After in depth research, for a Ford service center, to have my wife's 2013 Ford Escape worked on I chose Interstate Ford, due to the great reviews, after all I have a Ford service center 5 min. from my house and elected to drive 45 min. to have our vehicle worked on. We had scheduled an appointment to have the engine splice recall work done and also transmission warranty work. Engine splice work was completed the next day; however, the transmission was a different story. Note; we have only had our vehicle since May 2014 we purchased it with 41,000 miles and currently has 51,000 mi. Long story short 3 weeks later our transmission was rebuilt and we went to pick it up from Interstate Ford, car drove home great, everything seemed fine. Next day, less 16 hrs later my wife goes to start the vehicle and to go to work, car wont start. So I leave work early to head home and try and find out what the problem is. Battery has full charge, and car wont start. Tried jumping, no go. Called Interstate Ford explained the situation, how they had just work on it etc. what they had done, they had Ford's roadside service come tow the vehicle back to Int. Ford. I called them the next business day and asked if they figured what the problem was, their service advisors Jeff and Adriane both said your starter went out, you'll need a new starter. I stated, you guy's will take care it of right??? it must of have been something to do with the work you guys were doing on the vehicle, I wasn't born over night. They resumed to reiterate that they didn't work on anything that had to do with the starter. I stated once again I know your mechanics disconnected the battery and the starter to work the transmission. No we weren't working on it or have any reason to mess with the starter. So, I asked how much is a new starter, $540. What?!! you got to be kidding me. After talking to Jeff and explaining to him my concerns and reasoning he agreed to meet me halfway. I told him to forget about it, I'll have a tow truck on the way and towed it to an honest family friend's auto shop. Within ten minutes of the car getting there, he called me and told me the starter was loose and he had gave it 2 full turns and it started right up. This is exactly why mechanics have bad reps and honestly I'm not sure how these service advisor's sleep at night with their self conscious. I have never gotten online and written a review about anything, but today is a first! sadly I'm sure I'm not the only they have tried to fool or take advantage of. And to be honest with ya I'm sure the other reviews are very biased.
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