Ingram Park Mazda

Ingram Park Mazda
6980 NW Loop 410
San Antonio, Texas 78238

Sales: (210) 381-7532
Service: (210) 406-0144

Manufacturer: Mazda

Most Reviewed Employees
Gary Wiley Gary Wiley
Customer Relations Manager
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.0/5
5 Reviews
Ingram Park Mazda

Overall Score: 4 Star Rating4.0



About Ingram Park Mazda
Certified: Ingram Park Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ingram Park Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



gischrae@gmail.com
12/13/2011 12:43:00 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Eddie Galang

My Review of Ingram Park Mazda:
Eddie Galang at IPAC Mazda sold me what he said was a "Certified Pre Owned" Vehicle, not only did he vocalize that is was "Certified Pre Owned" , it also had the sticker across the top of the front windshield stating "Certified Pre Owned". I just traded the vehicle in to another dealership who pulled the Car Fax on the vehicle and found that IPAC bought it at auction after being in an accident.

I am very disappointed, and I ended up having to settle for $2,000 less then what I would have got on my car because it had been in an accident I didn't know about. I will never buy another car from IPAC and will inform all others not to go to IPAC as well. This is a true display of false advertisement.

The worst part about all of this was I had just got back from Iraq 6 months prior to that and was 5 months pregnant. This shows me there is no moral code that you at IPAC Mazda hold.

2006 Nissan Altima

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alamomike
10/4/2011 11:27:28 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh Leal, Gary Wiley

My Review of Ingram Park Mazda:
I have purchased several Mazdas in the past few years for myself and family members from this dealership. Overall I have been pleased. Their sales and management team has changed somewhat. I called and talked to Gary Wiley. He was very professional and once I arrived, connected me to Josh Leal, (sharp young man) to help me look over new inventory and answer any questions I had. Once you get past the initial haggling points and stick to your guns about what you want and the terms you want, they get down to business.
Their Director, Dennis and I came to an understanding and we proceeded with doing the purchase.

They got me a better interest rate then I had gotten on my own. Their finance manager, Steve really was a big help as I kept him crunching numbers for an extended warranty until I was satisfied.

Overall, I am very satisfied.

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kleeper
3/30/2011 11:08:38 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Stewart

My Review of Ingram Park Mazda:
Drove from San Angelo to purchase this car since my small town dealer really didn't want to make a deal. To be honest, pay more than I wanted-but got more than I had been looking for so it really was ok. People very friendly and Tim Stewart was fantastic. Great website plus very professional staff. Do your research before you buy a car and know what you want, they will try to reach it.

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jcsatx25
2/6/2011 1:21:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Kurtz and Gary Wiley

My Review of Ingram Park Mazda:
Upon arrival Joel walked out right away to greet me and asked to assist me. He listened to what I had to say, what I was looking for and took me directly to the new car I purchased. I wish it could always be as easy and quick as this purchase was handled. Joel has outstanding communication skills and is a great asset to Mazda. Thank you for a positive customer experience.

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Debra6064
1/29/2011 7:28:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jaime Ortiz,Frank Lira and Gary Wiley

My Review of Ingram Park Mazda:
I purchased a 2011 Mazda3 in January, within the 2wks that I had the vehicle the check engine light came on and it wouldn't turn off. Within this time Gary Wiley had called me to see how the new car was doing, I informed him about the light and he had my car brought in for service. Once I got my car back that same day I checked for light coming on and it still had the same problem. I called Gary Wiley back and informed him that the problem still existed, he told me to come in after work and he would have the problem fixed. Once I got to the dealership, Jaime Ortiz, Frank Lira and Gary Wiley were waiting for me. Gary told me that they were going to fix the problem by getting me into another Mazda3, I thought I was getting a loaner, but to my SURPRISE they took my Mazda3 out of my hands and actually gave me another CAR! WOW! I was soo SURPRISED!! This came very unexpectedly. Mazda went above and beyond to satisfy a customer.I am very grateful for what they did for me. I will continue to be a repeat customer with IPAC Mazda in the future. Many,many thanks! Debra Cruz

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