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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
876 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 876 reviews

January 13, 2024

Tonya your the best😊 thank you for helping me to get my car in order! More

by Robingenerelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya
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Jan 17, 2024 -

Ira Ford Auburn responded

Congratulations on your new vehicle! We are thrilled that Tonya provided you with the best sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 12, 2024

Service was unbelievably slow my 1st visit. 9:00 am appointmint, car did not go into a servicetech until almost 11:00 am. That is unacceptable. Asked them with tge 1st visit to check tire p More

by lcmccullough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not available
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Jan 16, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me at mnicoletti@irafordauburn.com. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

January 10, 2024

The dealership went above and beyond because of the wait I had for parts. Excellent More

by bakintom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya,Zach and a shout out to Jim M.
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Jan 12, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

I didn't have a good experience at first. Ordered tires and was told they were not there when I went in for my appointment. I was ready to walk out and not go back but Kyle took over and chec More

by Sealey14She
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Radziewicz
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Jan 10, 2024 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Kyle went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 05, 2024

Pleasant experience at the dealer. Kind and provided updates throughout process. Tonya was very friendly. More

by Andrewt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
Jan 06, 2024 -

Ira Ford Auburn responded

It's fantastic to hear that you had a pleasant experience and that Tonya provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

Customer service was great . Excellent and easy experience which was the reason why I will continue to go to auburn ford More

by Patrickdl07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service lady excellent
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Jan 03, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

Ira Ford Auburn, very comfortable dealership, calm environment expert staff and a great Atmosphere. I always visit them! More

by Mr.kennydelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Jan 03, 2024 -

Ira Ford Auburn responded

We are thrilled you had a fantastic dealership experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Tonya is the absolutely best! I never had any problems here, everything is always explained before hand. More

by LazarevicMass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Dec 30, 2023 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Tonya provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 27, 2023

I've said it time and time again it will always be service that keeps me coming back,! More

by Sjwade68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Dec 29, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Great job very nice Tanya thank you very much will be back soon for warranty More

by Edwardl29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya and more
Report | Print
Dec 21, 2023 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Tanya provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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