Ira Audi

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug, Sheryl

My Review of Ira Audi:
I recently had a wonderful experience purchasing a new 09 Audi A4 Avante at Ira in Peabody. Whe I first went there to look at their stock of new and used A4 avantes they did not have any and I instead drove a 09 A4 sedan. I fell in love with the car and decided I would buy a new one. A requested that someone call me when the prices on the 09 Avantes came in and received a call as promised. I then made an appointment to see the 09 avante and ended up ordering it. I received a call the same week they estimated it would be available to take delivery. I set a time to come in and finish paperwork with Sheryl and everythign went very smoothly. On the day i picked up the car Doug had prepared the car manuals with sticky's on all the important sections and then sat in the car with me and reviewed everything. This was my first Audi and new car purchase and to be honest it was not like the typical cliche grumblings that people say about pushy salespeople, etc. From the very beginning I was not pressured into anything and everything was very well explained to me. I will definetly recommend Ira Audi of Peabody and my salesman Doug Fitz.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Patten

My Review of Ira Audi:
My husband and I purchased a used 2008 A3 from Paul and our experience was very good. He was professional, direct, and informative. The price we settled on was fair (end of month and a sagging economy helped, to be sure, but the price given for our trade-in was an incentive) I met with Paul to get a "tutorial" on the car on day of pick up and he could not have been more thorough or well prepared. He has since called and emailed several times to ensure that I am happy with the car and to answer any questions. When I needed a license plate return receipt asap for insurance purposes, he had it faxed over immediately and called to follow up. I am really enjoying this car. I had a Lexus SUV before this that I bought at IRA Lexus down the street. I can honestly say that so far my experience with IRA Audi has been better, and that says a lot, because Lexus owners are quite coddled as a general rule. Thanks to Paul for a great experience and one that I hope continues for the length of ownership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bruce Slovin

My Review of Ira Audi:
I purchased a pre-owned car from this dealership. I was hesitant to buy pre-owned, as I had never done so in the past. I dealt with the General Sales Manager, Bruce Slovin, who not only made me feel comfortable about this purchase, but still follows through to this day to make sure I am satisfied with the car and the service I receive at Ira Audi. I would strongly recommend this dealership for purchasing a new or pre-owned car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: George Maria

My Review of Ira Audi:
My wife and I have used this dealership for over twelve years with eight cars. They have always been honest, helpful and professional. They have gone out of their way when there have been mechanical problems and have gone to bat with Audi several time for us. George is one of the most polite easy going people I know. He previous life in eduction makes him especially effective in our understanding new technologies. Service gets things right the first time. When one of my kids was having a problem with another Audi dealership, they got the straight sccop from Ira. We'll keep going back.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: George Maria

My Review of Ira Audi:
George took great care of my car purchasing needs. He was understanding and patient and provided top quality service when it came to helping me find the right car for my lifestyle and budget. This was my second car purchase from the dealership and I can heartily recommend George and Ira Audi.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Henry Sudnovsky

My Review of Ira Audi:
I had a great experience. I have been loyally purchasing from Henry and Ira Audi. I have turned in a lease and they were agressive in mtrade in. I like the way the way they are very direct and beat any other offer I had. I would recommend IRA Audi to any potential buyer and more specifically, TO Henry Sudnovsky.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Dave

My Review of Ira Audi:
Ira Audi has always treated me and my family with friendliness and respect. We have bought several cars from Ira Audi over the years, and not only has the sales department made it easy to do business but service has always been so courteous and helpful. We love Audis and wouldn't go anywhere else to buy or service them.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: serice manager and service tech

My Review of Ira Audi:
I have bought 2 Audi S4's from Ira Audi in Danvers, MA over the past 6 years, and I will NEVER buy another car from them. EVER! Why? Well, I got into an accident about 6 months ago (in my 05 S4) and the service department fixed my car (no problems yet). In the process they informed me that my after market rims (the ones that had been on the car for the previous 2 years, the rims that they installed on my winter tires) were going to require longer lug nuts. They said that the nuts that were currently on the car were too short. I asked the service manager what I should do, and he said that they were going to order new nuts. No problem. Now it is 6 months later and I recently got a flat tire. I noticed that the tires were toed out pretty severly and in the process of changing the tire (which took almost 45 minutes to get off) I realized that 2 out of the 5 bolts were stripped and 2 out of the 5 holes that receive the botls were completely stripped. This is why the tire took 45 minutes to get off of the hub. So, I called the dealer and had the car towed there. After about a week they finally called me and told me that it was my fault and that I would have to pay for the repair. So let me get this straight. I have to pay for the repair of the hub, rim, and tire that was ruined because one of their techs jammed the nuts in with an air gun and stripped the bolts, or because they didn't align the car after I was in my accident (which was front end damage, and they specifically noted in their service that they realigned the front end) which caused the tires to toe out and put stress on the bolts that they installed. Instead that said it was my fault that I put after market rims on the winter tires. The ones, bt the way, THAT THEY INSTALLED IN THE FIRST PLACE. Also, if the blame is to be placed on my head, why didn;t they tell me 6 months ago tht I shouldn't be running these tires and rims on myu car. Nothing was mentoined to that effect. All that was said was that I needed new bolts. Ugh. So after arguing this point with the service manager he said there was nothing they could do and I was going to have to pay the 2k to get the car fixed. So, if you want terrible service, and a team that installs and fixes your car to such a poor quality, that when it fails, they blame it on you......then IRA Audi is your dealership.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: 4

