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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
840 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 840 reviews

December 09, 2023

Tonya is awesome outstanding service. All the person is amazing I love this please for all my services More

by mariogalarza84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Dec 12, 2023 -

Ira Ford Auburn responded

It's fantastic to hear that you had a fantastic experience and that Tonya provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Ira was pleasant and fast. The waiting area was comfortable and even had coffee. I was a bit surprised at the fee for programming my new truck starter and key. All in all I was More

by Parentpaulm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
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Dec 08, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

IRA Ford is the best delorship in Auburn MA. Courteous, polite staff. Nice being greeted by name. Great service. More

by Ybclearofsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 08, 2023 -

Ira Ford Auburn responded

It's wonderful to hear about your positive experience with IRA Ford Auburn! Being greeted by name and experiencing courteous, polite service can really make a dealership stand out. Thank you for your business!

December 05, 2023

Ira Ford is absolutely the best! ! Always, treated very well. Wouldn't go anywhere else!! Thank you!!! More

by Hugg65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya in service and Pete in sales!
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Dec 07, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

I enjoyed working with Tonya. She was professional and proficient. The overall service was excellent. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
Dec 07, 2023 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Tonya provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

The service department had me in and out promptly, they answered all my questions to my satisfaction More

by okie11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Dec 06, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

This visit was much better than the past visits. Time was much shorter to wait More

by nikvince35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Dec 01, 2023 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 30, 2023

First service Kyle was great got in - called to say truck was ready and check out was quick More

by howa7@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 01, 2023 -

Ira Ford Auburn responded

It's great to hear about your positive experience during your first service with Kyle! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

The service was fantastic, i finaly got my car. we are happy and we strongly recomend Iraford Auburn More

by alexis badie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya and her team
Report | Print
Nov 30, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

Waited over 90 minutes for an oil change and tire rotation with an appointment. The cost was $118.50 for synthetic blend. My first and last time going to Ira Ford. More

by Deltaguy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Montemayor
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Nov 27, 2023 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at mnicoletti@irafordauburn.com. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

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