Ide Honda - Service Center

Mike Monachino/Mark Frey excellent customer svc I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3 I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3rd and was advised that there was a communication problem concerning the service I needed, after Mike recognized my disappointment, without my knowledge consulted with Mark Frey, your service manager and they came up with a solution to my disappointment. (thanks to both) I have been in the Honda family for several years, i.e. 1989 Accord, 1995 Accord, 2009 CRV, my wife has a 2002 Civic and my son purchased a 2009 Civic SI. Mike was thorough, knowledgeable, courteous, and a pleasure to work with. (ditto for Mark Frey) I would highly recommend Mike/Mark to anyone visiting IDE Honda. More

Linda!! Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left there after tow x2 but their Saturday hours are lifesavers. Frequently have loaners. Linda is to the point, professional, and gives customer confidence job will get done. More

Best Service Department I Have Found Anywhere The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now also have a 2002 Civic and a 2011 Odyssey. All three return to Dick Ide for routine scheduled maintenance. It's always a pleasure interacting with Jim Milella and Mark Frey. More

Excellent Customer Service I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then and there and it only added a few minutes to my service. Being able to take care of the repair in one appointment was a big value add for me. I must say I try to use Jim Milella exclusively. He has provided me with the best service at this dealership. More

Saved the day After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twic After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twice and I'd had enough. Jim was prompt concerned helpful and informative - he somehow managed to get us seen right away when clearly the dealership was busy. There is no doubt in my mind where our honda will be serviced from now on. Good customer service is hard to find so go to dick Ide you won't be disappointed More

Excellent Service Experience Service to my 2012 Honda CR-V was excellent. Service intake person handled my needs expeditiously and repairs/work was done on time. Work was done w Service to my 2012 Honda CR-V was excellent. Service intake person handled my needs expeditiously and repairs/work was done on time. Work was done well. This has been the case for the past 15 years that we have dealt with Ide Honda ... using the same Service person the entire time. More

Service with a smile Russ in Service was very polite, courteous, and very upfront and knowledgeable in terms of what was needed to fix our car. He told me what the approxi Russ in Service was very polite, courteous, and very upfront and knowledgeable in terms of what was needed to fix our car. He told me what the approximate price would be and timeframe to fix the car. More

First free oil change and tire rotation After purchasing a Honda Civic from this dealership back in January 2014 for my college age daughter, we were finally able to get the first "free” oil After purchasing a Honda Civic from this dealership back in January 2014 for my college age daughter, we were finally able to get the first "free” oil change and tire rotation at 5900 miles on Veterans' Day, November 11th. We called three times to try to schedule the service throughout the year to no avail, we had to wait until the service light came on, they were adamant. It finally did and I had an appointment for 9 AM on November 11th and told the appointment would take about 1 hour and 40 minutes. I arrived around 8:40 and did the typical drop off process. I waited in the waiting area and next thing you know after about 35 minutes my car was ready. At check out I was told I owed $149. I was a little shocked; the service rep started explaining, in detail, that they performed the 7500 mile service, which included doing something to the breaks. I did not realize that I agreed to the service because it was not explained to me and a price was not given to me prior because I would have called my husband to see if the service was actually needed. I paid and told my husband who was very upset because the service did not need to be done at 5900 miles. The bottom line is that they were adamant about the miles for the "free" oil change and tire rotation but not so adamant about the 7500 mile service. After discussing this with the service manager they refunded me $60 but I ended up paying $90 for something that was not needed or explained to me. My husband also checked the breaks and they had not been adjusted or cleaned and they did not top off all the fluids, which was supposed to be included. They did change the oil because there was oil spillage and the tires were rotated. More

Customer Service/Used car quality needs work I bought the 1999 Honda Accord in Dec. 1999 and it had around 6500 miles on it(assume a sales demo car). When I went to pick it up the cruise control I bought the 1999 Honda Accord in Dec. 1999 and it had around 6500 miles on it(assume a sales demo car). When I went to pick it up the cruise control was not working so I had to take it back to the dealer for repair(not a good sign for customer service or quality). Since that time I have spent over $10,458 for service at Dick Ide and most of the time I go in there I am made to feel like I'm imposing on them to spend money for repairs. I have taken the car for "express" oil changes and waited over 1 and 1/2 hours. I was told that oil changes were free for the life of the vehicle but received a bill most recently for the oil change, 5/28/2014. I was informed that the bill was going to be $170.00 and I interpreted it as total bill. According to Ide rep, it was for the replacement only of the left and right links. Oh well, so much for free oil changes and customer service understanding..... When the service rep quotes you a price I assume that is the total bill. I have been in the service business for over 22 years and have a sense for good customer service. I would strongly recommend shopping elsewhere for a Honda car or service. I will be servicing my car in the future, elsewhere. Am disappointed in their customer service. If you are concerned about customer service go elsewhere....... Good luck. More

Always Great Service at Dick Ide I started my Dick Ide journey 3 years ago when I was looking for a reliable vehicle for my family and most importantly my children. I leased a 2011 Ho I started my Dick Ide journey 3 years ago when I was looking for a reliable vehicle for my family and most importantly my children. I leased a 2011 Honda Odyssey minivan for myself. The salesman was very nice and the service was great. I truly loved my Odyssey, it was stylish, comfortable, reliable and most of all safe for my children to ride in. It was a beautiful vehicle. I was proud to be a Dick Ide customer, knowing that my license plate holder read "Dick Ide In Penfield" I was glad to support such a great name in vehicle sales. Most recently I have renewed my lease with a new 2014 Honda Pilot, and I was helped by salesman Joe Allbright. He was a great guy, and very nice to work with. He answered all my questions and was very helpful. He is someone I will recommend my friends and family to see if they are interested in buying or leasing a Honda. I enjoyed coming back to Dick Ide for my regular maintenance for my Honda Odyssey and regular oil changes. I also enjoy working with the service team at Dick Ide, I know with my new Honda Pilot I will be well taken care of by Dick Ide's service team. The service manager Mark Frey is always looking out making sure you have someone helping you. Linda and Russ are a great to work with as well. I enjoy bringing my vehicles in to be serviced because the staff really takes care of you, making you feel at home and they really care for your vehicle. Thank you Dick Ide you have made a forever customer out of me and my family. I really love you guys! Thanks ALOT! Sincerely, Rachel Dean Smith -Rochester New York More