Ira Ford Auburn

they did what they said they would do and in a shorter time than expected time than expected More

Made an appt to have my expedition serviced, needed an oil change, the driver side window looked at, a recall completed and to have them look at the sunroof to see why I was getting condensation. Made th oil change, the driver side window looked at, a recall completed and to have them look at the sunroof to see why I was getting condensation. Made the appt on Saturday, they said to bring it in at 9 on Mon morning, but it would need to be kept until Tuesday to assess the possible leak, they would order the parts for the recall now. Understood, I rent a car since they have no loaners available and I have to work. Call Tues at 1 to find out when the truck will be ready, only to be told it hasn't even been started yet. Finally took it in at 2:30, never ordered the parts for the recall. Will NEVER go back. Should have learned the first time, this is the third time they have done this to me. Do not recommend IRA Ford. More

Very good overall service experience. Knowledgeable courteous staff. Clean waiting area. Recommended services but did not pressure to have them done. Knowledgeable courteous staff. Clean waiting area. Recommended services but did not pressure to have them done. More

I was very impressed with the video of my vehicle depicting the issues as well as the automated work approval app and auto pay. Zach was great and personable. depicting the issues as well as the automated work approval app and auto pay. Zach was great and personable. More

Ryan was great! They were very attentive to my issued. Gave me appt same day and not only delivered it, but did it in middle of snow storm! They were very attentive to my issued. Gave me appt same day and not only delivered it, but did it in middle of snow storm! More

Ryan in service was very pleasant and informative. Kept me up to date. Service techs did their job well. Will know if they repaired leak at.next rain storm. So far very good experience. Kept me up to date. Service techs did their job well. Will know if they repaired leak at.next rain storm. So far very good experience. More

Tonya your the best😊 thank you for helping me to get my car in order! car in order! More

Service was unbelievably slow my 1st visit. 9:00 am appointmint, car did not go into a servicetech until almost 11:00 am. That is unacceptable. Asked them with tge 1st visit to check tire p 9:00 am appointmint, car did not go into a servicetech until almost 11:00 am. That is unacceptable. Asked them with tge 1st visit to check tire pressure, not done. 2nd appointmen the next day (they had to get part). Again asked to set the tire pressure. Not done at that appointment either. More

The dealership went above and beyond because of the wait I had for parts. Excellent I had for parts. Excellent More

I didn't have a good experience at first. Ordered tires and was told they were not there when I went in for my appointment. I was ready to walk out and not go back but Kyle took over and chec Ordered tires and was told they were not there when I went in for my appointment. I was ready to walk out and not go back but Kyle took over and checked to see if my tires were there, which they were. Not only made sure the tires got put but looked for any deals Ford was offering. There was and I was able to save me some money. Also there was a $75 rebate which he signed me up for it and had it sent directly to my home. Kyle is the best and always goes above and beyond. More