local Infiniti dealership replaced the valve body in the transmission which took about two weeks. I received the vehicle back and two days later is started causing more trouble. After having it towed back, they said they had to replace the entire transmission which took another two weeks. I asked the technician how this could happen after only 25k miles. He asked where we bought it and asked about the history of the vehicle. He asked if it was abused, which I assume it was. I relayed that the dealership sent me the Experian history report which stated there were no accidents. The technician looked it up on Carfax and what do you know it was in an accident. It’s concerning that I was given a report that showed no accidents when there was another well know service, Carfax, that did show an accident. I am probably most upset with this as I feel like I was outright lied to. If this dealership tries to give you an Experian report, ask them for the Carfax. I understood this vehicle to be certified pre-owned and it underwent a thorough inspection process. All of the above says otherwise. Also, CPO does not give you additional warranty from my understanding now. You have to buy a warranty. When you see a CPO from this dealership, do not put much weight on it. I don’t even enjoy driving the vehicle anymore as I am left wondering what will happen next or if I may get stranded somewhere. I am writing this review so that this does not happen to you. I would caution you buying a vehicle from this dealership in general, but especially, without seeing it in person. Take a teenager with you as mine can obviously spot bubbling paint and scratches better than they can. I have sent this complaint to them over a month ago and still have not heard back from them. I am really disappointed in the dealership and Infiniti. More
by ydlucero
