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Imperial Ford - Service Center

Mendon, MA

5.0
146 Reviews

146 Reviews of Imperial Ford - Service Center

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February 11, 2016

outstanding customer service I would like to thank the crew from the Ford service department on trouble shooting and fixing my 2011 F150. Don notified me immediately when the issu More

by spike1456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don from service.
Apr 11, 2016 -

Imperial Ford responded

Dear spike1456: Thank you for your business and for taking the time to share your kind words about Don Halsing and your experience at Imperial Ford. Don and the entire staff here at Imperial truly appreciate it Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy. Chryrsler. Dodge. Ram. Jrrp The best compliment we can receive is a referral. I Hope you will refer your family, friends, colleagues, and acquaintances to us.

February 10, 2016

Vehicle Service Service is always excellent. Service department personnel are always friendly, courteous and extremely accommodating. Service was completed within the More

by Penelope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Best
Apr 11, 2016 -

Imperial Ford responded

DearPenelope: Thank you for your business and for taking the time to share your kind words about Frank Best and your experience at Imperial Ford. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy,. Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, and acquaintances to us.

February 10, 2016

Routine check up The service has always been very good. Very knowledgeable and courteous. Frank explained everything that was done to my car. I really like the honest More

by debbieg627
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Best
Apr 11, 2016 -

Imperial Ford responded

Dear debbieg627: Thank you for your business and for taking the time to share your kind words about Frank Best and your experience at Imperial Ford. Frank Best and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

August 29, 2014

Nice Experience Dealt with the Sales Manager Michael who was kind, understanding and extremely helpful in my time of need. Although he could have passed me off to se More

by jdeak99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kind
May 20, 2014

2012 Ford Escape I am extremely happy with my vehicle and everyone who has assisted me. Service is excellent, and I would not go anywhere else! :) Thank you everyone More

by budjewel21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim, Doug Hood, Luis Rivera, Doug Hood
April 01, 2014

My experience I bought a brand new 2013 ford f150 stx in March 2013. Sales was a breeze my salesman was Justin Surtel I had a corporate discount called fords x plan More

by Mike6feu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Penner , Michael kind , Justin Surtel, Mike Kind, Justin Surtel
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