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Ide Honda - Service Center

Rochester, NY

4.0
127 Reviews

127 Reviews of Ide Honda - Service Center

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April 28, 2025

I am a long time customer, however there was a major misfire with several people and it's taken 3 weeks or so to handle a question that required perhaps a wp second answer to resolve. More

by peterroche68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dilg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yousef Abusbeih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Durinda Cisco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A bot named Daisy; Brad Constantino
April 17, 2025

Came in for serviced expecting it to take up to 3 hours (as I had previously asked when I made appointment how much time it would take). Was in and out in less than 90 minutes. Yousef checked me in and out More

by echapman1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yousef Abusbeih
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

I had my 2023 Ridgeline serviced at IDE HONDA . My service advisor was Yousef Abusbeih. Yousef was most accommodating, and the vehicle service was completed in less than an hour. I have had all my More

by Model T man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yousef Abusbeih
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2025

Jim Milella is my go-to Service Advisor. Taking you car in for service can be a very daunting experience, yet Jim has made each and every experience a positive one. I trust him, implicitly More

by susanlofurno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

I had a lot of routine maintenance work done on my car today. Yousef kept me updated every step of the way. I appreciated his explanations of everything being done to my car and there was no pressure to More

by Peggy Donahue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yousef Abusbeih
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

I always receive exceptional service and advice from Jim Milella at Ide. The work is performed timely and professionally. I will certainly return, More

by gwv1357@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

I was very anxious after my accident and immediately I was comforted by Alicia Rose who took care of my every question and concern. Bryan the collision expert and Nick the insurance estimator made the rep More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia rose
September 23, 2024

Extremely long wait times and no communication. Being a mom with 2 kids and one car it is extremely difficult to make time to get things taken care of when they are in school. I had to pick my daug More

by emildaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Blodgett
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

I knew taking my car to the dealer would cost a lot and it did just over $1000 but the treatment I got there and the speed at which the car was fixed made the rest of the trauma almost painless. They gave More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2024

Jim Milella gave us very prompt and great service with a problem we encountered while traveling in the area. Many thanks Jim and IDE Honda More

by wwinzenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Ide Honda responded

Thank you for sharing your experience! We're glad to hear that Jim provided you with prompt and excellent service during your travels. Your kind words mean a lot to us, and we're always here to help. Safe travels!

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