INFINITI of Van Nuys

Difficult Problem Solved David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information systems. There were some glitches, no fault of "team Infiniti", but they persisted until the right parts were secured and the installation could be done correctly. David kept us informed at every step and we are very grateful that he made the extra effort. We have owned three Infiniti cars during a period of over 20 years and we wouldn't take our cars to any other dealership. More

New Q50 I came for a test drive only and left with a new Q50. Kenny Su and his manager exceeded all of my expectations that allowed me to purchase the car I I came for a test drive only and left with a new Q50. Kenny Su and his manager exceeded all of my expectations that allowed me to purchase the car I had hoped to eventually own. I highly recommend working with this dealership. More

Great service department I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and my car as well as any dealership with which I have done business in the past. Rick knows me when I come in and always knows what I need even before I tell him. My car is always ready when he says it will be and he makes sure I am fully satisfied before I leave the dealership. I cannot say enough good things about the service department and especially Rick. More

Worst Service Ever! Macanic was extreamy DISHONEST. Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealersh Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealership of Firestone Complete Auto Care. Once in the Infiniti repair shop of Van Nuys , We were quoted things that mad no sense to the repair of the vehicle at hand. We believe them to be milking the client for a potential sale in the upward range of $4000. More

Rick Robinson I always get great service from Rick Robinson and the Infinity Team. I have been taking my 2008 FX 35 Infinity since I have owned it. With the prope I always get great service from Rick Robinson and the Infinity Team. I have been taking my 2008 FX 35 Infinity since I have owned it. With the proper maintenance and service my car is running as good as new. More

Make Infiniti of Van Nuys Your 1st Stop! This dealership was my first stop and it was the best decision I've made in a car purchase. First off, street parking was a mess and when I pulled int This dealership was my first stop and it was the best decision I've made in a car purchase. First off, street parking was a mess and when I pulled into the lot, Kevin jumped right in to help park my car. There started my positive experience. Kevin understood what I was looking for in my Q50 and showed me cars right away. He was patient while I test drove a couple of cars. He was friendly, professional, and very knowledgeable about the car's features. When I decided on 'my car', Kevin worked with Vick to help finalize my deal with a happy handshake. Vick was also personable and professional. We had good conversation, as he walked me through the finishing touches. Overall, I had a GREAT experience and of course I'll be back! I'll definitely recommend this dealership. Talk to Kevin, tell him Ronnie sent you!!! More

Excellent customer service Got our first Infiniti car last weekend .Vahe , our sales person,and Daniel , the finance manager, demonstrated excellent customer service . We reall Got our first Infiniti car last weekend .Vahe , our sales person,and Daniel , the finance manager, demonstrated excellent customer service . We really had a very good experience getting our new car from Infiniti Van Nuys . Highly recommended ! More

Great experience!!!!! Buying at Van Nuys Infiniti was a Great experience! Sean Safian, our sales associate, was amazing and helpful! Would definitely go back to this deal Buying at Van Nuys Infiniti was a Great experience! Sean Safian, our sales associate, was amazing and helpful! Would definitely go back to this dealership and refer others as well. Thanks for everything! More

No hassle experience Infiniti of Van Nuys did not disappointed me. I called the day of the sale to inquire availability. Came at noon. Discussed the numbers and signed the Infiniti of Van Nuys did not disappointed me. I called the day of the sale to inquire availability. Came at noon. Discussed the numbers and signed the papers. At 6PM car was ready to be picked up (the color combination was not available, hence the delay). Overall, I have had great experience, with one minor disappointment. Where is your coffee corner guys? You have had it before. To all the other reviewers complaining that they got ripped off I can add only one thing - the last financial crisis was partially because of ignorant customers not reading the fine print. Same applies to car dealerships - if you don't read the print - you might feel robbed. But, pay the due diligence and discuss all the aspects - and you won't have extra questions. More

Excellent experience! I have purchased a lot of cars however, my experience with Kenny Su was one of the best! He got us the best possible deal and even after our purchase, I have purchased a lot of cars however, my experience with Kenny Su was one of the best! He got us the best possible deal and even after our purchase, he followed up with us to ensure everything was going well. Vik in finance was also great too! He was very professional and easy to talk to. Through the whole transaction from start to finish, we had a great time working with them and left with with an awesome car. Thank you!! More