Imperial Toyota

I recently came in for an oil change. I worked with Curtis as my service advisor. He was great to work with. Very personable and helpful. Thanks Curtis! I worked with Curtis as my service advisor. He was great to work with. Very personable and helpful. Thanks Curtis! More

Good customer service Curtis jones helped me out very good and had me satisfied with my services. good and had me satisfied with my services. More

Fawad was fantastic to work with—knowledgeable, honest, and never pushy. He made the whole car-buying process smooth and stress-free, and I’d happily recommend him to anyone looking for a great salesperson and never pushy. He made the whole car-buying process smooth and stress-free, and I’d happily recommend him to anyone looking for a great salesperson. More

Fawad has been a very big help in my decision to purchase a vehicle through Imperial. He is kind and makes the nerve-racking process of buying a vehicle so much easier to understand a vehicle through Imperial. He is kind and makes the nerve-racking process of buying a vehicle so much easier to understand More

I have always enjoyed my appointments with Gene Desroches! He is a great service advisor! Desroches! He is a great service advisor! More

The dealership had a large selection of Tacomas and worked with me on price. Bruno was a very knowledgable, personable and helpful, especially about the Tacoma. He went above and beyond when he deliv worked with me on price. Bruno was a very knowledgable, personable and helpful, especially about the Tacoma. He went above and beyond when he delivered the truck. More

I visit this dealership because of the good service provided by Eugene DeRosier. He has been my service advisor for years and I drive over 30 minutes because of Gene. He explains what my vehicle need provided by Eugene DeRosier. He has been my service advisor for years and I drive over 30 minutes because of Gene. He explains what my vehicle needs and is very knowledgeable, courteous, and personable. Thanks for having Gene on the staff. More

Thank you Fawad for taking care of the Tundra and addressing all the maint items addressing all the maint items More

Honest, no xx, transparent thru the entire buying process. Bought a new Tundra and have been very happy with the process process. Bought a new Tundra and have been very happy with the process More

AWFUL experience from start to finish. Car price wasn’t as advertised (because of small print xx around trade in value), then I was told there was no wiggle room until I was about to walk, Car price wasn’t as advertised (because of small print xx around trade in value), then I was told there was no wiggle room until I was about to walk, and suddenly they found the “room” and they honored the price. Every time I called with a question, I seemed to get different answers. When I called to ask about the amount that can be charged to a card for a down payment, my husband and I were given three different answers by three different people. When I picked up the car, the fuel was almost totally empty (great service), there were belongings from the previous owner in the center console(gives so much confidence in their detailing and cleanliness), the back wipers don’t work and need to be replaced (there isn’t even blade on it - are you kidding me?), and now, only two weeks later, the CHECK ENGINE LIGHT IS ON and I am being told they will only repair it at a FARTHER Imperial location from me - DESPITE THE FACT that they will have to ship it to the closer one to repair it anyway!! I wish I was making this up - it is RIDICULOUS. This is AFTER selling me a $3000+ warranty and telling me that this covered me for EVERYTHING and that I could repair it ANYWHERE I WANTED with NO LIMITATIONS - but suddenly this expensive warranty doesn’t “kick in” until after the used car dealership warranty ends - a fact that no one bothered to mention at the time and no one seems to be able to answer for what length of time this is dealership policy even lasts. The woman I spoke with on the phone to confirm all of this was very rude and kept repeatedly talking over me and was completely unhelpful as well. 100% will NOT return - avoid buying your car here if at all possible. It is NOT worth it. More