INFINITI of West Chester

Best Customer Service EVER I am not a young man, and have been a car freak all my adult life. My M56 was purchased here in 2011, and it is the only dealership that has ever work I am not a young man, and have been a car freak all my adult life. My M56 was purchased here in 2011, and it is the only dealership that has ever worked on it. Rebecca Bones has been there since I first met the team, along with Leigh and John Froilo? Everytime I stop in, they know me by name, and offer to trade my car. it still runs, drives, and looks like new. 100,000 miles and I will drive it, as long as long as feasible, and replace it with a new one, from Infiniti of West Chester. I have never returned the same dealership, to buy another car, this time I cant fathom going anywhere else. Mitch West Chester, PA More

Great Dealership I drove out from New Jersey not knowing what to expect. When my wife and I walked in we were greeted with kind words and were offered snacks and bever I drove out from New Jersey not knowing what to expect. When my wife and I walked in we were greeted with kind words and were offered snacks and beverages. Things were off to a good start. I knew what I wanted and it was a Ford Explorer. Our salesmen Paul Gibson took us out for a test drive. He was very knowledgeable and made us feel comfortable about making this purchase. If you want a great new or used car check with Infiniti of West Chester and request Paul Gibson. He will take great care of you. More

Horrible Buying Experience – AVOID! Went to look at a car that was advertised online. Drove 50 miles to buy the car. When I got there, all of a sudden there was an $850 “Dealer Prep Fe Went to look at a car that was advertised online. Drove 50 miles to buy the car. When I got there, all of a sudden there was an $850 “Dealer Prep Fee” on top of the price that was advertised! There was NO MENTION OF THIS FEE IN THE ON-LINE PRICE! Made a deal contingent upon their service department resurfacing rotors and replacing all brake pads. Then I was told that all cars that are not Certified Owned are sold “as-is with no warranty” – not even 90 days, NOTHING!!!! Fought with the used car manager and bought a 3-year warranty (bought). PU’ed the car the next day. Detailing on the car was terrible. Took the car into my mechanic for its first oil change and the front rotors were resurfaced and the front brake pads were replaced, BUT THE REARS WERE NOT! Cost me $400 to get that done. This is an Infiniti dealership but I felt like I was buying at a small used car lot from a TYPICAL USED CAR SALESMAN. Only reason I bought the car was it was rare. I would NOT buy from them again nor would I recommend them to anyone else. They just don’t care! They lost a customer for life on my deal! More

Mark Bowers did everything he could to make my purchase on a g37x the best experience on buying a car. Thanks Mark for doing what you do. did everything he could to make my purchase on a g37x the best experience on buying a car. Thanks Mark for doing what you do. More

Terrible Just Terrible. Questioned why they had two exact models and mileage of a car priced so differently and was told it was dealer descretion what they ch Just Terrible. Questioned why they had two exact models and mileage of a car priced so differently and was told it was dealer descretion what they charge. I asked for the same price as the other car and was told yes, my car was towed to there shop for appraisal since front brakes were bad then from there I was ignored and the car I was going to buy was sold from under me and some poor soul paid the higher price because the dealer was trying recoup a bad trade. I was pretty much told sorry about my luck and no return calls all while they still had my car sitting at there lot they have told me they would tow it anywhere on them for there mistakes and yet again I have been ignored and they never towed my car to another dealer stating for a week the tow truck had emergencies lol More

