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127 Reviews of Ide Honda - Service Center
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June 12, 2024
Such a phenomenal experience at IDE Honda dealing with Mark Frey and Heather Blodgett. Heather was very welcoming and provided great customer service. She’s the type where after dealing with her once you Mark Frey and Heather Blodgett. Heather was very welcoming and provided great customer service. She’s the type where after dealing with her once you prefer her to deal with you over anyone else in the future. Last but surely not least Mark Frey was quick to take action and ensure the turnaround on the vehicle was quick but at the same time making sure quality work was done to rectify the issue. You can clearly tell he’s been in the business a long time and knows what he’s doing. I highly recommend IDE for all your vehicle needs! More
by Jbackus81
May 01, 2024
I came in for a 12:30 appointment. Promptly met by Jim Milella, who took care great care of me. Promptly met by Jim Milella, who took care great care of me. More
by sturri
Employees Worked With
April 13, 2024
First let me begin by saying that the Service Technicians at Ide whether Jim Milella or most recently Amelia Horsford, are outstanding always helpful and pleasant.. They have nothing to do with pricing for at Ide whether Jim Milella or most recently Amelia Horsford, are outstanding always helpful and pleasant.. They have nothing to do with pricing for services and with that I have an issue. I needed to have new shark fin antenna installed. I was quoted in excess of $1100.00 which included 6 hour of labor.. I said no way. When I responded to a survey with frown face I received a call saying they were just following Honda's "book" prices and said they would do it for half the labor. Still excess of $600. I told them I would get back to them I bought a genuine Honda part with shipping for $47 online.. A very automotive savvy friend installed it for me in less than an hour and commented that it was a very easy straight forward installation. Rich Ide, you smile and say you want to earn my business, explain that one to me. Not that way.....oh and I have purchased 4 cars from you in the past. More
by sbharrison57
Employees Worked With
April 11, 2024
We brought our new-to-us 2021 Honda Pilot in for a potential issue with the engine idle stop system. The service center representatives, particularly Heather Blodgett, treated us very well from intak potential issue with the engine idle stop system. The service center representatives, particularly Heather Blodgett, treated us very well from intake to vehicle pick up. Ms. Blodgett was kind, friendly, professional and knowledgeable about both the issue, which was covered by our warranty, and remedy. Additionally, she anticipated and addressed our concerns before we even vocalized them. Well done. Only word of caution: Don't ask her to staple your documents together. We suspect she is paid by the staple. =) More
by Steven Thoma
Employees Worked With
March 28, 2024
Instead of “dreading” having my Honda HRV (that I love…. and wish Honda would make a hybrid and/or electric version) serviced, I schedule online with Jim Milella as my Service Advisor. Then, I KNOW that my and wish Honda would make a hybrid and/or electric version) serviced, I schedule online with Jim Milella as my Service Advisor. Then, I KNOW that my vehicle will receive A-1 service - backed by honesty and integrity. I know I’ve said it before, but I’ll say it again…. Jim is a huge asset to IDE Honda! More
by susanlofurno
Employees Worked With
March 10, 2024
ABYSMAL customer service, I should have never accepted the new vehicle and drove off the lot.... I recently bought a new SUV from them a few months back now. The process in sales was great, but their the new vehicle and drove off the lot.... I recently bought a new SUV from them a few months back now. The process in sales was great, but their follow up and customer care towards the end and after the fact was completely unacceptable. When I inspected the vehicle I found that there was a was an obvious paint chip, and paint burn/scuff marks. The chip was downplayed by sales at the time of purchase. But we were assured it would get brought into service and dealt with. We were told service was flodded at the time so they would "try" to get us in. MONTHS later, and a full winter of weather and the problem hasn't been dealth with. No they just don't answer calls and we sit on hold forever. I'm a bit afraid to bring it in at this point. For worry of bad fix job either due to spite or incompetence... More
by Chris
Employees Worked With
Multiple people, including the manager of the Service Center
March 08, 2024
As soon as I walked in I was greeted with smiles! (I think my dog helped lol) Heather was super quick to get me situated and keep me informed of what was going on. They gave me a loaner and called me (I think my dog helped lol) Heather was super quick to get me situated and keep me informed of what was going on. They gave me a loaner and called me back with an update to let me know what was going on. Absolutely amazing person! Personable, courteous, professional, ALL THE THINGS! Couldn't be happier! More
by Sean
Employees Worked With
December 19, 2023
We had a wonderful car buying experience at Ide Honda. Gerry Lamb (business manager) was top notch and very easy to work with. This made for a stress free car buying experience. We would highly recomend I Gerry Lamb (business manager) was top notch and very easy to work with. This made for a stress free car buying experience. We would highly recomend Ide Honda and Gerry Lamb. Brian & Michelle Lindsay More
by brianlindsayband1
Employees Worked With
October 18, 2023
WARNING! !! 2 times I was duped. Jobs were performed without my consent on 2 occasions. I look at the bill and was charged for things I did not approve. !! 2 times I was duped. Jobs were performed without my consent on 2 occasions. I look at the bill and was charged for things I did not approve. Also, we were treated and spoken to very poorly by Jim Milella. you repeatedly rolled your eyes at me as you answer my questions as if you don't want to be bothered. This is not good customer service practice. I am very disappointment and I feel insulted on how you treated me. In fact, my son (who later said to me) "why did that man talk to you that way?" You rolled your eyes at me because I asked you questions about something I know very little about. Your ignorance towards me was hurtful. The latest job done to my car was started without my consent. I would have waited until spring but you said it was too late and the job was almost done. You made me feel that if I don't pay, I can't get my car back. That's not fair and you are playing dirty. Plenty of times to redeem yourself were given to make things right and better, but I don't see you even trying to put an effort into making a pleasant experience for me. If I could give 0 stars, I would... Please make this right. Please make this better... I feel like I am being forced to find a different mechanic that I can trust and not perform jobs on my car without my approval or if I don't really need them. I wonder if you get a commission for every dollar you bring in? I understand you are told to be as efficient as possible ...at the expense of being kind is wrong. I am very disappointed... More
by Very Dissapointed...
Employees Worked With
September 07, 2023
Jim treats you not only as a customer but as a friend even if he only sees you a few times a year. Always professional and very helpful. even if he only sees you a few times a year. Always professional and very helpful. More
by deike
Employees Worked With
