INFINITI of Riverside

Was made offer on new lease of M37 with promised mileage and packages. Returned to accept deal 2 days later and MSRP went up, Mileage allowance went down, residual payment went up. Thus bait and switch. I and packages. Returned to accept deal 2 days later and MSRP went up, Mileage allowance went down, residual payment went up. Thus bait and switch. I dislike dealerships that make salesperson's and dealership's problem into mine. I did buy the car and model with all specifications I wanted from another dealership who at least explained charges accurately and upfront. Please avoid Riverside Infinti - friendly people - lousy tactics. More

I cannot begin to describe my horrible experiences with this dealership. They chipped all 4 of my rims, took a chunk out of my Brembo calipers, never listen to any special requests that I make, and on top this dealership. They chipped all 4 of my rims, took a chunk out of my Brembo calipers, never listen to any special requests that I make, and on top of that, good luck getting an appointment for service without waiting *AT LEAST* 1 week (more like 1.5 to 2 weeks). The sales manager (Joe) is the nicest jerk in the world (which is why I rated them 4 on friendliness). If have gotten into arguments with him on several occasions but he goes on and on and on about irrelevant facts that are for the most part inaccurate just to try to overwhelm you and get you to leave. But while he is doing this, is has the biggest (fake) smile on his face the whole time...veeeery irritating. When I arrive for appointments I still wait at least 15-20 minutes just to speak to someone so I can drop off my car. Many times I have to return for the same work over and over (currently have two things I need to go back to the dealer for because one they didn't actually fix the problem and the other they created another problem). The price for a simple oil change and has gone from $27 to $29, to $32 to the current $34.95 within the last year or so. I am so dissatisfied with this dealership that I am selling my car and have already ordered a Mercedes. I hope to have a better experience with them (and I've already told Riverside Infitit that they blew it!) Gabriel More

I called and e-mailed several dealers looking for one <br>without a binding, mandatory arbitration clause in their sales<br>contract. I told each that was a deal breaker for me. Riverside assured me the <br>without a binding, mandatory arbitration clause in their sales<br>contract. I told each that was a deal breaker for me. Riverside assured me they required no such clause. I ended up buying<br>a car there long distance (I'm from NV) and it was a terrific<br>experience with no surprises---I thought. When I got home<br>I found an arb clause on the back of their 2 foot long contract.<br>If you don't know, a arb clause requires you to waive your<br>right to jury trial, participate in a class action, etc. Very bad <br>for consumers. I would avoid any dealership that requires you to<br>waive your rights. Ask to see the written contract before you even look at a car. More

I took my I-30 in for an oil change, I supply the oil ( Mobil One). I reminded them that the oil was in the trunk. I waited about an hour for the oil change to be completed. As I was driving away I decid Mobil One). I reminded them that the oil was in the trunk. I waited about an hour for the oil change to be completed. As I was driving away I decided to check to see if they had left the extra 1 1/2 quart of mobil one in the trunk. What I found was six Qt. of mobil one still unopened in the trunk. I returned to the service dept. and told them what had happended and that I wanted the mobil one in the car and a new filter installed too. I have to assume that they did what I ask. The service dept. needs to pay attention to detail with the customer requests in mind. <br> I got a oh well from the service manager. More