INFINITI of Norwood - Service Center

Wife brought car in for service for the first time ever, I have always brought it I before. This time the car developed a rattle in the front end that wasn't there before an oil change. I'm convinced these I have always brought it I before. This time the car developed a rattle in the front end that wasn't there before an oil change. I'm convinced these people damaged the bushings in the front end so they could repair them. They also wanted an hour diagnostic time to reset a light on the dash and a Google search showed me how to do it in about 5 minutes. Be wary of this service department. I wrote the GM and never received a response when this incident initially happened. More

always happy with the service provided, both Anthonys were very helpful and knowledgeable explaining what was being done. were very helpful and knowledgeable explaining what was being done. More

The service was good and staff was knowledgeable and friendly , performed in a timely fashion . friendly , performed in a timely fashion . More

If I could give zero stars I would. Please never take your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a discount but then gain the money back by jacking the pricing up. When confronted, they tell you, we're not making any money off your service and we offered you a discount. However the prices on their website do not match what they charge you. When I brought this to the service reps attention, and tried to show him where on their website the prices were listed, he had no time to look at it. I was waiting for the follow-up "how did we do" email, but it never came. It seems like when you don't have a good experience, they "forget" to send you the review request which keeps their ratings high because they don't give you the opportunity to voice your concern. They are a horrible dealership to work with. I purchased my first Infiniti from them and swore I would never return after the sales manager forged my signature on a document. Thought I'd give them another chance when management changed but unfortunately they are the same rude and dishonest people who could care less about customer service. I will stick with Infiniti of Hanover. Even though that dealership is a longer drive for me, it's worth not being talked to like you're an idiot. Save your time, your money and your energy and go somewhere else. More

These guys are dishonest. Do not bring your car for work in the service department. in the service department. More

Servive manager Nigel DeSilva is very accomodating and he deserves an award of somesort! The staff in the sales office especially Mikchael! The staff in the servive center are fantastic! deserves an award of somesort! The staff in the sales office especially Mikchael! The staff in the servive center are fantastic! More

Yes, the dealership is good. I'm a bit disappointed in the required written review with a rating, and the lack of loaners, but Gene Robbins has been a rock star whenever I see him and the pandemic-induced the required written review with a rating, and the lack of loaners, but Gene Robbins has been a rock star whenever I see him and the pandemic-induced used car shortage as well as this particular rating tool are likely to blame for all downsides. More

My representative Anthony did an excellent job i was very happy to have gone there to fix my vehicle thank you for the. Help I was given while there happy to have gone there to fix my vehicle thank you for the. Help I was given while there More

Anthony Chirico, Fernando Diaz & Anthony Tippett Jr. , I've always had great experience with them. Seem to be very knowledgeable and keeps you informed about your vehicle. Great job guys. I've always had great experience with them. Seem to be very knowledgeable and keeps you informed about your vehicle. Great job guys. More

Service my vehicle before and I am satisfied with restful and cost of the service, would be taking mt fx there for any more service and cost of the service, would be taking mt fx there for any more service More