Interstate Dodge Chrysler Jeep RAM Fiat

Duane Thompson, Service Attendant, Absolutely Outstanding Customer Service, made you feel right at home, Wonderful Customer Service, made you feel right at home, Wonderful More

The front desk is Always professional, friendly, & helpful! Same with the service department ONLY with the service department they are not sufficiently doing their job to value the customer needs! The helpful! Same with the service department ONLY with the service department they are not sufficiently doing their job to value the customer needs! They have had my car for about a week now and it has not be looked at yet! The reason that was provided to me was that they were short of staff. I understand that, but i have set an appointment that was approved! Which means my car should be looked at as soon as possible! if it were their car i’m sure they would’ve made sure SOMEBODY GOT TO IT! This experience was a waste of time! I have missed countless days of work and i will not refer anyone to get service done here! Not trying to have anyone lose their job, but that is just RIDICULOUS! More

Christopher was amazing through the whole process of our purchase . The whole dealership was inviting and kind. purchase . The whole dealership was inviting and kind. More

The experience was a relaxing one and I was very pleased with professionalism of the employees. The staff was very courteous and that in itself was a gigantic step for this post pandemic era. This was my with professionalism of the employees. The staff was very courteous and that in itself was a gigantic step for this post pandemic era. This was my first visit! My husband purchased a RUBICON Jeep for my retirement gift. Therefore I’m looking forward with future visits to this service department! More

I wish that I had never purchased a Jeep based strictly on the caliber of service at Interstate Drive in West Monroe, LA. I tried making an appointment. That was a joke. Finally, got in on another day an on the caliber of service at Interstate Drive in West Monroe, LA. I tried making an appointment. That was a joke. Finally, got in on another day and my 6-month-old driver's side floor mat came back with greasy footprint smears on it. I specifically asked if they check all fluids since this was the 1st of my 3 free oil changes and it was indicating wiper fluid was needed. I was told that they do. Needless to say, my vehicle still says wiper fluid is needed. I'm having someone check it out in the morning to be sure that it actually has oil in it. I will be driving anywhere, but West Monroe for oil changes in the future. More

Gillian got my daughter’s Jeep Grand Cherokee In for service and out as promised. He was very knowledgeable about the problem we were experiencing with the vehicle. That alone gave us confidence. service and out as promised. He was very knowledgeable about the problem we were experiencing with the vehicle. That alone gave us confidence. More

I was very pleased with the service department for my oil change on my 2020 dodge charger change on my 2020 dodge charger More

We experienced the worse treatment at this dealership. This dealership would get nothing more then a -0 star from me. AFTER PURCHASING A VEHICLE, just a few days, we had an issue arise so we went to discu This dealership would get nothing more then a -0 star from me. AFTER PURCHASING A VEHICLE, just a few days, we had an issue arise so we went to discuss it with someone there. First, we were ignored 2 times by the gentleman who was told we needed to talk with him. When he finally approached us, he never introduced himself or even tried to show a concerned interest in our issue. He was very rude and unwilling to, pretty much, hear what we had to say about the problem we had. His comments and body language suggested that he was not interested and he was not going to help. So in other words he told us we were just stuck with the issue and to deal with it. I would never recommend anyone to do business with this dealership. I was warned before I went, that they were like that, but I wanted to draw my own conclusions. Well I can just say that we are stuck with them due to the purchase of a vehicle but I did learn a lesson that day and that is to listen to my friends next time. They will never have to worry about me sending anyone to them. All they are concerned with is making a profit and not the actual customer purchasing from them. Buyer BEWARE!!!!! More

There service writer was a kind man that was quick and precise with his updates and information. He took good care of the entire situation with my Jeep. The only issue at all was due to a mix up in com precise with his updates and information. He took good care of the entire situation with my Jeep. The only issue at all was due to a mix up in communication from me, not his fault at all. More

Oil change and tire rotation. I have always a good experience. It’s never later than the time they estimate on being finished and most of the time it’s sooner. I have always a good experience. It’s never later than the time they estimate on being finished and most of the time it’s sooner. More