Ide Honda - Service Center

I have been a Dick Ide Honda customer for 20 years, owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's n owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's not a Honda)to Dick Ide for routine maintenance. Over the course of these 20 years, I have predominately dealt with Mark Frey (back when he was a young Service Advisor) and now Jim Milella. Both Mark and Jim have always been honest and straight-forward in discussing any maintenance item on all three vehicles, whether preventative or corrective maintenance. Each has been fair in pricing any service or repair. Mark and Jim have always ensured that a 'loaner' was available and each has diligently kept me informed, by phone, on any maintenance progress. In my youth, I did much of my own car maintenance. Though I may not do that any longer, I still check all work that has been done to be sure it was done to my satisfaction. Don Stigler has performed all preventative and corrective maintenance on all three cars. I have never found a maintenance item incorrectly performed or incomplete. Don does an excellent job. Lastly... My wife was reluctant to bring her Voyager to a Honda dealer. The Voyager is 10 years old and it is starting to act like it's 10 years old. After a few visits to Dick Ide, I think there may be a Dick Ide Odyssey in her future... Many thanks to a great Service Department under the leadership of a great Service Manager, Mark Frey. And... Many thanks to Jim Milella and Don Stigler for always doing a great job. More

I am a customer of Dick Ide for more then a decade, have purchased 3 cars there even though I live on the opposite side of town, based on service and customer satisfaction. Had transmission recently replace purchased 3 cars there even though I live on the opposite side of town, based on service and customer satisfaction. Had transmission recently replaced, had issues but Jim worked dilligently to get these resolved. Jim always takes care of me and my cars, which is why I keep coming back! Thanks Jim! More

Jim Millella is a true professional. He is very knowledgeable and always offers honest opinions. He is one of the main reasons I have my service done by Dick Ide Honda. Jim has made me feel very co knowledgeable and always offers honest opinions. He is one of the main reasons I have my service done by Dick Ide Honda. Jim has made me feel very comfortable in each and every situation since I have been dealing with him for the past ten years or more. He is always very descriptive and explains all options in a way I can fully understand. I am very happy with all the work Jim has done with me and consider him a true asset to Dick Ide Honda. More

I have had a nightmare of an experience with DickIde. I leased a 2011 Honda Accord and the car has been the most unreliable car I have ever owned. The car blew a fuse the first week I had it. The second we leased a 2011 Honda Accord and the car has been the most unreliable car I have ever owned. The car blew a fuse the first week I had it. The second week the car would not start. The battery was than replaced with a brand new one. I went to start the car after leaving work and it was dead again. I had a 2008 Accord that I leased for three years. The new 2011 Accord has already been in the shop more times than the 2008. Not good DickIde. More

In the past I have worked with different agents at Dick Ide Service and have not always been happy with the customer service. But every time I've worked with Jim Milella I have been very pleased. Now I o Ide Service and have not always been happy with the customer service. But every time I've worked with Jim Milella I have been very pleased. Now I only ask for Jim and only wish to work with him. He is very knowledgeable, reasonable and fair. He takes time to explain my car issues with me and works with me on the price - which is extremely important to me. He also always stays in contact with me and returns my calls promptly. He keeps me informed in a very friendly manner. I appreciate the recent experience I had with Jim (between Dec 1-2) and thank him for his service. I have only had my van back for the evening but the slider door and the power steering fix seem to be working great. Julie Renica More

I would like to express my gratitude with the quality of service and genuine character of your associates Ajia Cherry in conduct with customers. The environment of how you conduct business, by far attrac service and genuine character of your associates Ajia Cherry in conduct with customers. The environment of how you conduct business, by far attracts service-keened customers such as myself. I hope you continue to keep the bar of customer satisfaction high, drawing more and more customers. More

I had bought my Honda Prelude at another Local Dealership but took my car here to have it serviced for the first time. I was sure i had a faulty Transmission after 64,000 miles. It was slippy and consequent but took my car here to have it serviced for the first time. I was sure i had a faulty Transmission after 64,000 miles. It was slippy and consequently the check engine light had come on. <br><br>They fit me in before the weekend and diagnosed it in less than 24 hours after i had dropped it off. They told me that my transmission was done and i needed a new one as the gear ratio had gone by the wayside and it was so longer catching when shifting. Also each and every shift had become harder and a longer delay.<br><br>Now this is why i will bring my car here for the rest of its life... He said that the warranty had expired which i knew, and that it was about a $4000 expense. However, i was not going to have to pay for any of it. He mentioned it being a unique circumstance with the prelude auto and that they would be able to push it through at NO COST to me. <br><br>So here i am ONLY a week later from the day i dropped it off with a new transmission for NO COST. No diagnostic and no labor costs. I bank on it that if i had taken it where i had bought the car i would be out $4000 right now and it wouldnt be done. <br><br>This was by far my best experience with any service department ever. <br><br>Thank you Dick IDE! More