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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
877 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 877 reviews

April 02, 2024

The communication and help was way above expected, helping me with finances and adjustments was crucial to getting the things done to my vehicle More

by joshuavancelette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
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Apr 05, 2024 -

Ira Ford Auburn responded

We're glad to hear that you had an excellent experience with communication and help from the dealership, especially regarding finances and adjustments for your vehicle. We're here to help and ensure that your vehicle needs are taken care of. Thank you for choosing us!

March 28, 2024

The location was very convenient. Good job performance. Nice and clean atmosphere. Thanks again all More

by doctorsauriol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 03, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Ford Auburn responded

Thank you for your visit and kind words. I see you are not happy with us, but cannot tell me why in your review. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

March 21, 2024

Rayen is the best sales person he took good care of my baby at ford More

by Mayelking16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayan
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Mar 22, 2024 -

Ira Ford Auburn responded

We're thrilled to hear that Rayen took good care of your baby at Ira Ford Auburn. Thank you for your kind words!

March 20, 2024

Friendly, very good at explaining things needing to be done. My only big miss is way too long to change oil and rotate the tires. They did do a recall on the rear axle wire harness as well but I was there More

by Jnewton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 22, 2024 -

Ira Ford Auburn responded

We appreciate your feedback and apologize for the longer-than-expected wait time during your recent visit. We'll work on improving our efficiency for oil changes and tire rotations. Thank you for choosing us for your service needs!

March 19, 2024

Great service and a comfortable waiting area. Will be back for service in the future. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 21, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

My first experience with this dealership was excellent. I was taken promptly, checked in and it was simple. More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 19, 2024 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

Very accommodating and recalls were completed thank you for all the help with the issues More

by Nancy.StGermaine
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
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Mar 21, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had an accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Very nice polite people to deal with. Service can be improved through keeping customers updated regarding the status of repairs. My car was in for 3 weeks and I had to call in to get upda More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Refuse to answer
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Apr 12, 2024 -

Ira Ford Auburn responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

March 15, 2024

Ira Ford in Auburn always takes such good care of me and most importantly my vehicle I bought there back in 2017. They always go above and beyond and exceed my expectations. Everyone over there does such a More

by Sampson1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Mar 20, 2024 -

Ira Ford Auburn responded

Thank you for sharing your positive experience at Ira Ford Auburn! We're thrilled to hear that you have consistently received excellent care and that the team at the dealership exceeds your expectations. We appreciate your kind words and are grateful for your continued trust in us to take care of your vehicle. We're here to ensure your continued satisfaction with our services!

March 15, 2024

Very good service. Very professional. Nice facility and detailed reports on all service items and repairs More

by Chuckd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 19, 2024 -

Ira Ford Auburn responded

That's great to hear! We're glad that you had a positive and professional service experience at our dealership. We're here to ensure your continued satisfaction with our services!

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