On Friday, December 23 my Jag XF died. I had it towed to International Autos. It was the end of the day and it was a major holiday weekend so I was pleasantly surprised when they said they would look at it on Monday the 26th.
Late on the 26th they called to say that they were swamped and would look at it on Tuesday, Dec 27. I waited until Wednesday December 28 to call but found out that they had not yet looked at it. Late on Wednesday, they called to say it was the fuel pump. It had to be ordered. They quoted me ~$1800. I said to do it.
On Thursday, at the end of the day, they said that it had arrived but it was the wrong fuel pump. They would reorder it. At the end of the day Friday, December 30, it had arrived. they said they would work on it on Monday.
On Monday afternoon I called to see how it was coming, They said that they had not started yet.
On Wednesday morning, January 4 I called to check on progress and was told it was in the bay. At the end of the day I called and was told it was not ready yet.
On Thursday, they called to say it would not be ready until Friday. On Friday, I called and was told it would not be finished until Monday. At 5 pm on Friday they called to say it was ready and I could get it if I got to the dealer in the next 60 minutes. I could not.
I got the car on Saturday morning.
Even with the double holiday of Christmas and New Year, I think that 15 days is a long time for a fuel pump. The bill was $1700 so they did not miss the estimate.
I won't be taking my car to them again. If you have a Jag, try Napleton in Schererville, IN. Ask for Gary Grant. He's the best.