INFINITI of San Antonio - Service Center

Stark contrast to BMW service Gunn Infiniti's service is a stark contrast to BMW. Gunn was quick, responsive, and offered great service. When I replace my car, I will start my sear Gunn Infiniti's service is a stark contrast to BMW. Gunn was quick, responsive, and offered great service. When I replace my car, I will start my search here. More

60K mile service I added the 60k service last minute. Liz was very accommodating and kept me updated in a timely manner. She went above and beyond to get me a loaner, I added the 60k service last minute. Liz was very accommodating and kept me updated in a timely manner. She went above and beyond to get me a loaner, but I was fine with waiting. The staff was courteous and professional. There were plenty of complimentary drinks and snacks available. I will be back as long as I'm in San Antonio. More

Great experience consistently I receive great service every time. Tony is very friendly and advises me on service. Keeps me in the know on what's available. I always feel like they I receive great service every time. Tony is very friendly and advises me on service. Keeps me in the know on what's available. I always feel like they're looking out for me. More

Impressed! The Gunn Infinity service center is always fast, effective and efficient. They are always ready for me when I pull in the bay and have a loaner vehic The Gunn Infinity service center is always fast, effective and efficient. They are always ready for me when I pull in the bay and have a loaner vehicle for me to use. The service manager Rio is in constant contact with me about my vehicle and any repairs that are needed. The price quoted to me was appropriate for the job. I love being treated like a family member! They go above and beyond in their service. More

Love it I love gunn Infiniti the service department goes above and beyond for its customers Rio is amazing and has made me an Infiniti customer for life I love gunn Infiniti the service department goes above and beyond for its customers Rio is amazing and has made me an Infiniti customer for life More

My service advisor, Kenny, is awesome. Straightforward and knowledgeable. 10/10 would recommend. My service adviser Kenny summarised potential issues and helped develop a timeline to addres Straightforward and knowledgeable. 10/10 would recommend. My service adviser Kenny summarised potential issues and helped develop a timeline to address them. Gives me piece of mind. Courteous and professional. I felt welcomed. More

Patient and persistent. The dealership was in my corner when it came to dealing with my insurance (Progressive) issues. Infiniti saw the problem with my car and took care of The dealership was in my corner when it came to dealing with my insurance (Progressive) issues. Infiniti saw the problem with my car and took care of me in every way while staying in communication with me and the insurance company. Liz (my service person) was great and I highly recommend her! This will be the place I come when I'm ready for my next Infiniti. More

Fast , friendly, knowledgeable service Rio was very efficient and friendly to deal with. He was interested in solving the issues that were concerning me regarding my vehicle. Parts ar Rio was very efficient and friendly to deal with. He was interested in solving the issues that were concerning me regarding my vehicle. Parts are on order for my car to be fixed. I am pleased with the service that Rio provided. More

Damaged our car and tried to blame us! I took my QX 60 to Gunn for an oil changed. When I got the vehicle back almost 3 hrs later... The door would not close. They stated that I brought I took my QX 60 to Gunn for an oil changed. When I got the vehicle back almost 3 hrs later... The door would not close. They stated that I brought it in like this... Then they backtracked and said it was a faulty lock. I said it wasn't. The service manager called me and accused me of having an accident and " Shotty work done by a secondary repair shop". I stated that "Gunn Collision" did the work. He proceeded to say there is no record of me ever having body work at any Gunn Collision center. I was so angry at the insinuation that I hung up. I called USAA and they emailed the invoice from 2 years ago... They then backtracked and stated something happened on the lift while they were doing the oil change. My issue is the dishonesty and lying.. No apology. I bought my car from them NEW and have had all my service there. Both my husband and I are 20 year vets and they tried to run us over and give us a car back they damaged hoping we wouldn't notice and then to accuse us of having an accident and faulty work. I would not take my bicycle back in there and im getting rid of this infinity as soon as possible. I'll take my business to infinity Boerne from now on. They are dishonest. I'm reporting them to Infinity Corporate The level people will go to for a dollar rather than admit they made a mistake!! More

I have been taking my FX35 in for service for about 4 years. Although some visits have met expectations several have not. Once my car went in to have the dash board replaced, you think someone is going years. Although some visits have met expectations several have not. Once my car went in to have the dash board replaced, you think someone is going to do a quick look to see if all is in order before returning the car, but I jump in and notice screws on the floor. I point them out to my service advisor, he doesn't know where they go but assures me the car is ready to go. For months I drive the car forgetting about the screws but then notice my center consul wiggles ever time I turn... it turns out the screws go there. When I take it back, its as if I was the one who caused the problem. High prices for mediocre work. They're all very friendly and lots of smiles as they stubbornly tell you..... "don't know, can't do that, that's what it cost"... More