Infiniti of Coconut Creek

Reason for Visit: Service

I recommend this dealer: No

My Review of Infiniti of Coconut Creek:
Every time I took my car in for an oil change, I was pressured to do other service work. There is no difference this time. They tried to sell me this 30,000 mile service package for $600. I almost caved in, but changed my mind at the last minute. (Thank goodness!) While I was waiting for the oil change, the service rep came up to me and told me my driver belt was in a very bad shape, the brake fluid and the power steering fluid were very dirty. It would cost me $470 (tax included) to replace/flush. I said I would do it another day. I took the car to an independent mechanics and was told that the driver belt still looked new. Neither fluid was dirty. I know dealership always over-charges for services. But I never thought they would lie!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Infiniti of Coconut Creek:
Hi,
I went to lease an Infiniti 2008 M35 from Infiniti of Coconut Creek on December 30, 2007. We negotiated a lease offer and we agreed and shook hands with the Sales Manager “Rick Yudri”. The dealership inquired about mine and my wife credit score and we co-signed the deal. Unfortunately, we couldn’t take the delivery of the vehicle as the car was not ready for delivery on December 30, 2007. We were told to come on December 31, 2007 at 9:30 by our sales agent “Michael Mignott” . We reached the dealership and to our surprise that despite spending more than 6 hours at the dealership on December 30, 2007 and negotiating a lease and signing all the paperwork for our credit inquiry, the car dealership changed their mind and asked for approximately $1,600 more before they give us the delivery of the car. We were treated very rudely by the Sales Director “Joel Gomez” and he asked us to sign a new deal for $650/month lease plus taxes. Our original agreement on the lease was $650/month including tax.

This is despite the fact that the dealership pulled our credit on December 30, 2007 and we also gave a deposit on our credit card of $1,600. When we refused to sign a new deal which is $1,600 more than our original agreement and complained the Sales Director “Joel Gomez” that we will complain to Better Business Bureau, we were threatened by the Sales Director “Joel Gomez” that he will call the police. We never threatened any damage of the property and were with my 4 year old son who had to go through 5 hours of grueling with us, because dealership did not intend to honor the agreement we struck to. Mr. Joel Gomez told us that despite the dealership pulled the credit and has us sign 30 papers, and also taken our deposit, we don’t have an lease agreement.

Now you decide if you to deal with such an unprofessional dealership.

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