Ide Honda - Service Center

I would highly recommend going elsewhere if you would like quality work performed on your vehicle. Ide Collision Center was a great place to go to that you could depend on for quality work when Tom Fogg like quality work performed on your vehicle. Ide Collision Center was a great place to go to that you could depend on for quality work when Tom Fogg was the manager. Now that Chris Bishop is the manager the place has gone down hill very fast. The work is sloppy and not checked prior to calling a customer to pick up their vehicle. Chris had no issue letting us know that he would really like it if we could come pay prior to 4 pm even though they don’t close until 5 pm. He could care less about the customer, the work that was done and the time he wasted of myself, my husband and even my father that had to come down because of the sloppy work that was done was ridiculous. All Chris cared about was hurrying up and receiving payment. He didn’t even let us look at the vehicle prior to paying. When Tom was manager he took pride in the work that was done. Chris not so much. I don’t think it’s unreasonable to expect Chris since he is the manager or someone working there to actually take a look at the car prior to wanting customers to leave their jobs to hurry over to the shop to pick up and pay by the 4pm time he prefers payments by. When trying to express that and point out the different issues to Chris I was cut off constantly and had to actually ask him to stop interrupting me. Instead of owning the fact that the car was obviously not looked at since there was what he called over spray all over the hood of my sons vehicle but also approximately 8 spots sticking out in the paint job that was done. If that wasn’t enough the fender was not lined up properly and Chris tried to insist that it appeared that way due to the sun hitting it the way I was looking at it. Chris was rude and extremely disrespectful to me because I wasn’t just accepting all of his excuses that he came up with. Chris was busy playing the company guy and trying to cover for whoever did the sloppy work and gave excuse after excuse. I wasted close to four hours there today away from my responsibilities going back and forth with Chris. My husband took two hours away from his job before having to leave for a meeting. It truly saddens me as a customer of Ide in general. We have been purchasing and leasing vehicles from them for close to 20 years and always recommend Ide to all of our family and friends. Prior to today we had great experiences and fond memories of the staff. We still talk about Alex and how great he was and looked forward to seeing him each time we wanted a new car. We were actually sad when he retired. We also can’t say enough great things about Jim Milella the service advisor at the Ide dealership. He goes above and beyond and is always kind and has never ever treated myself, my husband or my kids that have gone in for service with anything but respect and honesty. We have had our vehicles taken care of at Ide Collision many times. It’s a shame that Tom is gone and that the quality of work done at the shop left with him. I should have listened to my gut feeling when Ide collision couldn’t even provide us with an estimate with the correct paint color on it even after being asked to correct it for our records and went elsewhere but when we are used to dealing with amazing employees like Jim Milella always providing exemplary customer service and Alex Peterman, Rick Damico and Tom Storm before they left we decided to give Ide Collision the benefit of the doubt. Boy was that a terrible idea. We were just getting ready to upgrade our 2020 pilot next month but I will not be returning to Ide for anything if employees like Chris Bishop work there. More

I cannot make contact with a real person, and never get a call back when I’ve left a message. This has happened on different days this week. Totally unacceptable way to react to a loyal customer who needs wo call back when I’ve left a message. This has happened on different days this week. Totally unacceptable way to react to a loyal customer who needs work done on her car. More

Jim is a very helpful service technician. He returned my call after I left him a VM. He returned my call after I left him a VM. More

I have always had excellent service from Ide Honda, but today exceeded my expectations! I have an appointment scheduled for Monday to get my brakes done as well as a few other things. I called today simply today exceeded my expectations! I have an appointment scheduled for Monday to get my brakes done as well as a few other things. I called today simply to inquire about the length of time it would take to complete and update them that the "squealing" is now a grinding. Jim told me to bring the vehicle to them this afternoon and they will provide me with a loaner to keep me on the road and safe while my car is repaired! I will forever be an Ide customer! More

Continued Great Service at Ide Honda this morning. I have been a customer for over 25 years. I am thankful for the service I continue to receive. Jim Milella is an outstanding representative of c I have been a customer for over 25 years. I am thankful for the service I continue to receive. Jim Milella is an outstanding representative of customer service, helpful, kind and always willing to listen. I am grateful to have this facility available to service my car. Thank you. More

I had an alignment check appointment. Arrived on- time, and was told it will be up to 1.5 hours of wait time. Asked Jim Millea what takes so long. He got aggressive asking which qualifica Arrived on- time, and was told it will be up to 1.5 hours of wait time. Asked Jim Millea what takes so long. He got aggressive asking which qualifications do I have to question their work. I asked Mark Frey- their service manager and was told that this is how they always operate to stay efficient. Essentially, making customers with appointments wait is their way to minimize risk of wasting their time. Sure enough, my truck was sitting outside for one 1 hour and 25 minutes. Work was completed in 15 minutes after that. So I waited for 1 hour and 40 minutes to get wheel alignment. More