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Integrity Buick GMC Cadillac
Chattanooga, TN
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 97 reviews
March 13, 2017
Great result on several issues My DTS had a plumb flat tore up water pump and other items that required attention, Dustin behaved very well by providing clear & timely updates, conf My DTS had a plumb flat tore up water pump and other items that required attention, Dustin behaved very well by providing clear & timely updates, confirming extra recommended items before commit, and promptly re-invoicing me when I discovered and shared the car's rare extended warranty. Excellent customer experience for me, well done. Joel provided a similar experience during my first service trip to Integrity a few months ago. Years prior, I had Malibu recall work done at Integrity, it was done with the same solid and friendly help. Checkout staff (I did not get her name) was friendly, engaged, and efficient. More
by PatCleburne1963
Employees Worked With
Dustin Spillers
Helpful March 09, 2017
Key & FOB Matt was extremely helpful & professional in making an appointment. Personal reasons required rescheduling 1st appointment. Matt rescheduled immediat Matt was extremely helpful & professional in making an appointment. Personal reasons required rescheduling 1st appointment. Matt rescheduled immediately. Matt worked with me during the service as I needed to leave my vehicle and pick up later. He kept me informed and was very informative as to processes getting me where needed within the dealership to check out properly. Thanks you, Matt for a pleasant experience. More
by Butterfly
Employees Worked With
Did not get other names involved but will do so next service., Matt Loney
February 13, 2017
Service Very friendly and update on the status often. They listen very well to the symptoms to make sure repair closes and explains the symptoms. Not just i Very friendly and update on the status often. They listen very well to the symptoms to make sure repair closes and explains the symptoms. Not just in and out. More
by Soddydaisysawdust
Employees Worked With
Abigail Lockhart
November 15, 2016
Out of town Service We were out of town and the change oil warning came on. With only 3% oil life remaining, we called. Matt and Chris got us worked into their schedule We were out of town and the change oil warning came on. With only 3% oil life remaining, we called. Matt and Chris got us worked into their schedule, completed the service and got us back on the road. Service personnel were courteous and kept us on our trip schedule. More
by Big John
Employees Worked With
Matt, Chris
June 30, 2016
No Courtesy or Respect During the purchase of the vehicle, we had issues with a lack of communication from persons concerning several issues discussed . After a week, my wi During the purchase of the vehicle, we had issues with a lack of communication from persons concerning several issues discussed . After a week, my wife and I went and spoke to the Used car manager who assured us that these issues would be resolved. After, the weekend and several days of no calls, I called and was told that the Used car manager had been terminated. After almost, two and half weeks later I finally spoke to the General Manager who spoke to me in such a Disrespectful and hateful manner in front of other employees. He insisted , he would not stand by what his Used Car manager had promised to me and my wife. We have never been treated like this after purchasing a vehicle , new or used. More
by sortmbr
Employees Worked With
Ray
July 24, 2015
Service Scheduling Nightmare The only reason for two stars is that I have been satisfied with the actual work done, however dealing with service advisor is another story. They nev The only reason for two stars is that I have been satisfied with the actual work done, however dealing with service advisor is another story. They never call you back or keep you informed as to what is going once you do make it to service. I leave messages for service GM as well as Dwight Morgan who I believe is one of the owners. He doesn't have the courtesy to call back either. Apparently he feels it's more important to run his mouth off on TV boasting that Integrity is the best!! Ya right. I'll drive 25 miles to another dealership in Cleveland where they treat you with respect. I will never step foot in their dumpy joint again and can only look forward to the day they are out if business. Have a great day Mr. Morgan et al. More
by NEEFI
Employees Worked With
Chris, service advisor David Perry service GM
March 11, 2015
Integrity is just a name to them Integrity is defined as having strong moral principals and doing what is right. When you ask for the owner to reply to an issue multiple times and yo Integrity is defined as having strong moral principals and doing what is right. When you ask for the owner to reply to an issue multiple times and you do not get a returned e-mail. You have to believe they know they are in the wrong and do not want to admit it, or continue to keep profits off first time buyers. I assure you after purchasing 2 vehicles from them within the past 3 years, I will not buy another from them. More
by RTIDE
Employees Worked With
David Guyselman
