Imperial Toyota - Service Center

Service Advisor I called twice and no one in service department returned my call. So I made my appointment on the internet (checking off the block that said return m I called twice and no one in service department returned my call. So I made my appointment on the internet (checking off the block that said return my call) TWICE and no one returned a call or email other than the appointment confirmation. Darren Young made my trip more enjoyable handling everything when did come in for the appointment and that is the only good impact More

4th TC service Making the appointment was very easy by phone. There was no wait time dropping off or picking up my car. They are very efficient. MacKenzie is very Making the appointment was very easy by phone. There was no wait time dropping off or picking up my car. They are very efficient. MacKenzie is very friendly, knowledgeable and helpful. More

Super friendly, great customer service Very polite, curious, friendly and helpful.....more businesses need people like McKenzie. This is the type of customer service people want and should Very polite, curious, friendly and helpful.....more businesses need people like McKenzie. This is the type of customer service people want and should expect. Well done DCH More

Satisfied Customer Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. More

mckenzie was great good service mckenzie hayes was very nice and professional. i had a bumper incident the day before service was scheduled and they were able to fi good service mckenzie hayes was very nice and professional. i had a bumper incident the day before service was scheduled and they were able to fix the next morning More

painless and the people were friendly and helpful the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The w the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The waiting are was comfortable but could not get the hot water to work for tea. More

Service Department This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even wit This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even without an appointment. Appreciate the wash and vacuum too. More

Service Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't have to buy so often! More

Great Experience Ryan was awesome to deal with and I would recommend him to anyone looking for a new car. Very helpful and knowledgeable with a great personality. I ne Ryan was awesome to deal with and I would recommend him to anyone looking for a new car. Very helpful and knowledgeable with a great personality. I needed to go from a two door to a four door with a price range in mind and ryan really helped me and made sure I was happy and getting what I wanted. I would highly recommend him! More

friendly and good follow through Service personnel were friendly and worked with the Toyota company to resolve my problem - we were waiting for a part to repair an airbag issue and th Service personnel were friendly and worked with the Toyota company to resolve my problem - we were waiting for a part to repair an airbag issue and the dealership came through for us. More