My Review of Ira Audi:
I agree with the previous poster that the service department is condescending.

Trying to rent a car proved to be futile while the Ira rental people fawned over the Lexus customers.

That is about the most positive thing I can say about the Ira experience. Why does this site require that we give a dealer a rating of at least one? Zero would be more appropriate.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Ira Audi:
excerpt from letter to Audi America..<br>....I went well out of my way to bring my car to Ira Porsche/Audi for repair of an unsteady speedometer and a buzzing speaker, driving from the New Hampshire seacoast to Danvers, MA. Assumptions of competence and service have since been proven absurdly false. The following is a summary of what amounts to the most frustrating experience I have ever had with an automobile &#8220;repair&#8221;.<br><br>26 April - dropped the car off on 27 April, the evening before the appointed day. <br>27 April - car was not looked at on the appointed day &#8230;&#8221;very hectic&#8230;other cars&#8230;&#8221;<br>28 April &#8211; diagnosed as sensor, part not in stock <br>29 April &#8211; have to call to get status at end of day&#8230;&#8221;very delicate procedure&#8230;need to be careful of magnet inside &#8221;<br>2May &#8211; no call. I call later in afternoon. &#8220;sensor didn&#8217;t fix it&#8230;need ring gear&#8230; must order&#8230;two days&#8221;<br>4 May &#8211; no call. I call later in afternoon. &#8220; they (Parts Dept ?)didn&#8217;t tell us it was ordered from Texas&#8230;&#8221; hapless victim routine&#8230;<br>6 May &#8211; I call for status &#8220;they are having trouble getting the side-plate off the transmission&#8230;things are coming apart as they should&#8230;just a matter of time&#8221; and then later &#8220;we just got it together&#8230;I&#8217;m waiting for my Service Manager to test drive it&#8230;will call you back&#8221;&#8230;two hrs later&#8230;&#8221;sorry for bad news&#8230;that didn&#8217;t fix it&#8230;need to order an instrument cluster&#8230;.need a copy of your drivers license and a credit card&#8230;.high theft item&#8230;.we want to deliver you a rental car&#8221; I comply with the request for license and credit card.<br>11 May &#8211; get a call from dealership. &#8220;the car is done, and will deliver the car, BUT, we need to re-code your other keys, so you will have to come down. I offer to be there by 4:30, but they can&#8217;t promise to do the re-coding procedure in the &#189; -hr I can afford. <br>12 May &#8211; I leave work early to be at the dealership in time for them to perform the re-coding. Finally, I have the keys and get into my car. I had driven no more than 3-mile when the speedometer started fluctuating. It was not fixed. Infuriated, I went back to the dealership and vented at the Service Manager. I am not an angry or violent person &#8211; not even close to type-A &#8211; but the level of frustration they invite is staggering. The Service Manager asked to have the car back to &#8220;make it right&#8221;. I refused. I have no confidence that: 1) they are capable of fixing it and 2) I would not be frustrated by them any further. Detailing the car and delivering it to my home were supposed to be compensation for otherwise shoddy service<br><br>Finally, the speaker still buzzes and the cosmetic detailing they promised was not done. (In fact, there are grease smears on the armrests and the instrument cluster) And the rental car received on 6 May arrived with a glove compartment full of used tissues. Yes, that is disgusting.<br><br>I write this, as a matter of therapy as much as anything since there is no way I would return to Ira Porsche/Audi. It would be in your interest, however, to conduct a thorough audit of their service department. They are not performing to the premium standards the Audi marque represents. Perhaps help from Audi America would serve to raise their service and professionalism to an acceptable level. <br><br>In the mean time, I will try the dealership in Dover, NH, and sincerely hope that they can resolve these seemingly minor issues in a timely and professional manner. <br>

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