Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
877 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

Directions

By Type

Showing 877 reviews

March 10, 2024

This dealership is very responsive and proactive about our needs. Very helpful and easy to work with. More

by efstratios
Recommend Dealer
Yes
Employees Worked With
Ryan, Keith. Keith is a 5 star personality at this dealership. He goes above and beyond. Great dude.
Report | Print
Mar 13, 2024 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

David Haynes was awesome to work with. He followed up often but never was pushy. He was friendly and engaging and made a good personal connection with me. Although I decided on a diffe More

by godzilla1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Haynes
Report | Print
Mar 13, 2024 -

Ira Ford Auburn responded

Thank you for sharing your positive experience with David! It's wonderful to hear that he provided excellent service by being attentive, friendly, and engaging without being pushy. Personal connections and great customer service are crucial aspects of a positive car-buying experience. Safe travels, and peace out!

March 04, 2024

This Dealership is one that i would recommend to anyone, they are very professional and courteous. they treated me like i was there best customer More

by morrisshelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Mar 08, 2024 -

Ira Ford Auburn responded

We appreciate your kind words and recommendation! It's fantastic to hear that you had a positive experience at our dealership, feeling valued and treated with professionalism and courtesy. Customer satisfaction is a top priority, and we're grateful for your feedback. Thank you for choosing our dealership, and we look forward to serving you or anyone you recommend in the future!

March 01, 2024

Awesome service! The new drop off pick up service is awesome! Saved me from having to take time off of work More

by Mmphillips64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
Mar 07, 2024 -

Ira Ford Auburn responded

We're delighted to hear that you found our new drop-off and pick-up service to be awesome! It's our goal to provide convenient and efficient solutions for our customers, and we're pleased to have saved you from taking time off work. Thank you for choosing our dealership, and we look forward to serving you in the future! Safe travels!

March 01, 2024

Great easy people to work with. Quick to get the work done and kept in touch through the process. Thanks Ira. More

by Ntrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle R, and mechanics.
Report | Print
Mar 07, 2024 -

Ira Ford Auburn responded

That's wonderful to hear! Ira Ford Auburn seems to have provided you with a positive and efficient experience, keeping you informed throughout the process. Safe travels in your vehicle, and thank you for choosing Ira Ford Auburn!

February 28, 2024

Clean,friendly and reliable dealership. Always a good visit and the employees are always ready to help More

by themooka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya
Report | Print
Mar 02, 2024 -

Ira Ford Auburn responded

It's wonderful to hear that you find the dealership clean, friendly, and reliable. A positive and helpful environment is crucial for a great customer experience. Thank you for choosing us, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 26, 2024

What time just picked up our ambulance it now gets up to 10 miles an hour sorry not fast enough for someone that’s having a heart attack More

by kamb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
Report | Print
Feb 26, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize that your vehicle is experiencing an issue with acceleration. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

February 20, 2024

First time at Ira Ford very friendly staff comfortable waiting room, I liked the video of the inspection of my vehicle was able to see the problems that needed to be addressed. More

by coachjham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan,Celli
Report | Print
Feb 24, 2024 -

Ira Ford Auburn responded

We're delighted to hear about your positive experience at Ira Ford Auburn! Providing a friendly environment and keeping our customers informed through inspection videos are key aspects of our service. We appreciate your trust in us and look forward to serving you again in the future!

February 16, 2024

Ira diagnosed a very difficult flashing check engine light that my local mechanic couldn’t. Then the delivered my repaired car to my house elinsting the hassle of pickup. Top notch and very impressed. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor and tech
Report | Print
Feb 23, 2024 -

Ira Ford Auburn responded

Thank you Chris for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 12, 2024

Great customer service as always. I enjoy doing business at Ira Ford Auburn MA. Thanks everyone ! More

by aplepolisher2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Feb 16, 2024 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

1
...
31
32
33
...
88