One dealer's loss was this dealer's gain My wife and I had an unpleasant experience with a related dealer which I had made known (to the other dealer). After hearing my complaint I was contac My wife and I had an unpleasant experience with a related dealer which I had made known (to the other dealer). After hearing my complaint I was contacted immediately by Stephanie from customer service and told that they wanted to try and help my wife and I out because they felt bad about our experience. She told me that if my wife and I were willing to go to West Chester Infiniti, they would do their best to rectify the situation. I'll admit that I was a bit skeptical but I'm usually willing to hear someone out. She put me in touch with a sales rep named Austen who I spoke with over the phone. Right away he sounded genuine since he was informed of the previous situation and mentioned several times the he would not waste my time (very important). Upon meeting Austen he was extremely nice and seemed to listen very well. After test driving two cars Austen and everyone else we dealt with absolutely made good on their promise to do everything they could to help us out. My wife and I ended up buying a used M37x at a great price and the dealership made good on their promise to take over our existing lease (this was a deal sent to us via email that sparked our interest in the first place but the other dealership couldn't get their facts straight). I would absolutely do business with Infiniti of West Chester again. Austen was an excellent sales rep and everyone else I met treated my wife and I very well. Even though we purchased a used car they spent well over $1,500 prepping the car including the installation of four brand new tires! I've never seen that done on behalf of any of the used vehicles I've purchased in the past. Thanks again to everyone at the dealership for treating my wife and I very well and making good on your promise. -Dustin More

The best Experience Ever Purchasing Certified Pre-Owned FX37 The moment I stepped onto Infiniti West Chester and opened the door, I felt the warmest greeting from the staff. Mark Bowers, my sales person helped The moment I stepped onto Infiniti West Chester and opened the door, I felt the warmest greeting from the staff. Mark Bowers, my sales person helped me on choosing a car I like from the beginning. He was wonderful, helpful, and knowledgeable through the entire process until the day he handed the FX37's keys to me. More

Excellent Certified Pre-Owned buying experience My husband and I are returning West Chester Infiniti customers and once again we left happy both with the car and the sales experience. Burton Jensen My husband and I are returning West Chester Infiniti customers and once again we left happy both with the car and the sales experience. Burton Jensen my salesperson and John the manager went above and beyond to make my purchasing experience fantastic. Not only did Burton drive to the Ardmore dealership himself to pick up the M37x that I wanted the same day that I came into the dealership to look at it; but when we discovered, to my dismay, that there was a little damage to the front bumper, Burton and John immediately committed to making it right for me. They had the damage fixed for me the next day by their body shop and it looked just like brand new! When I arrived to take delivery of the car it was clean, shiny, fully-fueled and I felt as if I were buying a new car. I was completely satisfied and impressed that they took such care to make sure I had a good experience. I have never been disappointed in either Infiniti's products or their customer service. That's not something one can say about a lot of companies these days. More

Easiest and best deal ever! Highly recommend! Going into buy a Honda from an Infiniti dealer was a little daunting, but I could not have had better care and attention. From the first email inquir Going into buy a Honda from an Infiniti dealer was a little daunting, but I could not have had better care and attention. From the first email inquiry to driving off the lot, the team there was professional and courteous. I went in with a mission to make a deal or walk out and I never felt like I was going to need to leave. Burton listened to everything I wanted and Brian said ok. Never any pressure! Of course there was some negotiating, but I have never had an easier process. I was very optimistic, yet not unrealistic, for what I wanted for the deal, and they came down to within $100. Finally, the paperwork process was a breeze. John was great and revised documents on the fly. It was the fastest turn around time from in to test drive to out the door of my car shopping experience. It was truly a great experience all around and I highly recommend this dealership. If they are this good with used cars, I can only imagine how they are with their new Infinitis! More

Excellent Experience Purchasing Certfied Pre-Owned G 25 We are following up to document the excellent experience that we had working with Tim Golonka to purchase our Infiniti G 25. He is truly the reason th We are following up to document the excellent experience that we had working with Tim Golonka to purchase our Infiniti G 25. He is truly the reason that we purchased our vehicle at the dealership. From out initial contact, Tim actually listened to what we were looking for and our budget considerations. He patiently worked with us to find the perfect car and worked out a good deal for all. We were most impressed with his follow up and attention to detail. We have purchased many cars over the years but this was truly the best experience of them all! Sincere thanks to Tim and Infiniti of West Chester. More