Ira Ford Auburn

Awful service department. Kyle is rude and never called when he should have. I wasted my time driving there and was late for work when he knew the wrong part came in. This Kyle is rude and never called when he should have. I wasted my time driving there and was late for work when he knew the wrong part came in. This dealer has NO rentals for customers and would not service my car during a convenient time for me. They need to take lessons on what costumer service means. A simple acknowledgement of their wrong doing and a sorry goes a long way! Another service person let me know that management would be involved, still no phone call! I will NEVER return to this service department ever again. More

Kyle the advisor was excellent to deal with very knowledgeable service was good will be back for more service knowledgeable service was good will be back for more service More

My nit picky gripe about getting a "Scheduled" service is that it's not truly scheduled. You can come in on the designated day but in my view if I have a scheduled appt for a service that takes 45 minutes that it's not truly scheduled. You can come in on the designated day but in my view if I have a scheduled appt for a service that takes 45 minutes to complete I feel I should not be sitting at the dealership for 3 hours. It's scheduled.....have a tech ready to go on my vehicle at the designated time. Otherwise why schedule an appointment? More

Ira Ford auburn has been my go to plan for my wife's escape, so far they have been excellent. escape, so far they have been excellent. More

I had to keep calling to check status of my car only to find out at 5pm they needed to order a part. One woman was very helpful when I got there, I think her name was Tanya. find out at 5pm they needed to order a part. One woman was very helpful when I got there, I think her name was Tanya. More

Did the appointment jus a day before . Service was good and painless . I always go there for parts and oil change . Service was good and painless . I always go there for parts and oil change . More

Always makes my visit a pleasure to be there , service representative is friendly knowledge. Mechanic is top notch servicing my 2002 t-bird representative is friendly knowledge. Mechanic is top notch servicing my 2002 t-bird More

Zack was very professional and caring for his customers. He kept us informed while we wait. He kept us informed while we wait. More

Sales rep Ryan was awesome he was very straightforward and open about everything. Wish I couldve bought a car from him unfortunately they didnt have anything in my price range. and open about everything. Wish I couldve bought a car from him unfortunately they didnt have anything in my price range. More

The service department always treats me well and performed the service requested. Very friendly and helpful. The parts department is responsive and helpful. performed the service requested. Very friendly and helpful. The parts department is responsive and helpful. More